--- sourceDocument: Zurich Employee Service Management sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/employee-service-management Release : - zurich ft:locale : - en-US ft:publication_title : - Zurich Employee Service Management ft:clusterId : - emplsm bundleId : - emplsm workflow : - Employee --- # Notifications # EmployeeWorks notifications {#ariaid-title1} Release version: Zurich Updated January 27, 2025 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of EmployeeWorks notifications EmployeeWorks notifications provide ServiceNow customers with real-time alerts about important events such as task assignments, approvals, system changes, and organizational announcements. These notifications are centralized in a single tray accessible from every page on both desktop and mobile web portals, streamlining how users monitor tasks, requests, and case activities without needing to check multiple queues or inboxes. Show full answer Show less ## Key Features * **Unified Notification Tray:** Accessible via a bell icon in the left navigation, showing a count of new notifications and enabling users to view all alerts in one place. * **Notification States:** Notifications progress through three states---New (unseen with a green dot), Viewed (when the tray is opened), and Opened (when a notification is selected to navigate to its source record). * **Grouped Notifications:** Multiple related notifications are aggregated into a single entry with summaries to reduce noise and improve clarity. * **Mark All as Read:** Users can clear the notification count without opening each item, moving all notifications to the opened state. * **Direct Navigation:** Selecting a notification opens the related record or page directly, such as an approved request or an HR case, eliminating the need to search or navigate menus. * **Preconfigured Use Cases:** The system includes 14 default notification scenarios covering HR, IT, and service request workflows, active out-of-the-box and requiring no extra setup. Examples include HR case updates, incident comments, and request approvals. * **Integration with Moveworks Notifications:** In Moveworks deployments, notifications configured on the Moveworks platform appear alongside platform-triggered alerts, allowing users to interact with updates via the Moveworks AI Assistant for follow-up actions. ## Key Outcomes With EmployeeWorks notifications, ServiceNow customers can expect a more efficient and organized way to stay informed and respond promptly to critical events across HR, IT, and service management. The centralized, state-aware notification system improves user productivity by minimizing missed alerts and simplifying access to relevant records. Integration with Moveworks further enhances user interaction by enabling contextual AI-driven assistance directly from notifications. Notifications provide real-time alerts and updates about important events, task assignments, system changes, and organizational announcements. EmployeeWorks surfaces all relevant platform updates in a single notification tray accessible from every page. You see tasks, approvals, requests, and case activity in one place instead of monitoring separate queues or inboxes. The tray works the same way on the desktop portal and on the mobile web. ## Notifications {#emp-slate-notifications__section_notification_tray} The notification system delivers timely information about events requiring your attention or awareness. Notifications are grouped and prioritized to reduce noise while important information reaches you promptly. Employee Slate delivers notifications on the portal and in the mobile web app.{#emp-slate-notifications__notification-delivery-1} * Notifications: Left navigation shows the count of new notifications. Select the Bell icon to open the notification tray and view the list. New notifications appear with a green dot and highlighted background for quick identification of unread items. * Grouped notifications: Track and review multiple updates. Access notifications groups of the unread notifications into a single entry in the tray. The grouped entry uses aggregated template to show the most recent update with a summary of earlier activity. * Mark all as read: Clear the notification count without opening each notification. Select Mark all as read to move all notifications to the Opened state. Opening the tray marks all notifications as viewed. * Navigate to the source record: Select any notification in the tray to open the related record or page. Examples include an approved request, an HR case needing follow-up, or an incident with a new comment. You don't search for the record or navigate through menus. Selecting a notification opens the location where you can review details and respond. {#emp-slate-notifications__ul_wxx_qrd_bjc} ## Notification states {#emp-slate-notifications__section_notification_states} Every notification moves through three states that reflect how you have interacted with it: New : A notification that you have not yet seen. New notifications appear with a green dot and contribute to the count on the Bell icon. Viewed : A notification present in the tray when you open it. Opening the tray moves every new notification to viewed state and clears the bell icon count. Opened : A notification you selected to navigate to the source record or page. The dot is removed when you return to the tray. ## Preconfigured notification use cases {#emp-slate-notifications__section_ootb_use_cases} By default, you can access 14 preconfigured notification use cases. These use cases cover common events across HR, IT, and service request workflows. They are active by default and don't require additional configuration. * HR case closed. * HR case commented. * HR case opened. * Incident closed. * Incident commented. * Incident resolved. * Request approval assigned. * Request approved. * Request commented. * Request completed. * Request rejected. * Request opened. * RITM approval assigned. * RITM commented. {#emp-slate-notifications__ul_atk_1rd_bjc} ## ServiceNow Otto notifications {#emp-slate-notifications__section_moveworks_notifications} In Moveworks deployments, administrators configure notifications on the Moveworks platform instead of through Admin Console. Moveworks notifications appear in the persistent navigation alongside platform-triggered notifications. You see all your alerts in one place. Selecting a Moveworks notification brings the related update into Moveworks AI Assistant context. You can ask follow-on questions or take direct action from the assistant.