---
sourceDocument: Xanadu ServiceNow AI Platform Administration
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/platform-administration
Release :
- xanadu
ft:locale :
- en-US
ft:publication_title :
- Xanadu ServiceNow AI Platform Administration
ft:clusterId :
- platadm
bundleId :
- platadm
workflow :
- Platform
---
# Activate fuzzy numeric search
# Activate fuzzy numeric search in AI Search {#ariaid-title1}
* Release version: Xanadu
*
* Updated January 29, 2026
*
*  2 minutes to read
Activate fuzzy numeric search to let users find indexed records by their Number field values without needing to enter alphabetic prefixes or leading zeroes.
## Before you begin
Your instance must be upgraded to at least the Xanadu Patch 9 release.
Note:
In releases prior to the Xanadu Patch 9 release, fuzzy numeric search can only be activated or deactivated by ServiceNow® Customer Service and Support staff. If the feature is activated on your instance, you must reindex all of your indexed sources before using fuzzy numeric search. For details on reindexing, see [Perform a full table index or reindex for multiple AI Search indexed sources](https://www.servicenow.com/docs/Z9dMtDQg0y5QT21ry1biLw "Make content from multiple internal indexed sources searchable by performing a full table index. This procedure indexes existing records from the source tables and any child tables configured for indexing. You can manually reindex content from internal indexed sources by repeating this procedure.").
Role required: admin
## About this task
This task is optional. You only need to perform it if you want to activate the fuzzy numeric search feature in AI Search.
Fuzzy numeric search allows numerical search terms to match indexed ServiceNow AI Platform® records by their Number field values. The fuzzy matching compares the numeric search term with each indexed record's Number, ignoring its alphabetical prefix and any leading zeroes. As an
example, if you index knowledge article and problem records, a search for 23583 might return knowledge article KB00023583 and problem PRB00023583 as search results.
When fuzzy numeric search is activated, AI Search checks all-numeric search terms for fuzzy numeric matches when you search and when computing auto-complete suggestions for your search terms. For details on implementing and using auto-complete suggestions, see [Auto-complete suggestions in AI Search applications](https://www.servicenow.com/docs/Fi3z9960NpMYpbbs7MrbGw#auto-complete-ais "Automatically display intelligent suggestions in your search application's input field, helping users formulate their searches or jump directly to relevant results. Suggestions can include relevant search results, popular queries, recent queries from the user's personal history, and popular search results.").
Important:
Fuzzy numeric search only searches records from numbered tables. These are tables with Number fields that have prefixes defined in the Number \[sys_number\] table. To learn about record numbering and
the Number table, see [Record numbering](https://www.servicenow.com/docs/0PNGIOXUWxPb3udYO9rAtg "In the base system, several tables are numbered, including Incident, Problem, Change Request, and Knowledge. You can also use these numbers anywhere that script is present, for example to generate watermarks for emails. Records in tables can be numbered automatically.").
Child tables that inherit the Number field from their parent table can't be searched using fuzzy numeric search. Only tables that have their own Number field defined work with this feature.
Fuzzy numeric search only finds numeric field values in predefined fields named number. It doesn't search custom fields or predefined fields with other names.
To learn more about searching with fuzzy numeric search, see [Fuzzy numeric search in AI Search](https://www.servicenow.com/docs/aoY6CxSGmSXJ0BmcPVsfEg "Fuzzy numeric search lets you find indexed records by their Number field values without needing to enter alphabetic prefixes or leading zeroes.").
Fuzzy numeric search includes an indexing component and a query-time component. Starting with the Xanadu Patch 9 release, the indexing component is activated by default, and admins can activate the query-time component by changing the value of the
glide.ais.query.enable_fuzzy_number_match system property.
## Procedure
1. Navigate to the System Property \[sys_properties\] table's list view.
1. Select All.
2. In the Filter field, enter sys_properties.list.
3. Press Enter.
{#activate-fuzzy-numeric-search-ais__substeps_hny_2t5_b1c}
2. Search for a system property record with name glide.ais.query.enable_fuzzy_number_match.
* If a system property record with this name exists, open the record by selecting it.
* If no system property record with this name exists, select New, then enter glide.ais.query.enable_fuzzy_number_match as the new system property's Name and select true | false as its Type.
{#activate-fuzzy-numeric-search-ais__choices_d2q_zw5_b1c}
3. In the System Property form's Value field, enter true.
4. Save the modified System Property record by selecting Submit or Update.
## Result
Fuzzy numeric search is activated for users in all of your instance's AI Search applications.