--- sourceDocument: Zurich ServiceNow AI Platform user interface sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/platform-user-interface Release : - zurich ft:locale : - en-US ft:publication_title : - Zurich ServiceNow AI Platform user interface ft:clusterId : - platux bundleId : - platux workflow : - Platform --- # Keyboard shortcuts # Next Experience keyboard shortcuts {#ariaid-title1} * Release version: Zurich * * Updated July 31, 2025 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Next Experience keyboard shortcuts Next Experience keyboard shortcuts enable ServiceNow users to quickly perform common actions within the user interface, improving efficiency and navigation. These shortcuts vary depending on the screen viewed, the browser, and the operating system---note that Linux is not currently supported. Users can enable and customize these shortcuts through instance settings to suit their workflow. Show full answer Show less ## Key Features * **Shortcut Modal:** Displays context-specific shortcuts grouped by category (Page Action, Page Navigation, Global Navigation, and General) with a searchable interface. * **Common Shortcuts:** Includes frequently used commands such as opening shortcut help (Control+/ or Command+/), composing emails, creating new records, favoriting pages, impersonating users, refreshing lists, and saving records. * **Menu Access Shortcuts:** Quick access to menus like All, Admin, Favorites, Help, History, Workspaces, Notifications, ServiceNow Otto® (text and voice input modes), and User Profile via specific key combinations. * **Focus Navigation:** Keyboard shortcuts to set focus on key UI elements such as global search, main content, breadcrumbs, side navigation, workspace tabs, record tabs, contextual sidebars, activity streams, first action buttons, and form fields. * **Additional Shortcuts:** Includes shortcuts for opening toolbars, agent inbox, sidebar discussions, list searches and filters, OpenFrame windows, cycling through page layouts, expanding/collapsing panes, and replying to recent emails. ## Practical Use for ServiceNow Customers By leveraging these keyboard shortcuts, ServiceNow users can navigate the Next Experience interface more rapidly, reduce reliance on mouse interactions, and streamline tasks such as record creation, communication, and switching contexts. Customers should enable and tailor these shortcuts within their instance's accessibility preferences to maximize productivity according to their operating system and browser environment. You can use keyboard shortcuts to quickly perform common actions in the user interface. The keyboard shortcuts that display in the modal are specific to the screen you're viewing. Keyboard shortcuts depend on the browser and operating system that you're using. The Linux operating system is not currently supported.{#next-experience-keyboard-shortcuts__conref-polaris-ui} To enable keyboard shortcuts for your instance, see [Configure Next Experience accessibility preferences](https://www.servicenow.com/docs/GnONgsCa6rJ4Fx6tSEmruA "Set up Next Experience accessibility preferences to achieve a UI that's most accessible to you."). To customize the Next Experience keyboard shortcuts for your instance, see [Customize Next Experience keyboard shortcuts](https://www.servicenow.com/docs/RJjJVSuO8m5W3uYMYq34VQ "Customize Next Experience keyboard shortcuts to streamline your workflow and boost productivity. Keyboard shortcuts can also improve accessibility by reducing reliance on cursor navigation."). Learn more about Next Experience keyboard shortcuts from the following tutorial: The keyboard shortcut modal contains a search field which searches available keyboard shortcuts specific to the screen you're viewing. The available shortcuts are grouped by category: Page Action, Page Navigation, Global Navigation, and General. Figure 1. Keyboard shortcut modal ## Common Next Experience keyboard shortcuts {#next-experience-keyboard-shortcuts__section_onj_xq4_jzb} The most common key combinations for Microsoft Windows and macOS keyboards are listed in the following table. {#next-experience-keyboard-shortcuts__table_s1g_4hz_st__entry__3} | Action | Windows keyboard shortcut | macOS keyboard shortcut | |-|-|-| | Show the shortcuts for the page that you're viewing in a modal | Control+/ | Command+/ | | Compose an email | Control+Alt+e | Command+Option+e | | Create a new record | Shift+Alt+n | Shift+Option+n | | Favorite or unfavorite the current page | Control+Shift+f | Command+Shift+f | | Impersonate a user | Control+Shift+i | Command+Shift+i | | Open the instance landing page | Control+Alt+z | Command+Option+z | | Open the instance toolbar to change domains | Control+Alt+t | Command+Option+t | | Refresh the list | Shift+Alt+r | Shift+Option+r | | Save the record | Control+s | Command+s | [Table 1. Common Next Experience keyboard shortcuts] {#next-experience-keyboard-shortcuts__table_s1g_4hz_st} ## Next Experience keyboard shortcuts for showing menus {#next-experience-keyboard-shortcuts__section_hrv_zq4_jzb} The keyboard shortcuts for showing menus for Microsoft Windows and macOS are listed in the following table. {#next-experience-keyboard-shortcuts__table_tk1_2d3_jzb__entry__3} | Open this menu | Windows keyboard shortcut | macOS keyboard shortcut | |-|-|-| | All menu | Control+Alt+a | Command+Option+a | | Admin menu | Control+Shift+a | Command+Shift+a | | Favorites menu | Control+Alt+f | Command+Option+f | | Help menu | Control+Shift+/ | Command+Shift+/ | | History menu | Control+Alt+h | Command+Option+h | | Workspaces menu | Control+Alt+w | Command+Option+w | | Notifications menu | Control+Shift+k | Command+Shift+k | | ServiceNow Otto® menu (text entry mode) | Alt+Shift+a | Option+Shift+a | | ServiceNow Otto® menu (voice input mode) Note: Availability of voice input mode in the ServiceNow Otto® menu is controlled by a user preference. For more information, see [Configure Next Experience accessibility preferences](https://www.servicenow.com/docs/GnONgsCa6rJ4Fx6tSEmruA "Set up Next Experience accessibility preferences to achieve a UI that's most accessible to you."). | Alt+Shift+v | Option+Shift+v | | User profile menu | Control+Shift+u | Command+Shift+u | [Table 2. Next Experience keyboard shortcuts for showing menus] {#next-experience-keyboard-shortcuts__table_tk1_2d3_jzb} ## Next Experience keyboard shortcuts for applying focus {#next-experience-keyboard-shortcuts__section_cpy_br4_jzb} The keyboard shortcuts for applying focus for Microsoft Windows and macOS are listed in the following table. {#next-experience-keyboard-shortcuts__table_mjj_3d3_jzb__entry__3} | Apply focus | Windows keyboard shortcut | macOS keyboard shortcut | |-|-|-| | Global search | Control+Alt+g | Command+Option+g | | Main content of a page | Control+Alt+p | Command+Option+p | | Breadcrumb navigation | Control+Shift+c | Command+Shift+c | | Side navigation page | Control+Alt+1 | Command+Option+1 | | Workspace tab | Control+Alt+2 | Command+Option+2 | | Page tab | Control+Alt+3 | Command+Option+3 | | Record tab | Control+Alt+4 | Command+Option+4 | | Contextual sidebar | Shift+Alt+x | Shift+Option+x | | Activity Stream Compose text field | Shift+Alt+c | Shift+Option+c | | First action button | Shift+Alt+t | Shift+Option+t | | First field in the form | Shift+Alt+f | Shift+Option+f | | First tile in the Activity Stream | Control+Alt+x | Command+Option+x | | Move focus forward through major elements of the page | Control+j | Command+j | | Move focus backward through major elements of the page | Control+Shift+j | Command+Shift+j | | Move focus through the headings of the form | Shift+Alt+h | Shift+Option+h | [Table 3. Next Experience keyboard shortcuts for applying focus] {#next-experience-keyboard-shortcuts__table_mjj_3d3_jzb} ## Additional Next Experience keyboard shortcuts {#next-experience-keyboard-shortcuts__section_ugb_dr4_jzb} Additional keyboard shortcuts for Microsoft Windows and macOS are listed in the following table. {#next-experience-keyboard-shortcuts__table_iyx_md3_jzb__entry__3} | Action | Windows keyboard shortcut | macOS keyboard shortcut | |-|-|-| | Open the instance toolbar to change domains | Control+Alt+t | Command+Option+t | | Open the Agent inbox | Shift+Alt+i | Shift+Option+i | | Open the sidebar discussions chat | Shift+Alt+d | Shift+Option+d | | Open the list search | Shift+Alt+s | Shift+Option+s | | Open the list filter | Shift+Alt+b | Shift+Option+b | | Open the OpenFrame window | Shift+Alt+z | Shift+Option+z | | Cycle through the page layouts | Shift+Alt+l | Shift+Option+l | | Expand/collapse the resizable pane | Shift+Alt+p | Shift+Option+p | | Reply to the most recent email correspondence | Shift+Alt+e | Shift+Option+e | [Table 4. Additional Next Experience keyboard shortcuts] {#next-experience-keyboard-shortcuts__table_iyx_md3_jzb}