--- sourceDocument: Australia Enable AI sourceDocumentLink: https://www.servicenow.com/docs/r/australia/intelligent-experiences Release : - australia ft:locale : - en-US ft:publication_title : - Australia Enable AI ft:clusterId : - platai bundleId : - platai workflow : - Platform --- # AI Admin Center Business Value (Next Experience UI) # AI Admin Center Business Value dashboard (Next Experience UI) {#ariaid-title1} Release version: Australia Updated October 5, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 6 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of AI Admin Center Business Value dashboard (Next Experience UI) The AI Admin Center Business Value dashboard provides ServiceNow customers with a consolidated view of the business value generated by AI assets deployed across their organization. This dashboard enables monitoring of total executions, time saved, and cost saved for AI skills, AI agents, and agentic workflows over configurable time periods. Show full answer Show less This feature is currently available in both the Next Experience UI and the newer Lux UI, but the Next Experience UI is being prepared for deprecation. The dashboard described here is based on the Next Experience UI. ## Key Features * **Total Executions:** Displays the total number of times AI assets were executed during the selected date range to understand overall AI usage scale. * **Total Time Saved:** Shows the cumulative time saved by AI asset executions, helping quantify the productivity impact of AI deployments. * **Total Cost Saved:** Calculates financial savings generated by AI assets based on time saved and average hourly rate, assisting in evaluating return on investment. * **Time Saved Section:** Provides monthly trend line charts and bar charts breaking down time saved by asset type (skills, AI agents, agentic workflows) and by individual assets, enabling identification of highest-impact AI components. * **Cost Saved Section:** Offers monthly trend line charts and bar charts that display cost savings by asset type and individual AI assets, helping track financial value over time. * **Executions Section:** Presents execution volume trends and breakdowns by asset type and individual assets to monitor usage patterns and active deployments. * **Business Value Configuration Table:** Lists all configured AI assets along with key parameters such as status, execution count, average time saved per execution, average hourly rate, and calculated total time and cost saved. This table allows customers to review and manage business value settings for each AI asset. * **Value Configuration Management:** Enables customers to add or adjust configurations to define how business value metrics are calculated for AI assets, including setting average time saved per execution and average hourly rate. ## Key Outcomes * Gain actionable insights into the productivity and financial impact of AI assets deployed across the organization. * Identify which AI skills, agents, or workflows contribute most significantly to time and cost savings. * Track changes in AI asset usage, time saved, and cost saved over time to inform AI governance and optimization strategies. * Manage and customize business value configurations to ensure metrics accurately reflect organizational impact. * Use detailed execution and savings data to support decision-making around AI investments and operational improvements. Use the AI Admin Center Business Value dashboard to monitor the business value generated by AI assets across your organization, including total executions, time saved, and cost saved. Important: Lux is the new user experience for AI Admin Center. For more information on the Lux experience, see [AI Admin Center user experience (Lux UI)](https://www.servicenow.com/docs/lHQ~QQAqCp2om57kHgokVA#ai-admin-center-lux-user-experience "Use the AI Admin Center experience to set up, monitor, and manage your AI solutions."). The Next Experience AI Admin Center workspace is being prepared for future deprecation and will no longer be supported. For more information on the Next Experience UI, see [AI Admin Center workspace (Next Experience UI)](https://www.servicenow.com/docs/d7aSXEU_I2o5wKQYcOqhqA#now-assist-center-workspace "Use the AI Admin Center workspace to set up, monitor, and manage your AI solutions."). In AI Admin Center version 6.1, the Next Experience and Lux user interfaces are both available. Note: This topic describes the AI Admin Center feature based on the Next Experience UI. If you're using the Lux user experience for AI Admin Center, see the Lux UI version of this topic. ## AI Admin Center Business Value dashboard {#now-assist-center-business-value-dashboard__section_bv_overview} The AI Admin Center Business Value dashboard displays a consolidated view of the business value generated by AI assets across your organization. Use the dashboard to monitor total executions, time saved, and cost saved across skills, AI agents, and agentic workflows. Use the Date filter at the top of the Business Value dashboard to set the time range for all metrics on the page. Figure 1. AI Admin Center Business Value dashboard Total executions : This area of the dashboard displays the total number of times AI assets were executed in the selected time range. Use this count to understand the overall scale of AI asset usage across your organization. Total time saved : This area of the dashboard displays the total amount of time saved by AI asset executions in the selected time range. Use this metric to quantify the productivity impact of your AI asset deployments. Total cost saved : This area of the dashboard displays the total cost savings generated by AI asset executions in the selected time range. Use this metric to assess the financial value delivered by your AI assets. ## Time saved {#now-assist-center-business-value-dashboard__section_bv_time_saved} The Time saved section displays the total time saved by AI asset executions, broken down by asset type and shown as a monthly trend over the selected time range. Figure 2. Time saved section of the AI Admin Center Business Value dashboard Time saved - Monthly trend : This area of the dashboard displays a trend line chart showing the total time saved by skills, AI agents, and agentic workflows each month over the selected time range. Use the trend lines to monitor changes in time saved across asset types and identify periods of higher or lower productivity impact. Time saved by skill (Hrs) : This area of the dashboard displays a bar chart showing the total time saved by each skill in the selected time range. Use this visualization to identify which skills are delivering the greatest time savings in your organization. Time saved by AI Agent (Hrs) : This area of the dashboard displays a bar chart showing the total time saved by each AI agent in the selected time range. Use this visualization to compare time savings across AI agents and identify your highest-impact deployments. Time saved by Agentic Workflow (Hrs) : This area of the dashboard displays a bar chart showing the total time saved by each agentic workflow in the selected time range. Use this visualization to evaluate the time savings delivered by your agentic workflow configurations. ## Cost saved {#now-assist-center-business-value-dashboard__section_bv_cost_saved} The Cost saved section displays the total cost savings generated by AI asset executions, broken down by asset type and shown as a monthly trend over the selected time range. Figure 3. Cost saved section of the AI Admin Center Business Value dashboard Cost saved - Monthly trend : This area of the dashboard displays a trend line chart showing the total cost saved by skills, AI agents, and agentic workflows each month over the selected time range. Use the trend lines to track changes in cost savings over time and identify periods of higher or lower financial impact. Cost saved by skill : This area of the dashboard displays a bar chart showing the total cost saved by each skill in the selected time range. Use this visualization to identify which skills are generating the greatest cost savings across your organization. Cost saved by AI Agent : This area of the dashboard displays a bar chart showing the total cost saved by each AI agent in the selected time range. Use this visualization to compare cost savings across AI agents and identify your highest-value deployments. Cost saved by Agentic Workflow : This area of the dashboard displays a bar chart showing the total cost saved by each agentic workflow in the selected time range. Use this visualization to evaluate the financial value delivered by your agentic workflow configurations. ## Executions {#now-assist-center-business-value-dashboard__section_bv_executions} The Executions section displays the total number of executions for each AI asset type, shown as a monthly trend and broken down by individual asset over the selected time range. Figure 4. Executions section of the AI Admin Center Business Value dashboard Executions - Monthly trend : This area of the dashboard displays a trend line chart showing the total number of executions for skills, AI agents, and agentic workflows each month over the selected time range. Use the trend lines to monitor changes in execution volume across asset types over time. Executions by skill : This area of the dashboard displays a bar chart showing the total number of executions for each skill in the selected time range. Use this visualization to identify which skills are used most frequently and understand usage patterns across your skill library. Executions by AI Agent : This area of the dashboard displays a bar chart showing the total number of executions for each AI agent in the selected time range. Use this visualization to compare execution volumes across AI agents and identify your most actively used deployments. Executions by Agentic Workflow : This area of the dashboard displays a bar chart showing the total number of executions for each agentic workflow in the selected time range. Use this visualization to track which agentic workflows are running most frequently and evaluate engagement patterns. ## Business value configuration {#now-assist-center-business-value-dashboard__section_bv_configuration} The Business value configuration table lists all configured AI assets and the values used to calculate business value metrics. Use this table to review and manage the configuration for each asset. Figure 5. Business value configuration table in the AI Admin Center Business Value dashboard Asset type : The category of the AI asset, such as AI Agent, Skill, or Agentic Workflow. Asset name : The name of the individual AI asset as configured in your instance. Status : The current status of the AI asset, such as Active or Inactive. Execution count : The total number of times the AI asset has been executed. Average time saved (min) : The average amount of time, in minutes, saved per execution of the AI asset. This value is used to calculate the total time saved metric. Average hourly rate : The average hourly rate used to calculate the cost saved by the AI asset. This value represents the estimated cost of the time saved per execution. Total time saved (hrs) : The total amount of time saved by all executions of the AI asset, calculated from the execution count and average time saved values. Total cost saved : The total cost saved by all executions of the AI asset, calculated from the total time saved and average hourly rate values. * **[Add a value configuration in the AI Admin Center Business Value dashboard (Next Experience UI)](https://www.servicenow.com/docs/3ZvsZoDrpfb5aCNHMCsaPA)** Add a value configuration to define the business value metrics calculated for an AI asset, including average time saved per execution and average hourly rate.