--- sourceDocument: Australia Enable AI sourceDocumentLink: https://www.servicenow.com/docs/r/australia/intelligent-experiences Release : - australia ft:locale : - en-US ft:publication_title : - Australia Enable AI ft:clusterId : - platai bundleId : - platai workflow : - Platform --- # Overview tab in AI Admin Hub # Overview tab in AI Admin Hub {#ariaid-title1} Release version: Australia Updated October 22, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Overview tab in AI Admin Hub The Overview tab in the AI Admin Hub console offers a centralized view of available AI plugins and skills, showing which are installed and their activation status. This tab helps ServiceNow customers quickly assess AI capabilities that can be activated and used to enhance their workflows. Show full answer Show less ## Key Features * **Plugin Installation:** From the Settings tab under Plugins, customers can review and install AI plugins relevant to their business needs. Each plugin includes AI skills that can be activated. * **Optional ServiceNow Otto Panel:** Customers can enable the ServiceNow Otto panel via the AI Experiences tab for additional AI skill interaction, though skills also appear in the Core UI and Workspaces. * **Skill Activation and Configuration:** Available AI skills are listed on the AI Skills tab. Customers choose and activate skills tailored to their use cases. Some skills require additional configuration such as setting inputs and triggers. Skills can be displayed in-product or through the Otto panel. * **Account and Language Settings:** The Settings tab allows customers to configure language support (if Dynamic Translation is enabled) and view account details, including plugin availability and data sharing status. * **Performance Monitoring:** The Overview page provides metrics and summaries on plugin and skill performance, highlighting any issues that require attention to ensure optimal AI usage. * **Implementation Guidance:** The AI Admin Hub checklist offers step-by-step instructions for implementing ServiceNow Otto and managing AI skills effectively. ## What Customers Can Expect By using the Overview tab and associated AI Admin Hub features, ServiceNow customers can efficiently manage AI plugins and skills, tailor AI capabilities to their business needs, monitor usage and performance, and enhance user interactions through multiple interfaces including the Core UI and ServiceNow Otto panel. This centralized management streamlines AI adoption and operational oversight within their ServiceNow environment. The Overview tab of the AI Admin Hub console provides information about available AI plugins and skills at a glance. Learn what skills are in use and what skills you can activate. ## AI Admin Hub overview tab {#configuring-now-assist__section_zzd_qqv_jyb} Begin your exploration of AI plugins and skills in the Overview tab of AI Admin Hub console. The widgets on this tab provide metrics on how many available plugins are installed and the activation states of skills. The following example shows the AI Admin Hub Overview page. Figure 1. AI Admin Hub Overview page ## AI Admin Hub workflow {#configuring-now-assist__section_a12_qqv_jyb} Take five steps to begin using the AI Admin Hub console. 1. Install plugins. : On the Plugins page of the Settings tab, you can review the available plugins and install the ones that are relevant to your business needs. Each plugin contains AI skills that you can activate. The following image shows the Available for you tab of Plugins. : Figure 2. AI Admin Hub \> Settings \> Plugins \> Available for you 2. (Optional) Turn on the ServiceNow Otto panel. : You can activate the ServiceNow Otto panel from the AI Experiences tab of AI Admin Hub. For more information about the ServiceNow Otto panel, see [ServiceNow Otto panel overview](https://www.servicenow.com/docs/hFjjEWdyC~nGw2yDj4YZWQ "With the ServiceNow Otto panel, you can get assistance from generative AI experiences to solve customer issues faster. Use this conversational interface to summarize a chat, case, or incident, get help, or generate resolution notes so that you can get the context faster."). This step is optional because the skills can also display in-product in the Core UI and in Workspaces. Figure 3. AI Experiences tab with ServiceNow Otto panel 3. Activate skills. : Skills are features that are created for a specific use case in an AI application. Use the AI Skills tab to explore the skills that are available with your installed plugins. The following diagram shows the available AI skills for ITSM in the Technology workflow. Figure 4. Available AI skills in the Technology workflow After deciding which skills best fit your business needs, you can activate them from the console. Some skills require configuration, such as determining the skill inputs and triggers. You can select the skills that you want to configure in the AI Skills tab. The following image shows a step in the guided setup of the skill activation process, with the Chat summarization skill as an example. Skills can be displayed in-product, including the Core UI and Workspaces, or in the ServiceNow Otto panel. You can choose either or both locations. Figure 5. Chat summarization activation in AI Admin Hub 4. Review your AI account settings. : The Settings tab of AI Admin Hub enables you to set up language support (if you have Dynamic Translation enabled on your instance) and review your account details. Get up-to-date information about what plugins are available to you and the status of data sharing on your instance. Figure 6. ServiceNow Otto Admin console account settings 5. Monitor and analyze skill performance. : Use the metrics available on the Overview page to review the summaries, performance information, and issues that need your attention. The following example shows the status of current plugins and active skills. Figure 7. Plugin and Skills status on the AI Admin Hub Overview page The AI Admin Hub console contains the AI Admin Hub checklist with additional instructions for implementing ServiceNow Otto on your instance. Consult this checklist at any time to guide your implementation. Figure 8. AI Admin Hub checklist ## Learn more * [Exploring AI Admin Hub](https://www.servicenow.com/docs/X_Dv7Yi7FaXgpHtzshqKbg "Learn how ServiceNow Otto Admin brings generative AI capabilities to the ServiceNow AI Platform. With ServiceNow Otto Admin, you can improve the productivity and efficiency in your organization, deliver better self-service, recommend actions and provide answers, and empower your users to search more effectively."). * Discover the [ServiceNow Otto panel](https://www.servicenow.com/docs/hFjjEWdyC~nGw2yDj4YZWQ "With the ServiceNow Otto panel, you can get assistance from generative AI experiences to solve customer issues faster. Use this conversational interface to summarize a chat, case, or incident, get help, or generate resolution notes so that you can get the context faster."). * Explore the [Generative AI skills](https://www.servicenow.com/docs/0mRI0ydTpluNDlrcRTcOsQ "ServiceNow AI Platform products contain generative AI skills that are tailored to meet the needs of users in different workflows.") available. * [Activate an AI skill](https://www.servicenow.com/docs/_cxB8oDyWVk~yp8cPa8TMQ "Configure the triggers, settings, and display locations for AI skills to enable generative AI capabilities across the ServiceNow AI Platform."). * [Analyzing generative AI usage](https://www.servicenow.com/docs/bSh7jG_BTnpXmtN0Aac4XA "Use the analytics and monitoring tools in the AI Admin Hub overview page to review the summaries, skill usage information, and issues that need your attention.").