---
sourceDocument: Zurich ServiceNow AI Platform user interface
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/platform-user-interface

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich ServiceNow AI Platform user interface

ft:clusterId :

    - platux

bundleId :

    - platux

workflow :

    - Platform


---

# Configure Embedded Help

# Configure Embedded Help {#ariaid-title1}

* Release version: Zurich
* 
* Updated July 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Plan and configure the Embedded Help topics that your organization's users would benefit from.

## Configuration overview {#configuring-embedded-help__section_xpw_ws5_5zb}

You should begin your Embedded Help configuration by planning, including identifying features, forms, and lists that your users could use additional guidance on. Then, begin to map and create or update the topics you will create.
* **[Embedded Help planning](https://www.servicenow.com/docs/59oYiDapjbMStQBPPchOjw)**   
  Before writing custom embedded help, plan the content and note the information used in the Embedded Help form. Careful planning ensures that the topic appears for the correct page and role.
* **[Add custom Embedded Help from a copy](https://www.servicenow.com/docs/46pRvruiTRcnuHjXplRF6A)**   
  To customize embedded help for your organization, you can edit a topic in the base system and save it as a copy.
* **[Add custom Embedded Help content](https://www.servicenow.com/docs/1MMdVW~oawtg3U~EY9hkBQ)**   
  You can add a custom Embedded Help topic, for example, if you have a custom application and you want to provide help to users.
* **[Embed video content in help topics](https://www.servicenow.com/docs/GFZIQYg47q4IA1DyWb2IsA)**   
  You can embed a link to video content in a custom Embedded Help topic. YouTube and Vimeo video content is supported.