Employee Slate home

  • Release version: Zurich
  • Updated January 27, 2025
  • 2 minutes to read
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    Summary of Employee Slate home

    Employee Slate home is an AI-first employee engagement dashboard designed to enhance work productivity by consolidating services, tasks, announcements, and organizational navigation into a single, intelligent interface. It provides employees with a streamlined daily work experience through customizable widgets and an AI-powered conversational interface.

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    Key Features

    • AI-Powered Chat and Search: A prominent chat and search bar enables natural language interaction. Initial queries expand into a full-page conversation powered by Moveworks or Now Assist, facilitating question answering, request submissions, and content discovery.
    • Suggested Prompts: Pre-configured prompts help employees quickly start common actions or queries. Admins can customize these prompts based on organizational needs using Moveworks or Now Assist configuration capabilities.
    • Home Widgets: The home page features a flexible layout that auto-adjusts based on widget count. Widgets include:
      • Tasks and Requests: Highlights top two AI-prioritized tasks and approvals, allowing quick action and direct access to full records.
      • Employee Communications: Displays curated announcements targeted company-wide or by audience, presented as a carousel of articles, catalogs, or custom links.
      • Popular Content: Shows the most-viewed knowledge articles and frequently requested catalog items based on recency, relevance, and popularity for self-service.
      • Quick Links: Provides configurable shortcuts to frequently accessed catalog items, knowledge bases, and external links, opening in new tabs.
      • Upcoming Holiday: Displays upcoming company holidays relevant to employee location, controlled by administrators.

    Administrative Controls

    Administrators manage widget availability and layout via the Employee Home Page container settings. Custom widgets outside the pre-defined widget library are not supported on the home page, ensuring consistent, manageable user experiences.

    Key Outcomes

    By leveraging Employee Slate home, ServiceNow customers can provide employees with a unified, AI-enhanced workspace that consolidates essential tasks, communications, and resources. This approach improves employee engagement, streamlines daily workflows, and supports organizational communication and productivity goals.

    Access services, tasks, and announcements from a AI-first dashboard that helps with your daily work.

    Employee Slate is an employee engagement layer that combines intelligent assistance, employee communication, organizational navigation, task management, and other employee services to boost work productivity.

    Employee Slate provides a set of default widgets on the home page that surface actionable information and give employees a consolidated view.
    Figure 1. Employee Slate home
    Employee Slate home
    • Homepage displays a dashboard with widgets and shortcuts relevant to your daily work.
    • Widget content is updated to reflect current priorities, pending tasks, and relevant announcements. The page provides a starting point for accessing all the capabilities and services.

    Conversation-first experience

    The homepage features a prominent AI-powered chat and search bar. Employees can interact with the chat in natural language. When employees submit the initial query, it expands into a full-page conversation view powered by Moveworks or Now Assist, capable of answering questions, submitting requests, and surfacing relevant content.

    Suggested prompts

    Suggested prompts help employees get started with common actions and queries.
    • With Moveworks, your admins can configure these prompts based on organizational requirements.
    • With Now Assist, your admins can configure promoted assets as prompts.

    For a set of prompts that you can use across Employee Slate features, see Employee Slate prompt library.

    Home widgets

    Employee Slate includes the following widgets on the home page. Use the flexible home page which auto-adjusts the layout based on the widgets count.

    Tasks and requests
    Surfaces priority tasks and approvals for your employees to act right from Tasks and requests. The widget highlights the top two AI-prioritised to-do items for immediate attention and action. Tasks and requests provides quick access to the full task or approval record.
    Employee Comms
    Displays curated company-wide or targeted audience announcements to keep employees informed of key updates. Content appears based on article, catalog, or a custom link as a multi-item carousel. Content managers generate announcements from manual and conversational approaches.
    Popular Content
    Highlights the most-viewed knowledge articles and popular catalog items for employees to self-serve. The widget ranks content by recency, relevance, and popularity. The most-viewed knowledge articles and most-requested catalog items (up to three slots) across the peer group appear for quick access.
    Quick Links
    Provides configurable shortcuts to commonly used catalog items, KBs, and links for easy access to other portals. Administrators configure the most frequently accessed links and destinations. Employees can navigate to knowledge articles, catalog items, and external links in a new tab.
    Upcoming Holiday
    Shows upcoming company holidays relevant to the employee location. The widget uses the location to display the upcoming holiday schedule.

    Administrators control which widgets are available on the home page from the widget instance at Employee Home Page > Container. The home page does not support arbitrary addition of custom widgets outside of the widget library managed through the console.