---
sourceDocument: Zurich Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/employee-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Opt in to unified appointment booking

# Opt in to unified appointment booking {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Opt in to unified appointment booking and enable it for the Employee Center.

## About this task

If you are using IT Service Management with Employee Center Pro, the default appointment booking experience in the Employee Center is the [Walk-up Experience](https://www.servicenow.com/docs/access?context=walkup-experience-landing-page&version=zurich&pubname=zurich-it-service-management&ft:locale=en-US). You can opt in to unified appointment booking to allow bookings based on user criteria, categories, and reasons.  
Note:  
If you are not using the ITSM Walk-up Experience with Employee Center Pro, unified appointment booking is opted in by default.

## Before you begin

Role required: sn_hr_core.walkup_admin, sn_walkup.walkup_manager

## Procedure

1. Navigate to AllEmployee CenterAppointment BookingSetup.
2. Select the Yes, opt in to unified appointment booking check box, then select Opt-in.

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