Employee Center Pro roles

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of Employee Center Pro roles

    Employee Center Pro includes a set of specialized roles essential for configuring and managing its features within the ServiceNow platform. Roles are assigned at the platform level and enable users to perform tasks ranging from administration, taxonomy management, content creation, analytics, governance, publishing, and engagement.

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    Key Roles and Their Functions

    • Employee Center Admin – Manages and configures the Employee Center, with scripting rights to create widgets and update cross-scope tables.
    • Taxonomy Roles – Includes Taxonomy Admin (manages taxonomy records), Taxonomy Manager (manages topics and connected content), Taxonomy Contributor (associates content with topics), Topic Manager (creates and manages topics), and Topic Contributor (manages connected content).
    • Employee Profile Admin – Configures employee profile details such as images.
    • Content Analytics Roles – Content analytics admin configures tracking and dashboards; content analytics reader views and interacts with dashboards.
    • Content Engagement Roles – Content engagement admin configures reaction icons; moderator can remove reported comments.
    • Content Experiences Roles – Campaign admin manages all campaigns; campaign manager creates and reviews content campaigns; campaign approver reviews and approves campaigns.
    • Content Governance Roles – Governance admin manages all content requests; governance manager modifies content request statuses; content requester roles allow submitting requests.
    • Content Publishing Roles – Content admin defines content ownership and integrates video hosting; content manager creates, edits, and publishes content; content approver reviews and approves content; content category owner manages content categories; template owner creates content templates for publishing.

    Practical Benefits for ServiceNow Customers

    Assigning these roles appropriately enables ServiceNow customers to delegate responsibilities clearly across teams, ensuring efficient management of Employee Center Pro features. This segmentation supports secure, scalable administration of employee profiles, taxonomy, content creation, analytics, governance, and publishing workflows within the platform.

    By leveraging these well-defined roles, customers can streamline collaboration, maintain content integrity, and monitor content performance effectively, enhancing the overall employee experience delivered through Employee Center Pro.

    Employee Center Pro plugins include necessary roles for configuring and using the features. Learn more about the roles and the tasks they can perform.

    Users and roles are configured at the platform level. For information, see Assign a role to a user.

    Employee Center

    Table 1. Employee Center roles and descriptions
    Role Description Contains roles
    Employee Center Admin

    [sn_hr_sp.esc_admin]

    		 A user with this role can manage and configure the Employee Center.
    Note:
    The sp_admin and esc_admin have scripting rights. These roles can create a widget and run a script to update cross-scope tables.
    • catalog_admin
    • chat_admin
    • live_feed_admin
    • sn_employee.admin
    • sn_ex_emp_fd.portal_stats_manager
    • sn_hr_sp.admin
    • sp_admin
    Taxonomy Admin

    [taxonomy_admin]

    		 A user with this role can update and modify any created taxonomy in the taxonomy and topic table names. user_criteria_admin
    Taxonomy Manager A user criteria on the taxonomy record. A user assigned as a taxonomy manager can manage topics and connected content, but they cannot manage the taxonomy record. Not applicable
    Taxonomy Contributor A user criteria on the taxonomy record. A user assigned as a taxonomy contributor can associate content to the topics. Not applicable
    Topic Manager A user criteria on the topic record to decentralize topic management. Users assigned as Topic managers can create, move, or clone topics within or between taxonomies, depending on the rights assigned to them. Not applicable
    Topic Contributor A user criteria on the topic record for topic management level tasks, such as handling connected content, features content, Knowledge Base Not applicable

    Employee Profile

    For more information, see Employee profile
    Table 2. Employee profile roles and descriptions
    Role Description Contains roles
    Employee profile admin

    [sn_employee.admin]

    		 Configures employee profile
    • image_admin
    • ml_admin

    Content Analytics

    For more information, see Content Analytics
    Table 3. Content analytics roles and descriptions
    Role Description Contains roles
    Content analytics admin

    [sn_cda.analytics_admin]

    		 Configures tracking profiles and customizes dashboards
    • sn_cdap.admin
    • user_admin
    • sn_cda.analytics_reader
    Content analytics reader

    [sn_cda.analytics_reader]

    		 Can view and interact with dashboards pa_viewer

    Content engagement

    For more information, see Content engagement
    Table 4. Content engagement roles and descriptions
    Role Description Contains roles
    Content engagement admin

    [sn_ce.admin]

    		 Configures reaction icons for news articles

    Content engagement

    		 sn_ce.moderator
    Content engagement moderator

    [sn_ce.moderator]

    		 Can remove reported comments from news articles None

    Content Experiences

    For more information, see Creating campaigns
    Table 5. Content experiences roles and descriptions
    Role Description Contains roles
    Campaign admin

    [sn_ca.campaign_admin]

    		 Can access, modify, or delete any campaign
    • sn_ca_pa.admin
    • sn_ca.campaign_manager
    Campaign manager

    [sn_ca.campaign_manager]

    		 Creates content, assembles content into campaigns, and reviews performance metrics for published content
    • pa.viewer
    • sn_ca.content_manager
    • sn_ca.campaign_approver
    Campaign approver

    [sn_ca.campaign_approver]

    		 Reviews and approves campaigns sn_cd.content_approver

    Content Governance

    For more information, see Managing content requests
    Table 6. Content governance roles and descriptions
    Role Description Contains roles
    Governance admin

    [sn_cg.governance_admin]

    		 Can access, assign, or modify any content request sn_cg.governance_manager
    Governance manager

    [sn_cg.governance_manager]

    		 Can access open content requests and modify the status None
    Content requester

    [sn_cg.content_request_user]

    		 None

    [sn_cg.content_request_item_user]

    		 None

    Content Publishing

    For more information, see Creating employee communications
    Table 7. Content publishing roles and descriptions
    Role Description Contains roles
    Content Admin

    [sn_cd.content_admin]
    • Content Manager [sn_cd.manager]
    • Template Owner [sn_cd.content_template_owner]
    • sn_cg.governance_admin
    • sn_cg.content_request_user
    • sn_cg.content_request_item_user
    • sn_cd.content_category_owner
    • sn_cda.analytics_admin
    • sn_ex_emp_fd.portal_stats_manager
    Content Manager

    [sn_cd.content_manager]

    		 Create, edit and publish content in Content Publishing
    • localization_requestor
    • sn_cg.governance_manager
    • sn_cg.content_request_user
    • sn_cg.content_request_item_user
    • sn_esign.config_manager
    • sn_cd.content_approver
    • sn_cda.analytics_reader
    Content approver

    [content_approver]

    		 Reviews and approves content approver_user
    Content category owner

    [sn_cd.content_category_owner]

    		 Create, edit, and delete content categories None
    Template Owner

    [sn_cd.content_template_owner ]

    		 This role allows users to create Content templates for news article content creation and publishing. sn_cd.content_manager