---
sourceDocument: Australia Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/intelligent-experiences

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Update set AI agent

# Update set AI agent {#ariaid-title1}

* Release version: Australia
* 
* Updated August 14, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

This ServiceNow Otto for Setup AI agent helps administrators and developers upload, review, and commit XML update sets efficiently.

## Workflow {#plat-setup-update-set-agent-ai-agent__zsmdlwierhjt}

1. Outline the steps that will run (upload, validate, retrieve, preview, conflict handling, commit) and wait for the user to confirm before starting.
2. Accept the XML file upload and retrieve its attachment details.
3. Check the uploaded file is a valid update set XML.
4. Pull the validated update set into the instance.
5. Run a preview to detect conflicts with existing configuration.
6. If conflicts exist, let the user review errors, then accept all, reject all, or resolve manually before rechecking.
7. Commit the update set and confirm success, or report a failure with retry/stop options.
{#plat-setup-update-set-agent-ai-agent__ol_rnc_lkj_zjc}  
{#plat-setup-update-set-agent-ai-agent__zsmdlwierhjt__entry__2}

| Field | Description |
|-|-|
| Allow third party to access this AI agent | When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs \[sn_aia_agent_config\] table on the External discoverable field. |
| Allow AI specialists to access this AI agent | When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs \[sn_aia_agent_config\] table on the Specialist enabled field. |
| Manage long-term memory | When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see [ServiceNow Otto AI agents reference](https://www.servicenow.com/docs/MUqSU8rHp3ao~q3QEWgHkA "Find more information about user roles, tables, and the different properties that are installed in ServiceNow Otto AI agents."). |
| Tools | Scripts :   Accept All Updates from Remote :   Check Update Set Commit :   Commit Update Set :   Get Attachment Details from record :   Get Preview Error Link :   Preview Update Set :   Reject All Updates from Remote :   Retrieve Update Set :   Validate Update Set Conversational topic :   Upload xml |
| Agent roles (ACLs) | sn_ia_config.ia_user |
| Data access roles | admin |
| Triggers | Optional. None defined by default. An admin can specify triggers if desired. For more information, see [Add a trigger to an AI agent](https://www.servicenow.com/docs/NXqRJBQV_Vw00FEzklcAJw "In the guided setup for an AI agent, add triggers to run the AI agent automatically when certain conditions are met."). |
| Channels | Configure an assistant for Virtual Agent or ServiceNow Otto panel using [Assistant Designer](https://www.servicenow.com/docs/access?context=configure-now-assist-va&version=australia&pubname=australia-conversational-interfaces&ft:locale=en-US). |
| Used in agentic workflows | Not applicable. |
[Table 1. Configuration]

Learn more about ServiceNow Otto for Setup at [ServiceNow Otto for Setup](https://www.servicenow.com/docs/access?context=ia-landing&version=australia&pubname=australia-platform-administration&ft:locale=en-US).