--- sourceDocument: Brazil Enable AI sourceDocumentLink: https://www.servicenow.com/docs/r/intelligent-experiences Release : - brazil ft:locale : - en-US ft:publication_title : - Brazil Enable AI ft:clusterId : - platai bundleId : - platai workflow : - Platform --- # AI Admin Center Overview # AI Admin Center Overview dashboard {#ariaid-title1} Release version: Brazil Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of AI Admin Center Overview dashboard The AI Admin Center Overview dashboard provides ServiceNow customers with a consolidated view to monitor activation, adoption, and usage metrics of AI assets across their organization. It enables administrators to track how AI capabilities like skills, assistants, and AI agents are deployed and engaged with by users in various departments, all within a configurable time range (defaulting to the last 3 months). Show full answer Show less ## Activation This section displays real-time counts and trends of active AI assets in your ServiceNow instance, including: * **Active Skills:** Total skills currently active, helping gauge the breadth of your skill library. * **Active Assistants:** Number of active assistant configurations, showing deployment scale. * **Active AI Agents:** Count of AI agents in use, reflecting your AI agent footprint. * **Active Asset Trends:** Trend line chart tracking changes in active skills, assistants, and AI agents over the selected period, useful for identifying growth or reductions. ## Adoption This section helps you understand user engagement with AI assets across departments by showing: * **Users Using Skills:** Number of users interacting with skills, grouped by department, highlighting adoption hotspots and areas for enablement. * **Users Using Assistants:** Departmental counts of users leveraging assistants, allowing comparison of assistant adoption. * **Users Using AI Agents:** User numbers per department engaging with AI agents, helping identify strong or limited adoption zones. * **Users by Asset Type Trends:** Trend lines showing user counts over time per asset type, enabling analysis of shifts in user preferences. ## Usage This section focuses on execution volumes of AI assets by department and asset type, providing insights such as: * **Total Skill Executions:** Frequency of skill usage per department, identifying high-usage areas and patterns. * **Total Assistant Executions:** Number of assistant interactions per department, useful for usage comparisons. * **Total AI Agent Executions:** Execution counts of AI agents across departments to pinpoint engagement levels. * **Total Executions by Asset Type Trends:** Trend chart showing execution volumes over time by asset type, helping monitor changes in usage patterns. Overall, the AI Admin Center Overview dashboard equips ServiceNow customers with actionable insights to effectively manage AI asset deployment and drive adoption and usage across their enterprise. Use the AI Admin Center Overview dashboard to monitor key metrics for AI asset activation, adoption, and usage across your organization. ## AI Admin Center Overview dashboard {#now-assist-center-overview-dashboard__section_pts_cqt_y3c} The AI Admin Center Overview dashboard displays a summary of AI asset activation, adoption, and usage across your organization. Use the dashboard to monitor the state of your AI assets and track user engagement across departments. Use the Date filter at the top of the Overview dashboard to set the time range for all metrics on the page. The default time range is Last 3 months. Figure 1. AI Admin Center Overview dashboard ## Activation {#now-assist-center-overview-dashboard__section_ht1_h5k_bjc} The Activation section displays the current number of active AI assets and their trends over the selected time range. Figure 2. Activation section of the AI Admin Center Overview dashboard Active skills : This area of the dashboard displays the total number of skills that are currently active in your instance. Use this count to understand the scale of your deployed skill library. Active assistants : This area of the dashboard displays the total number of assistants that are currently active in your instance. Use this count to track the scale of your deployed assistant configurations. Active AI agents : This area of the dashboard displays the total number of AI agents that are currently active in your instance. Use this count to understand the scope of your active AI agent deployments. Active asset trends : This area of the dashboard displays a trend line chart showing the count of active skills, assistants, and AI agents over the selected time range. Use the trend lines to monitor how your active asset inventory has changed over time and identify periods of growth or reduction across asset types. ## Adoption {#now-assist-center-overview-dashboard__section_h3t_n5k_bjc} The Adoption section shows how users across departments are engaging with AI assets over the selected time range. Figure 3. Adoption section of the AI Admin Center Overview dashboard Number of users using skills : This area of the dashboard displays the number of users who used skills in the selected time range, grouped by department. Use this visualization to identify which departments have the highest skill adoption and which may benefit from further enablement. Number of users using assistants : This area of the dashboard displays the number of users who used assistants in the selected time range, grouped by department. Use this visualization to compare assistant adoption levels across departments and identify engagement patterns. Number of users using AI agents : This area of the dashboard displays the number of users who used AI agents in the selected time range, grouped by department. Use this visualization to track AI agent adoption across your organization and identify departments with strong or limited engagement. Users by asset type : This area of the dashboard displays a trend line chart showing the number of users per asset type (skills, assistants, and AI agents) over the selected time range. Use the trend lines to compare adoption levels across asset types and identify shifts in user preferences over time. ## Usage {#now-assist-center-overview-dashboard__section_uzs_q5k_bjc} The Usage section displays the total number of executions for each AI asset type, grouped by department and asset type, over the selected time range. Figure 4. Usage section of the AI Admin Center Overview dashboard Total number of skill executions : This area of the dashboard displays the total number of times skills were executed in the selected time range, grouped by department. Use this visualization to understand which departments are driving the most skill usage and identify high-volume execution patterns. Total assistant executions : This area of the dashboard displays the total number of assistant executions in the selected time range, grouped by department. Use this visualization to identify departments with the highest assistant usage and compare execution volumes across your organization. Total AI agent executions : This area of the dashboard displays the total number of AI agent executions in the selected time range, grouped by department. Use this visualization to track AI agent usage patterns across departments and identify areas of high or low engagement. Total executions by asset type : This area of the dashboard displays a trend line chart showing the total executions for skills, assistants, and AI agents over the selected time range. Use the trend lines to compare usage volumes across asset types and monitor changes in execution patterns over time.