---
sourceDocument: Zurich ServiceNow AI Platform user interface
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/platform-user-interface

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich ServiceNow AI Platform user interface

ft:clusterId :

    - platux

bundleId :

    - platux

workflow :

    - Platform


---

# Create a user criteria record for Service Portal

# Create a user criteria record for Service Portal {#ariaid-title1}

* Release version: Zurich
* 
* Updated August 11, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

Create a user criteria record to apply to items in Service Portal and control user access to pages,
widgets, widget instances, and search sources.

## Before you begin

Role required: admin

## About this task

You can [apply existing user
criteria](https://www.servicenow.com/docs/2SXFwUr3Pv4kaEdZ6jtzSA "Assign user criteria to pages, widgets, or widget instances to limit user access to content in a portal.") to records in Service Portal through Service Portal configuration (Service PortalService Portal configuration). You can only create user criteria within the platform UI.

## Procedure

1. In the navigation filter, type Service Portal.
2. Select a page, widget, or widget instance record.
3. In the related list at the bottom of the record, select the Can View or Cannot View tab, then click New.  
   If a user criteria record is already created, you can click Edit to apply user criteria to the page, widget, or widget instance.

   User criteria records are stored in the \[user_criteria\] table.
4. Complete the fields on the form, as appropriate.  
   {#create-user-criteria-record__table_ojq_r1g_1r__entry__2}

   | Field | Description |
   |-|-|
   | Name | Name of the criteria record. |
   | Users | User records to match access criteria. |
   | Groups | Group records to match access criteria. |
   | Roles | Roles to match access criteria. |
   | Advanced | Displays or hides the Script field. |
   | Script | Defines any additional criteria, and returns true or false. This field is available only if Advanced is selected. Note: * Because scripts are evaluated dynamically, including scripts in user criteria records can decrease performance. * Do not use a function with its name as answer, that is, answer(). {#create-user-criteria-record__ul_vy3_tvr_jkb} |
   | Application | Application scope for the user criteria record. |
   | Active | Activate or deactivates this criteria record. |
   | Companies | Companies to match access criteria. |
   | Locations | Locations to match access criteria. |
   | Departments | Departments to match access criteria. |
   | Match All | Determines whether all elements from each populated criteria field must match. If selected, only users who match all criteria are given access. If cleared, the user must meet one or more of the set criteria to be given access. By default, this check box is cleared so that any condition met provides a match. For example, consider a user criteria record for the following: * Locations A or B * Company C or D {#create-user-criteria-record__ul_q3r_1jg_1r} With Match All selected, only users meeting all these conditions are matched. For example, a user with a location A and a company C. With Match All cleared, users meeting any of these conditions are matched. For example, a user with a location B. Note: If you select Match All, ensure that you do not create contradictory conditions that can never be met. For example, if all users in location A work for company G, then the conditions in this example can never be met. |
   [Table 1. Service Portal User Criteria]

   {#create-user-criteria-record__table_ojq_r1g_1r}
5. Click Submit.
{#create-user-criteria-record__steps_s2r_myf_sz}

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