---
sourceDocument: Zurich Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/employee-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Manage

# Authoring and managing employee communications {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Content managers and admins use Employee Center Pro capabilities to create employee communications, assemble multi-stage and multi-channel campaigns, manage content requests, and measure impact.

|-|-|
| [Content PublishingCreate, manage, and publish multi-channel content with ease.](https://www.servicenow.com/docs/oyzezr~ytpYMYO1RqfvCNA "Content Publishing offers robust communications creation tools that enable you to create, manage, and publish a variety of content types including portal content, notifications, mobile content, and tasks.") | [Content ExperiencesAdd your content to a multi-stage, multi-channel "campaign" for targeted employee engagement.](https://www.servicenow.com/docs/3HVatn5mweA6PGF8a8Bmkw "Campaigns offer a powerful content publishing tool that provides organizations with the ability to efficiently deliver targeted information to their employees. As a content manager, you can configure multiple channels to ensure content reaches the intended audience at the optimal time.") |
| [Content GovernanceEnd-to-end request, tracking, fulfillment, review, and approve capabilities to enable content requests from the greater org.](https://www.servicenow.com/docs/gRM6JK~m27ubD2PRmaXazw "Content Governance provides a streamlined way for employees to ask for content to be created, track the progress, preview the content, and approve it before it is published.") | [Content AnalyticsMeasure the impact and success of your content.](https://www.servicenow.com/docs/fmD1hYSAUUZDB1AVMpdctg "Monitor and measure the impact of the content you provide through the Employee Center and in campaigns using Content Analytics.") |
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**Related concepts**   

* [Setup employee communications](https://www.servicenow.com/docs/DYRJC4LUUHeEd~bvmUSyYw "Inform and engage your employees.")
* [Setup continuous improvement](https://www.servicenow.com/docs/mJwkue2rLPXkBA6~WspVGw "Enhance efficiency and performance through feedback and analytics.")