---
sourceDocument: Xanadu ServiceNow AI Platform Administration
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/platform-administration

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu ServiceNow AI Platform Administration

ft:clusterId :

    - platadm

bundleId :

    - platadm

workflow :

    - Platform


---

# Force a notification to be sent

# Force a notification to be sent {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

To force a notification to be sent to the specified users, enable forced
delivery.

## Before you begin

Role required: admin

## About this task

Forcing a notification means that the relevant users receive the notification, even if they have not subscribed to the notification or have turned off the subscription. In addition, the users receive the notification even if the Notification field is set to Disable.  
Note:  
Forced delivery applies to only the primary device of the user. You cannot force a notification to be sent to secondary devices.

## Procedure

1. Navigate to AllSystem NotificationEmailNotifications.
2. Open the appropriate notification.
3. Configure the form and add the Force delivery field.  
   Note:  
   This field does not appear by default.
   1. Select the context menu icon (![Context menu icon]()) and select ConfigureForm Layout.
   2. Select the Form delivery field and the order in which you want the field to appear.
   3. Select Save.  
      For more information about configuring the form, see [Configuring the form layout](https://www.servicenow.com/docs/1phGIP6~lfwMUKKczOxN0Q#configure-form-layout "Administrators or users with the personalize_form role can configure the form and related list layout.").
   {#t_ForcingANotificationToBeSent__substeps_pn5_1nj_dgc}
4. Select the Force delivery check box.
5. Select Update.  
   Unlike using the Mandatory option, forcing the delivery does not lock the user's preference or prevent the user from unsubscribing from the notification.

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