--- sourceDocument: Brazil Enable AI sourceDocumentLink: https://www.servicenow.com/docs/r/intelligent-experiences Release : - brazil ft:locale : - en-US ft:publication_title : - Brazil Enable AI ft:clusterId : - platai bundleId : - platai workflow : - Platform --- # AI Admin Center Business Value # AI Admin Center Business Value dashboard {#ariaid-title1} Release version: Brazil Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of AI Admin Center Business Value dashboard The AI Admin Center Business Value dashboard provides ServiceNow customers with a comprehensive view of the business value generated by AI assets within their organization. It consolidates key metrics such as total executions, time saved, and cost saved across various AI components including skills, AI agents, and agentic workflows. This dashboard enables organizations to quantify productivity improvements and financial savings derived from their AI implementations. Show full answer Show less ## Key Features * **Date Filter:** Allows setting a time range to analyze all metrics consistently across the dashboard. * **Total Executions:** Displays the total number of AI asset executions within the selected period, indicating usage scale. * **Total Time Saved:** Shows cumulative time saved by AI asset executions, helping measure productivity impact. * **Total Cost Saved:** Reflects financial savings resulting from AI deployments, based on time saved and hourly rates. * **Time Saved Section:** Presents monthly trend line charts and bar charts breaking down time saved by skill, AI agent, and agentic workflow, facilitating identification of high-impact assets. * **Cost Saved Section:** Includes monthly trend lines and bar charts detailing cost savings by asset type, enabling financial impact tracking and comparison. * **Executions Section:** Features trend line charts and bar charts showing execution volumes over time and by individual AI assets, supporting usage pattern analysis. * **Business Value Configuration Table:** Lists all configured AI assets with key details such as asset type, status, execution count, average time saved per execution, average hourly rate, total time saved, and total cost saved. This table allows reviewing and managing business value calculations. * **Configuration Management:** Users can add or update value configurations, defining metrics like average time saved per execution and average hourly rate for each AI asset to ensure accurate business value calculations. ## Practical Benefits With this dashboard, ServiceNow customers can: * Monitor and analyze the operational scale and effectiveness of AI assets across their environment. * Quantify productivity gains and financial benefits from AI usage to justify investments and optimize deployments. * Identify which skills, AI agents, or agentic workflows deliver the greatest impact in terms of time and cost savings. * Track trends over time to understand adoption patterns and periods of higher or lower AI-driven value. * Manage and refine business value configurations to ensure accurate reporting and alignment with organizational cost models. This enables informed decision-making on AI strategy, resource allocation, and continuous improvement of AI capabilities within the ServiceNow platform. Use the AI Admin Center Business Value dashboard to monitor the business value generated by AI assets across your organization, including total executions, time saved, and cost saved. ## AI Admin Center Business Value dashboard {#now-assist-center-business-value-dashboard__section_bv_overview} The AI Admin Center Business Value dashboard displays a consolidated view of the business value generated by AI assets across your organization. Use the dashboard to monitor total executions, time saved, and cost saved across skills, AI agents, and agentic workflows. Use the Date filter at the top of the Business Value dashboard to set the time range for all metrics on the page. Figure 1. AI Admin Center Business Value dashboard Total executions : This area of the dashboard displays the total number of times AI assets were executed in the selected time range. Use this count to understand the overall scale of AI asset usage across your organization. Total time saved : This area of the dashboard displays the total amount of time saved by AI asset executions in the selected time range. Use this metric to quantify the productivity impact of your AI asset deployments. Total cost saved : This area of the dashboard displays the total cost savings generated by AI asset executions in the selected time range. Use this metric to assess the financial value delivered by your AI assets. ## Time saved {#now-assist-center-business-value-dashboard__section_bv_time_saved} The Time saved section displays the total time saved by AI asset executions, broken down by asset type and shown as a monthly trend over the selected time range. Figure 2. Time saved section of the AI Admin Center Business Value dashboard Time saved - Monthly trend : This area of the dashboard displays a trend line chart showing the total time saved by skills, AI agents, and agentic workflows each month over the selected time range. Use the trend lines to monitor changes in time saved across asset types and identify periods of higher or lower productivity impact. Time saved by skill (Hrs) : This area of the dashboard displays a bar chart showing the total time saved by each skill in the selected time range. Use this visualization to identify which skills are delivering the greatest time savings in your organization. Time saved by AI Agent (Hrs) : This area of the dashboard displays a bar chart showing the total time saved by each AI agent in the selected time range. Use this visualization to compare time savings across AI agents and identify your highest-impact deployments. Time saved by Agentic Workflow (Hrs) : This area of the dashboard displays a bar chart showing the total time saved by each agentic workflow in the selected time range. Use this visualization to evaluate the time savings delivered by your agentic workflow configurations. ## Cost saved {#now-assist-center-business-value-dashboard__section_bv_cost_saved} The Cost saved section displays the total cost savings generated by AI asset executions, broken down by asset type and shown as a monthly trend over the selected time range. Figure 3. Cost saved section of the AI Admin Center Business Value dashboard Cost saved - Monthly trend : This area of the dashboard displays a trend line chart showing the total cost saved by skills, AI agents, and agentic workflows each month over the selected time range. Use the trend lines to track changes in cost savings over time and identify periods of higher or lower financial impact. Cost saved by skill : This area of the dashboard displays a bar chart showing the total cost saved by each skill in the selected time range. Use this visualization to identify which skills are generating the greatest cost savings across your organization. Cost saved by AI Agent : This area of the dashboard displays a bar chart showing the total cost saved by each AI agent in the selected time range. Use this visualization to compare cost savings across AI agents and identify your highest-value deployments. Cost saved by Agentic Workflow : This area of the dashboard displays a bar chart showing the total cost saved by each agentic workflow in the selected time range. Use this visualization to evaluate the financial value delivered by your agentic workflow configurations. ## Executions {#now-assist-center-business-value-dashboard__section_bv_executions} The Executions section displays the total number of executions for each AI asset type, shown as a monthly trend and broken down by individual asset over the selected time range. Figure 4. Executions section of the AI Admin Center Business Value dashboard Executions - Monthly trend : This area of the dashboard displays a trend line chart showing the total number of executions for skills, AI agents, and agentic workflows each month over the selected time range. Use the trend lines to monitor changes in execution volume across asset types over time. Executions by skill : This area of the dashboard displays a bar chart showing the total number of executions for each skill in the selected time range. Use this visualization to identify which skills are used most frequently and understand usage patterns across your skill library. Executions by AI Agent : This area of the dashboard displays a bar chart showing the total number of executions for each AI agent in the selected time range. Use this visualization to compare execution volumes across AI agents and identify your most actively used deployments. Executions by Agentic Workflow : This area of the dashboard displays a bar chart showing the total number of executions for each agentic workflow in the selected time range. Use this visualization to track which agentic workflows are running most frequently and evaluate engagement patterns. ## Business value configuration {#now-assist-center-business-value-dashboard__section_bv_configuration} The Business value configuration table lists all configured AI assets and the values used to calculate business value metrics. Use this table to review and manage the configuration for each asset. Figure 5. Business value configuration table in the AI Admin Center Business Value dashboard Asset type : The category of the AI asset, such as AI Agent, Skill, or Agentic Workflow. Asset name : The name of the individual AI asset as configured in your instance. Status : The current status of the AI asset, such as Active or Inactive. Execution count : The total number of times the AI asset has been executed. Average time saved (min) : The average amount of time, in minutes, saved per execution of the AI asset. This value is used to calculate the total time saved metric. Average hourly rate : The average hourly rate used to calculate the cost saved by the AI asset. This value represents the estimated cost of the time saved per execution. Total time saved (hrs) : The total amount of time saved by all executions of the AI asset, calculated from the execution count and average time saved values. Total cost saved : The total cost saved by all executions of the AI asset, calculated from the total time saved and average hourly rate values. * **[Add a value configuration in the AI Admin Center Business Value dashboard](https://www.servicenow.com/docs/4ncB~u~HEnZOnNAJxeQgJA)** Add a value configuration to define the business value metrics calculated for an AI asset, including average time saved per execution and average hourly rate.