---
sourceDocument: Zurich Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/employee-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# Employee Slate for Now Assist

# Employee Slate for Now Assist {#ariaid-title1}

* Release version: Zurich
* 
* Updated May 27, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Employee Slate for Now Assist

Employee Slate for Now Assist integrates the Now Assist AI assistant with key Employee Slate features, enabling employees to initiate and complete requests seamlessly within a single chat panel.
This integration enhances user experience by combining a conversation-first home page, conversational catalog, AI widget builder, and conversational announcement authoring into one unified interface.
Show full answer Show less  

## Key Features

* **Intelligent content recommendations:** Provides relevant knowledge, catalog items, and task suggestions.
* **Automated form completion and data-entry assistance:** Simplifies request submission by reducing manual input.
* **Predictive text and smart replies:** Enhances interactions across knowledge bases, catalogs, tasks, requests, and announcements.
* **Task prioritization and scheduling assistance:** Helps employees manage tasks and calendars efficiently.
* **Conversational authoring:** Enables drafting and publishing of announcements through natural language.
* **Conversational queries:** Allows employees to retrieve organization charts and employee profiles via chat.
* **Proactive notifications:** Delivers grouped updates with bulk mark-as-read functionality through the bell tray.
* **Cross-device continuity:** Supports continuing conversations seamlessly on mobile browsers.

## Administrator Setup

Administrators must configure several components to enable Now Assist in Employee Slate:

* **Admin console configuration:** Set portal name, URL suffix, logos, favicon, and color palette for Now Assist deployment.
* **Notification setup:** Customize content, trigger conditions, and recipients for 14 default notifications.
* **AI widget builder configuration:** Define scope, role access, and chat panel settings that control widget generation.

## Employee Workflows

Employees can efficiently perform core tasks directly from the chat bar on any Employee Slate page, including:

* Submitting catalog requests via conversational catalog interaction.
* Searching for policies using conversational queries, receiving answers with source citations.
* Drafting and publishing announcements with conversational authoring.
* Managing meetings, agendas, and follow-ups through the calendar assistant widget.
* Accessing tasks, requests, announcements, popular content, holidays, and quick links through the home page widgets.

This streamlined approach ensures employees can complete key activities without leaving the chat interface, improving efficiency and user satisfaction.  
Employees use Now Assist in Employee Slate to start any request from one chat bar and finish in the same panel.

Employee Slate for Now Assist combines the Now Assist AI assistant with key Employee Slate features. These features include the conversation-first home page, the conversational catalog, the AI widget builder, and conversational authoring for announcements. You start any request from one chat bar and complete the request in the same panel.{#employee-slate-nowassist__employee-slate-nowassist-para-1}

## Quick features overview {#employee-slate-nowassist__section-feature-reference}

Now Assist in Employee Slate provides:

* Intelligent content recommendations across knowledge, catalog, and tasks
* Automated form completion and data-entry assistance
* Predictive text and smart replies across knowledge bases, catalogs, tasks, requests, and announcements
* Task prioritization and scheduling assistance
* Conversational authoring for announcements
* Conversational queries for the organization chart and the employee profile
{#employee-slate-nowassist__ul_na_features}

## Administrator setup tasks {#employee-slate-nowassist__section-na-admin-tasks}

Administrators complete the following tasks to enable Now Assist for Employee Slate:  
{#employee-slate-nowassist__table_na_admin_tasks__entry__2}

| Task | Description |
|-|-|
| [Configure the admin console for Employee Slate](https://www.servicenow.com/docs/JSUBkCisQIj_yBpyuGXhjQ "In the admin console, configure branding, data sources, internal and external search sources, conversational assistant settings, canvas, and other features.") | Set the portal name, URL suffix, logos, favicon, and palette colors for the Now Assist deployment. |
| [Configure notifications for Employee Slate](https://www.servicenow.com/docs/LSzS5eOlU_OCp2xtvb~ajQ "Configure the content, the trigger conditions, and the recipients for the default notifications shipped with Employee Slate for Now Assist.") | Set the content, the trigger conditions, and the recipients for the 14 default notifications shipped with Now Assist. |
| [Configure the AI widget builder for Employee Slate](https://www.servicenow.com/docs/pZITpkXUWBrFgURjSjx1wQ "Configure the AI widget builder in Employee Slate. Set the scope, the role access, and the chat panel that drives widget generation.") | Set the scope, the role access, and the chat panel that drives widget generation. |
[Table 1. Administrator setup tasks]

{#employee-slate-nowassist__table_na_admin_tasks}

## Employee tasks {#employee-slate-nowassist__section-na-employee-tasks}

The following tasks cover the core employee workflows on Now Assist:  
{#employee-slate-nowassist__table_na_employee_tasks__entry__2}

| Task | Description |
|-|-|
| [Submit a catalog request in Employee Slate](https://www.servicenow.com/docs/SPj67pfxfUVT8mHCUJJ9~g "Order goods and services by submitting a catalog request from chat. Enter your request in plain language and review the matched catalog item.") | Submit a catalog item through the conversational catalog with Now Assist. |
| [Find a policy in Employee Slate](https://www.servicenow.com/docs/fUI39r8sXaWIZ8kriKyZ1g "Use the chat to get direct answers to policy and procedural questions, with citations and links to the source knowledge articles.") | Ask conversationally for a policy and receive an answer with citations to the source article. |
| [Create an announcement with Now Assist](https://www.servicenow.com/docs/pKhkY1_FRbirAFQBQTaxcw "Use conversational authoring with Chat to create Employee Slate announcements from existing knowledge articles or catalog items.") | Draft and publish an announcement with conversational authoring in Now Assist. |
| [Use the calendar assistant](https://www.servicenow.com/docs/frPlLjDhHhKE2NhIlNvi6g "Use the Calendar Management specialized assistant for scheduling tasks. The assistant blocks time, reschedules meetings, checks attendee availability, and adds conferencing details from one scoped AI assistant.") | Manage meetings, agendas, and follow-ups from the calendar widget with Now Assist. |
| [Employee Slate home](https://www.servicenow.com/docs/_T9nCIeUjnFpqSCfvvNVQw "Access services, tasks, and announcements from an AI-first dashboard that supports your daily work.") | Use Tasks and requests, announcements, popular content, upcoming holiday, and quick links widgets on the home page. |
[Table 2. Employee tasks]

{#employee-slate-nowassist__table_na_employee_tasks}

## What employees can do with Now Assist {#employee-slate-nowassist__section-what-employees-can-do}

From the chat bar on any Employee Slate page, employees complete the following workflows in one conversation:

* Find a catalog item by describing a need in plain language.
* Ask conversational questions about policies and receive answers with citations.
* Draft and publish announcements with conversational authoring.
* View the organization chart and the employee profile from conversational queries.
* Receive proactive notifications in the bell tray with grouped updates and bulk mark-as-read.
* Continue the same conversation on a mobile browser.
{#employee-slate-nowassist__ul_na_workflows}