--- sourceDocument: Australia Enable AI sourceDocumentLink: https://www.servicenow.com/docs/r/australia/intelligent-experiences Release : - australia ft:locale : - en-US ft:publication_title : - Australia Enable AI ft:clusterId : - platai bundleId : - platai workflow : - Platform --- # AI Admin Center Overview (Next Experience UI) # AI Admin Center Overview dashboard (Next Experience UI) {#ariaid-title1} Release version: Australia Updated October 5, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of AI Admin Center Overview dashboard (Next Experience UI) The AI Admin Center Overview dashboard provides ServiceNow customers with a comprehensive view to monitor the activation, adoption, and usage of AI assets such as skills, assistants, and AI agents across their organization. It enables tracking of AI asset engagement by department over selected time ranges, with the default set to the last three months. Show full answer Show less Note that the dashboard described here corresponds to the Next Experience UI, which is set for future deprecation in favor of the newer Lux UI. Both interfaces are available in AI Admin Center version 6.1. ## Activation * **Active Skills:** Shows the total count of currently active skills, helping you understand the breadth of your skill library deployment. * **Active Assistants:** Displays the total active assistants to track the scale of assistant configurations in use. * **Active AI Agents:** Reflects the number of active AI agents, providing insight into the scope of agent deployments. * **Active Asset Trends:** Presents trend lines for active skills, assistants, and AI agents over time to identify growth or reduction periods in your AI asset inventory. ## Adoption * **Users Using Skills:** Visualizes the number of users engaging with skills by department, highlighting areas of strong or weak adoption. * **Users Using Assistants:** Displays user engagement with assistants across departments to identify adoption patterns and guide enablement efforts. * **Users Using AI Agents:** Tracks AI agent usage by users per department, helping pinpoint departments with varying adoption levels. * **Users by Asset Type Trends:** Trend line chart comparing user adoption across skills, assistants, and AI agents over time to detect shifts in preferences. ## Usage * **Total Skill Executions:** Shows execution counts of skills grouped by department to reveal high usage areas and execution patterns. * **Total Assistant Executions:** Displays assistant execution volumes by department to compare usage intensity across the organization. * **Total AI Agent Executions:** Tracks AI agent execution frequency per department, indicating areas of high or low engagement. * **Total Executions by Asset Type Trends:** Trend line chart of total executions for skills, assistants, and AI agents over time, useful for monitoring changes in usage dynamics. ## Practical Use for ServiceNow Customers The dashboard empowers administrators to: * Monitor the health and scale of AI asset deployments. * Identify which departments are actively adopting and using AI capabilities. * Spot trends and shifts in user engagement and execution volumes to inform strategic decisions. * Allocate resources and training to departments with lower adoption for improved enablement. By leveraging these insights, ServiceNow customers can optimize their AI asset management and maximize the value derived from AI technologies within their organization. Use the AI Admin Center Overview dashboard to monitor key metrics for AI asset activation, adoption, and usage across your organization. Important: Lux is the new user experience for AI Admin Center. For more information on the Lux experience, see [AI Admin Center user experience (Lux UI)](https://www.servicenow.com/docs/lHQ~QQAqCp2om57kHgokVA#ai-admin-center-lux-user-experience "Use the AI Admin Center experience to set up, monitor, and manage your AI solutions."). The Next Experience AI Admin Center workspace is being prepared for future deprecation and will no longer be supported. For more information on the Next Experience UI, see [AI Admin Center workspace (Next Experience UI)](https://www.servicenow.com/docs/d7aSXEU_I2o5wKQYcOqhqA#now-assist-center-workspace "Use the AI Admin Center workspace to set up, monitor, and manage your AI solutions."). In AI Admin Center version 6.1, the Next Experience and Lux user interfaces are both available. Note: This topic describes the AI Admin Center feature based on the Next Experience UI. If you're using the Lux user experience for AI Admin Center, see the Lux UI version of this topic. ## AI Admin Center Overview dashboard {#now-assist-center-overview-dashboard__section_pts_cqt_y3c} The AI Admin Center Overview dashboard displays a summary of AI asset activation, adoption, and usage across your organization. Use the dashboard to monitor the state of your AI assets and track user engagement across departments. Use the Date filter at the top of the Overview dashboard to set the time range for all metrics on the page. The default time range is Last 3 months. Figure 1. AI Admin Center Overview dashboard ## Activation {#now-assist-center-overview-dashboard__section_ht1_h5k_bjc} The Activation section displays the current number of active AI assets and their trends over the selected time range. Figure 2. Activation section of the AI Admin Center Overview dashboard Active skills : This area of the dashboard displays the total number of skills that are currently active in your instance. Use this count to understand the scale of your deployed skill library. Active assistants : This area of the dashboard displays the total number of assistants that are currently active in your instance. Use this count to track the scale of your deployed assistant configurations. Active AI agents : This area of the dashboard displays the total number of AI agents that are currently active in your instance. Use this count to understand the scope of your active AI agent deployments. Active asset trends : This area of the dashboard displays a trend line chart showing the count of active skills, assistants, and AI agents over the selected time range. Use the trend lines to monitor how your active asset inventory has changed over time and identify periods of growth or reduction across asset types. ## Adoption {#now-assist-center-overview-dashboard__section_h3t_n5k_bjc} The Adoption section shows how users across departments are engaging with AI assets over the selected time range. Figure 3. Adoption section of the AI Admin Center Overview dashboard Number of users using skills : This area of the dashboard displays the number of users who used skills in the selected time range, grouped by department. Use this visualization to identify which departments have the highest skill adoption and which may benefit from further enablement. Number of users using assistants : This area of the dashboard displays the number of users who used assistants in the selected time range, grouped by department. Use this visualization to compare assistant adoption levels across departments and identify engagement patterns. Number of users using AI agents : This area of the dashboard displays the number of users who used AI agents in the selected time range, grouped by department. Use this visualization to track AI agent adoption across your organization and identify departments with strong or limited engagement. Users by asset type : This area of the dashboard displays a trend line chart showing the number of users per asset type (skills, assistants, and AI agents) over the selected time range. Use the trend lines to compare adoption levels across asset types and identify shifts in user preferences over time. ## Usage {#now-assist-center-overview-dashboard__section_uzs_q5k_bjc} The Usage section displays the total number of executions for each AI asset type, grouped by department and asset type, over the selected time range. Figure 4. Usage section of the AI Admin Center Overview dashboard Total number of skill executions : This area of the dashboard displays the total number of times skills were executed in the selected time range, grouped by department. Use this visualization to understand which departments are driving the most skill usage and identify high-volume execution patterns. Total assistant executions : This area of the dashboard displays the total number of assistant executions in the selected time range, grouped by department. Use this visualization to identify departments with the highest assistant usage and compare execution volumes across your organization. Total AI agent executions : This area of the dashboard displays the total number of AI agent executions in the selected time range, grouped by department. Use this visualization to track AI agent usage patterns across departments and identify areas of high or low engagement. Total executions by asset type : This area of the dashboard displays a trend line chart showing the total executions for skills, assistants, and AI agents over the selected time range. Use the trend lines to compare usage volumes across asset types and monitor changes in execution patterns over time.