---
sourceDocument: Zurich Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/employee-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Employee Center Pro roles

# Employee Center Pro roles {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Employee Center Pro roles

Employee Center Pro includes a set of specialized roles essential for configuring and managing its features within the ServiceNow platform.
Roles are assigned at the platform level and enable users to perform tasks ranging from administration, taxonomy management, content creation, analytics, governance, publishing, and engagement.
Show full answer Show less  

## Key Roles and Their Functions

* **Employee Center Admin** -- Manages and configures the Employee Center, with scripting rights to create widgets and update cross-scope tables.
* **Taxonomy Roles** -- Includes Taxonomy Admin (manages taxonomy records), Taxonomy Manager (manages topics and connected content), Taxonomy Contributor (associates content with topics), Topic Manager (creates and manages topics), and Topic Contributor (manages connected content).
* **Employee Profile Admin** -- Configures employee profile details such as images.
* **Content Analytics Roles** -- Content analytics admin configures tracking and dashboards; content analytics reader views and interacts with dashboards.
* **Content Engagement Roles** -- Content engagement admin configures reaction icons; moderator can remove reported comments.
* **Content Experiences Roles** -- Campaign admin manages all campaigns; campaign manager creates and reviews content campaigns; campaign approver reviews and approves campaigns.
* **Content Governance Roles** -- Governance admin manages all content requests; governance manager modifies content request statuses; content requester roles allow submitting requests.
* **Content Publishing Roles** -- Content admin defines content ownership and integrates video hosting; content manager creates, edits, and publishes content; content approver reviews and approves content; content category owner manages content categories; template owner creates content templates for publishing.

## Practical Benefits for ServiceNow Customers

Assigning these roles appropriately enables ServiceNow customers to delegate responsibilities clearly across teams, ensuring efficient management of Employee Center Pro features. This segmentation supports secure, scalable administration of employee profiles, taxonomy, content creation, analytics, governance, and publishing workflows within the platform.

By leveraging these well-defined roles, customers can streamline collaboration, maintain content integrity, and monitor content performance effectively, enhancing the overall employee experience delivered through Employee Center Pro.  
Employee Center Pro plugins include necessary roles for configuring and using the features. Learn more about the roles and the tasks they can perform.

Users and roles are configured at the platform level. For information, see [Assign a role to a user](https://www.servicenow.com/docs/access?context=t_AssignARoleToAUser&version=zurich&pubname=zurich-platform-administration&ft:locale=en-US).

## Employee Center {#ecpro-roles__section_tg3_3kf_wcc}

{#ecpro-roles__table_prz_3kf_wcc__entry__3}

| Role | Description | Contains roles |
|-|-|-|
| Employee Center Admin \[sn_hr_sp.esc_admin\] | A user with this role can manage and configure the Employee Center. Note: The sp_admin and esc_admin have scripting rights. These roles can create a widget and run a script to update cross-scope tables. | * catalog_admin * chat_admin * live_feed_admin * sn_employee.admin * sn_ex_emp_fd.portal_stats_manager * sn_hr_sp.admin * sp_admin {#ecpro-roles__ul_pwx_ls3_5qb} |
| Taxonomy Admin \[taxonomy_admin\] | A user with this role can update and modify any created taxonomy in the taxonomy and topic table names. | user_criteria_admin |
| Taxonomy Manager | A user criteria on the taxonomy record. A user assigned as a taxonomy manager can manage topics and connected content, but they cannot manage the taxonomy record. | Not applicable |
| Taxonomy Contributor | A user criteria on the taxonomy record. A user assigned as a taxonomy contributor can associate content to the topics. | Not applicable |
| Topic Manager | A user criteria on the topic record to decentralize topic management. Users assigned as Topic managers can create, move, or clone topics within or between taxonomies, depending on the rights assigned to them. | Not applicable |
| Topic Contributor | A user criteria on the topic record for topic management level tasks, such as handling connected content, features content, Knowledge Base | Not applicable |
[Table 1. Employee Center roles and descriptions]

{#ecpro-roles__table_prz_3kf_wcc}

## Employee Profile {#ecpro-roles__section_ys3_3n1_xcc}

For more information, see [Employee profile](https://www.servicenow.com/docs/xGurVLP4H2wFxLuc9Glblg "A unified employee profile provides the employee information and offers extensibility for BUs."){#ecpro-roles__table_zs3_3n1_xcc__entry__3}

| Role | Description | Contains roles |
|-|-|-|
| Employee profile admin \[sn_employee.admin\] | Configures employee profile | * image_admin * ml_admin {#ecpro-roles__ul_at3_3n1_xcc} |
[Table 2. Employee profile roles and descriptions]

{#ecpro-roles__table_zs3_3n1_xcc}

## Content Analytics {#ecpro-roles__section_wn2_pjk_rcc}

For more information, see [Content Analytics](https://www.servicenow.com/docs/fmD1hYSAUUZDB1AVMpdctg "Monitor and measure the impact of the content you provide through the Employee Center and in campaigns using Content Analytics."){#ecpro-roles__table_c1c_qjk_rcc__entry__3}

| Role | Description | Contains roles |
|-|-|-|
| Content analytics admin \[sn_cda.analytics_admin\] | Configures tracking profiles and customizes dashboards | * sn_cdap.admin * user_admin * sn_cda.analytics_reader {#ecpro-roles__ul_vnz_tkk_rcc} |
| Content analytics reader \[sn_cda.analytics_reader\] | Can view and interact with dashboards | pa_viewer |
[Table 3. Content analytics roles and descriptions]

{#ecpro-roles__table_c1c_qjk_rcc}

## Content engagement {#ecpro-roles__section_r55_2kk_rcc}

For more information, see [Content engagement](https://www.servicenow.com/docs/2kbf9AgqKj8H5F4b5LYOjQ "Content engagement enhances news articles by providing users with a way to comment and react to articles and for managers to measure the effectiveness of their content using engagement metrics.") {#ecpro-roles__table_s55_2kk_rcc__entry__3}

| Role | Description | Contains roles |
|-|-|-|
| Content engagement admin \[sn_ce.admin\] | Configures reaction icons for news articles [Content engagement](https://www.servicenow.com/docs/2kbf9AgqKj8H5F4b5LYOjQ "Content engagement enhances news articles by providing users with a way to comment and react to articles and for managers to measure the effectiveness of their content using engagement metrics.") | sn_ce.moderator |
| Content engagement moderator \[sn_ce.moderator\] | Can remove reported comments from news articles | None |
[Table 4. Content engagement roles and descriptions]

{#ecpro-roles__table_s55_2kk_rcc}

## Content Experiences {#ecpro-roles__section_vjk_xkk_rcc}

For more information, see [Creating campaigns](https://www.servicenow.com/docs/3HVatn5mweA6PGF8a8Bmkw "Campaigns offer a powerful content publishing tool that provides organizations with the ability to efficiently deliver targeted information to their employees. As a content manager, you can configure multiple channels to ensure content reaches the intended audience at the optimal time.") {#ecpro-roles__table_wjk_xkk_rcc__entry__3}

| Role | Description | Contains roles |
|-|-|-|
| Campaign admin \[sn_ca.campaign_admin\] | Can access, modify, or delete any campaign | * sn_ca_pa.admin * sn_ca.campaign_manager {#ecpro-roles__ul_z5k_2lk_rcc} |
| Campaign manager \[sn_ca.campaign_manager\] | Creates content, assembles content into campaigns, and reviews performance metrics for published content | * pa.viewer * sn_ca.content_manager * sn_ca.campaign_approver {#ecpro-roles__ul_pxf_qlk_rcc} |
| Campaign approver \[sn_ca.campaign_approver\] | Reviews and approves campaigns | sn_cd.content_approver |
[Table 5. Content experiences roles and descriptions]

{#ecpro-roles__table_wjk_xkk_rcc}

## Content Governance {#ecpro-roles__section_k4p_wlk_rcc}

For more information, see [Managing content requests](https://www.servicenow.com/docs/gRM6JK~m27ubD2PRmaXazw "Content Governance provides a streamlined way for employees to ask for content to be created, track the progress, preview the content, and approve it before it is published.") {#ecpro-roles__table_l4p_wlk_rcc__entry__3}

| Role | Description | Contains roles |
|-|-|-|
| Governance admin \[sn_cg.governance_admin\] | Can access, assign, or modify any content request | sn_cg.governance_manager |
| Governance manager \[sn_cg.governance_manager\] | Can access open content requests and modify the status | None |
| Content requester \[sn_cg.content_request_user\] |   | None |
| \[sn_cg.content_request_item_user\] |   | None |
[Table 6. Content governance roles and descriptions]

{#ecpro-roles__table_l4p_wlk_rcc}

## Content Publishing {#ecpro-roles__section_zvp_fwk_rcc}

For more information, see [Creating employee communications](https://www.servicenow.com/docs/oyzezr~ytpYMYO1RqfvCNA "Content Publishing offers robust communications creation tools that enable you to create, manage, and publish a variety of content types including portal content, notifications, mobile content, and tasks.") {#ecpro-roles__table_awp_fwk_rcc__entry__3}

| Role | Description | Contains roles |
|-|-|-|
| Content Admin \[sn_cd.content_admin\] | * Define [Content Ownership](https://www.servicenow.com/docs/dODac6fjs3LTyus_YaS66A "Define who has permission to create content, where they can publish it, and which employees can view it.") * Connect Content Publishing with a [Video hosting integrations framework](https://www.servicenow.com/docs/8UO2bkFIyjSA7pxCV1wZEw "Connect Content Publishing with a video hosting service, to make the hosted videos available for content authoring and publishing.") {#ecpro-roles__ul_brx_zdp_xbc} | * Content Manager \[sn_cd.manager\] * Template Owner \[sn_cd.content_template_owner\] * sn_cg.governance_admin * sn_cg.content_request_user * sn_cg.content_request_item_user * sn_cd.content_category_owner * sn_cda.analytics_admin * sn_ex_emp_fd.portal_stats_manager {#ecpro-roles__installed-with-content-delivery_ul_slc_sjx_fyb} |
| Content Manager \[sn_cd.content_manager\] | Create, edit and publish content in [Content Publishing](https://www.servicenow.com/docs/oyzezr~ytpYMYO1RqfvCNA "Content Publishing offers robust communications creation tools that enable you to create, manage, and publish a variety of content types including portal content, notifications, mobile content, and tasks.") | * localization_requestor * sn_cg.governance_manager * sn_cg.content_request_user * sn_cg.content_request_item_user * sn_esign.config_manager * sn_cd.content_approver * sn_cda.analytics_reader {#ecpro-roles__ul_hyq_v4f_wcc} |
| Content approver \[content_approver\] | Reviews and approves content | approver_user |
| Content category owner \[sn_cd.content_category_owner\] | Create, edit, and delete content categories | None |
| Template Owner \[sn_cd.content_template_owner \] | This role allows users to create [Content templates](https://www.servicenow.com/docs/_e2S4n7cEPOWvWiv8nALQg "Content templates empower content creators to efficiently publish large volumes of news articles. Each template defines the article layout, publishing schedule, destination, and target audience. By associating a news article with a content template, the system automatically generates publish plans, which reduces the effort required to publish content.") for news article content creation and publishing. | sn_cd.content_manager |
[Table 7. Content publishing roles and descriptions]

{#ecpro-roles__table_awp_fwk_rcc}