---
sourceDocument: Zurich Employee Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/employee-service-management

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Employee Service Management

ft:clusterId :

    - emplsm

bundleId :

    - emplsm

workflow :

    - Employee


---

# ServiceNow Add-in for Microsoft 365

# ServiceNow Add-in for Microsoft 365 {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Create an add-in with customized office controls and quick links for employees. Increase efficiency by allowing employees to submit requests directly from their Microsoft 365 applications.

## Get started {#sn-addin-for-ms365__cf-app-landing-get-started}

|-|-|
| [ExploreProvide quick links to reduce the time taken to submit incidents, cases, or catalog requests.](https://www.servicenow.com/docs/b6g5MFXtxQ_MNvCfuWiFYA "ServiceNow Add-in for Microsoft 365 provides quick links to employees and reduces the time taken to submit incidents, cases, or catalog requests.") | [ConfigureConfigure the add-in and map email fields to catalog items or forms.](https://www.servicenow.com/docs/vfvJUVo9PDVhm6lqTBDDaQ "Configure the ServiceNow Add-in for Microsoft 365 and map the email fields to catalog items or forms.") |
| [UseRequest catalog items or create incidents and cases directly from your emails.](https://www.servicenow.com/docs/YHt8f91RIhWX2VMqMoLdag "Use the ServiceNow Add-in for Microsoft 365 to request catalog items or create incidents and cases directly from your emails.") | [ReferenceInformation about the lists and forms used in the application.](https://www.servicenow.com/docs/0hjaND5MpVoUXk37NC9k1A "Reference topics provide information about the lists and forms used in the ServiceNow Add-in for Microsoft 365 application.") |
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## Troubleshoot and get help {#sn-addin-for-ms365__cf-app-landing-get-help}

* [Ask questions and explore other resources for ServiceNow Add-in for Microsoft 365 in the ServiceNow Community](https://www.servicenow.com/community/)
* [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477)
* [Contact Customer Service and Support](https://support.servicenow.com/now)
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