--- sourceDocument: Zurich Employee Service Management sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/employee-service-management Release : - zurich ft:locale : - en-US ft:publication_title : - Zurich Employee Service Management ft:clusterId : - emplsm bundleId : - emplsm workflow : - Employee --- # Employee Slate home # Employee Slate home {#ariaid-title1} * Release version: Zurich * * Updated January 27, 2025 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Employee Slate home Employee Slate is an AI-first employee engagement dashboard designed to enhance productivity by providing intelligent assistance, communication, task management, and access to employee services. It delivers a consolidated view of relevant tasks, announcements, and content through a set of default widgets on the home page, tailored to support employees' daily work. Show full answer Show less ## Key Features * **Conversation-first experience:** A prominent AI-powered chat and search bar enables natural language interaction. The chat expands into a full-page conversation powered by ServiceNow Otto or Now Assist, allowing employees to ask questions, submit requests, and find relevant content. Users should verify AI-generated outputs for accuracy before acting. * **Home page widgets:** * **Tasks and requests:** Displays prioritized tasks and approvals, highlighting the top two AI-prioritized items for immediate action, with quick access to full records. * **Employee Comms:** Shows curated company-wide or targeted announcements via a multi-item carousel, created through manual or conversational methods. * **Popular Content:** Highlights the most-viewed knowledge articles and catalog items, ranked by recency, relevance, and popularity, facilitating self-service. * **Quick Links:** Provides configurable shortcuts to frequently used catalog items, knowledge bases, and external links, opening in new tabs for ease of navigation. * **Upcoming Holiday:** Displays company holidays relevant to the employee's location, configurable by administrators. * **Flexible layout and administration:** The home page auto-adjusts widget layout based on the number of widgets. Administrators manage widget availability and configuration through the admin console's Home section, with a guided interface supporting live previews across themes and devices. * **Suggested prompts:** Configurable prompts assist employees in starting common tasks or queries, customizable via Otto or Now Assist to align with organizational needs. A prompt library supports consistent usage across Employee Slate features. ## Key Outcomes By using Employee Slate, ServiceNow customers can expect an integrated, AI-assisted employee experience that centralizes key information and tasks, improves communication, and streamlines access to resources. This results in enhanced employee productivity, better organizational awareness, and efficient task completion through a user-friendly, configurable dashboard. Access services, tasks, and announcements from an AI-first dashboard that supports your daily work. Employee Slate is an employee engagement layer that combines intelligent assistance, employee communication, organizational navigation, task management, and other employee services to boost work productivity.{#emp-slate-home-page__ehub-home-page-1} Employee Slate provides a set of default widgets on the home page that surface actionable information and give employees a consolidated view. Figure 1. Employee Slate home * Homepage displays a dashboard with widgets and shortcuts relevant to your daily work. * Widget content is updated to reflect current priorities, pending tasks, and relevant announcements. The page provides a starting point for accessing all the capabilities and services. {#emp-slate-home-page__ul_ejv_4hh_bjc} ## Conversation-first experience {#emp-slate-home-page__section_gvd_pys_bjc} The homepage features a prominent AI-powered chat and search bar. Employees can interact with the chat in natural language. When employees submit the initial query, it expands into a full-page conversation view powered by ServiceNow Otto or Now Assist, capable of answering questions, submitting requests, and surfacing relevant content. Important: AI-generated outputs may be inaccurate or incomplete. Review all AI-generated content before taking action. ## Home widgets {#emp-slate-home-page__section-home-widgets} Employee Slate includes the following widgets on the home page. Use the flexible home page which auto-adjusts the layout based on the widgets count.{#emp-slate-home-page__c_emp-slate-home-page-para-2} Tasks and requests : Surfaces priority tasks and approvals for your employees to act directly from Tasks and requests. The widget highlights the top two AI-prioritized to-do items for immediate attention and action. Tasks and requests provides quick access to the full task or approval record. Employee Comms : Displays curated company-wide or targeted audience announcements to keep employees informed of key updates. Content appears based on article, catalog, or a custom link as a multi-item carousel. Content managers generate announcements from manual and conversational approaches. Popular Content : Highlights the most-viewed knowledge articles and popular catalog items for employees to self-serve. The widget ranks content by recency, relevance, and popularity. The most-viewed knowledge articles and most-requested catalog items (up to three slots) across the peer group appear for quick access. Quick Links : Provides configurable shortcuts to commonly used catalog items, KBs, and links for easy access to other portals. Administrators configure the most frequently accessed links and destinations. Employees can navigate to knowledge articles, catalog items, and external links in a new tab. Upcoming Holiday : Shows upcoming company holidays relevant to the employee location. The widget uses the location to display the upcoming holiday schedule. Administrators control which widgets are available on the home page from the widget instance at Employee Home PageContainer. The home page does not support arbitrary addition of custom widgets outside of the widget library managed through the console. ## Guided widget configuration {#emp-slate-home-page__section_z4h_x13_5jc} The Home section of the admin console lets administrators manage all default home page widgets in one place. Instead of editing widget properties directly, administrators select a widget, make changes in a dedicated page, and preview the result before saving. * Widget selection: The Home section lists the default home page widgets. * Live preview: Changes appear immediately in a preview panel with light/dark theme and desktop/mobile layout options. {#emp-slate-home-page__ul_fxj_513_5jc} ## Suggested prompts {#emp-slate-home-page__section_z5h_1zs_bjc} Suggested prompts help employees get started with common actions and queries. * With Otto, your admins can configure these prompts based on organizational requirements. * With Now Assist, your admins can configure promoted assets as prompts. {#emp-slate-home-page__ul_vy3_tkd_cjc} For a set of prompts that you can use across Employee Slate features, see [Employee Slate prompt library](https://www.servicenow.com/docs/YlWdJFOfBc4TfX0qwpYU5w "Example natural-language prompts that you can use across Employee Slate features. Use these prompts in the home page chat bar, the full-page conversation view, or the contextual assistant on any page."). *[\>]: and then