AI Admin Center Overview

Australia Enable AI

Release

australia

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en-US

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Australia Enable AI

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platai

bundleId

platai

workflow

Platform

AI Admin Center Overview dashboard

Release version: Australia

Updated July 30, 2026

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Summary of AI Admin Center Overview dashboard

The AI Admin Center Overview dashboard in ServiceNow provides a centralized view to monitor the activation, adoption, and usage of AI assets within your organization. It enables administrators to track key metrics related to AI skills, assistants, and agents, helping to manage and optimize AI deployments effectively.

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Users can apply a Date filter to set the time range for all displayed metrics, with a default range of the last 3 months.

Key Features

Activation Section: Displays the current count and trends of active AI assets:
- Active skills: Total active skills deployed, indicating the scale of your skill library.
- Active assistants: Total active assistants, showing the extent of assistant configurations.
- Active AI agents: Total active AI agents, reflecting the scope of AI agent deployments.
- Active asset trends: Trend line chart tracking changes in active assets over time, useful for identifying growth or reduction periods.
Adoption Section: Shows user engagement with AI assets across departments:
- Number of users using skills: User counts by department, highlighting skill adoption levels and departments needing more enablement.
- Number of users using assistants: Departmental user counts for assistants to compare engagement patterns.
- Number of users using AI agents: Adoption tracking of AI agents by department to identify strong or limited engagement areas.
- Users by asset type: Trend lines comparing user adoption across skills, assistants, and agents over time, revealing shifts in preferences.
Usage Section: Displays execution volumes of AI assets grouped by department and asset type:
- Total number of skill executions: Shows which departments drive the most skill usage and highlights high execution volumes.
- Total assistant executions: Identifies departments with the highest assistant usage and compares execution across the organization.
- Total AI agent executions: Tracks agent usage patterns and pinpoints areas of high or low engagement.
- Total executions by asset type: Trend line chart comparing execution volumes for skills, assistants, and agents over time to monitor changes in usage patterns.

Key Outcomes

Gain comprehensive visibility into the activation status and trends of your AI assets.
Understand user adoption levels across departments to target enablement efforts effectively.
Monitor usage patterns to optimize AI asset deployment and improve organizational engagement.
Use trend analyses to identify growth opportunities or areas needing attention within your AI ecosystem.

Use the AI Admin Center Overview dashboard to monitor key metrics for AI asset activation, adoption, and usage across your organization.

AI Admin Center Overview dashboard

The AI Admin Center Overview dashboard displays a summary of AI asset activation, adoption, and usage across your organization. Use the dashboard to monitor the state of your AI assets and track user engagement across departments.

Use the Date filter at the top of the Overview dashboard to set the time range for all metrics on the page. The default time range is Last 3 months.

Activation

The Activation section displays the current number of active AI assets and their trends over the selected time range.

Active skills: This area of the dashboard displays the total number of skills that are currently active in your instance. Use this count to understand the scale of your deployed skill library.
Active assistants: This area of the dashboard displays the total number of assistants that are currently active in your instance. Use this count to track the scale of your deployed assistant configurations.
Active AI agents: This area of the dashboard displays the total number of AI agents that are currently active in your instance. Use this count to understand the scope of your active AI agent deployments.
Active asset trends: This area of the dashboard displays a trend line chart showing the count of active skills, assistants, and AI agents over the selected time range. Use the trend lines to monitor how your active asset inventory has changed over time and identify periods of growth or reduction across asset types.

Adoption

The Adoption section shows how users across departments are engaging with AI assets over the selected time range.

Number of users using skills: This area of the dashboard displays the number of users who used skills in the selected time range, grouped by department. Use this visualization to identify which departments have the highest skill adoption and which may benefit from further enablement.
Number of users using assistants: This area of the dashboard displays the number of users who used assistants in the selected time range, grouped by department. Use this visualization to compare assistant adoption levels across departments and identify engagement patterns.
Number of users using AI agents: This area of the dashboard displays the number of users who used AI agents in the selected time range, grouped by department. Use this visualization to track AI agent adoption across your organization and identify departments with strong or limited engagement.
Users by asset type: This area of the dashboard displays a trend line chart showing the number of users per asset type (skills, assistants, and AI agents) over the selected time range. Use the trend lines to compare adoption levels across asset types and identify shifts in user preferences over time.

Usage

The Usage section displays the total number of executions for each AI asset type, grouped by department and asset type, over the selected time range.

Total number of skill executions: This area of the dashboard displays the total number of times skills were executed in the selected time range, grouped by department. Use this visualization to understand which departments are driving the most skill usage and identify high-volume execution patterns.
Total assistant executions: This area of the dashboard displays the total number of assistant executions in the selected time range, grouped by department. Use this visualization to identify departments with the highest assistant usage and compare execution volumes across your organization.
Total AI agent executions: This area of the dashboard displays the total number of AI agent executions in the selected time range, grouped by department. Use this visualization to track AI agent usage patterns across departments and identify areas of high or low engagement.
Total executions by asset type: This area of the dashboard displays a trend line chart showing the total executions for skills, assistants, and AI agents over the selected time range. Use the trend lines to compare usage volumes across asset types and monitor changes in execution patterns over time.