---
sourceDocument: Australia Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/intelligent-experiences

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# AI Analytics Q and A agent

# AI Analytics Q and A agent {#ariaid-title1}

Release version: Australia  
Updated July 30, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use the AI Analytics Q and A agent to get answers about AI analytics metrics, dashboard widgets, and calculations by asking questions in the ServiceNow Otto® panel.

## AI Analytics Q and A agent overview {#now-assist-center-ask-analytics-agent__section_ai_analytics_qna_overview}

The AI Analytics Q and A agent answers natural-language questions about AI analytics in AI Admin Center. When you ask an analytics-related question in the ServiceNow Otto panel or in ServiceNow Otto for Virtual Agent, the AI Analytics Q and A Workflow is triggered first. This LLM-controlled agentic workflow has a single step that calls the AI Analytics Q and A agent to generate a response.{#now-assist-center-ask-analytics-agent__now-assist-center-ask-analytics-agent-overview-p-1}  
Note:  
The AI Analytics Q and A agent is not listed in AI Admin Hub under AI skills. It is built into the ServiceNow Otto conversational experience and is not available for separate configuration. The agent does not consume any assists from your entitlements.

The AI Analytics Q and A agent may work with other AI agents to accomplish tasks. For more information on AI agents, see [AI Agent Studio (legacy)](https://www.servicenow.com/docs/RshCtgpefnbPO35oJg8USg "The ServiceNow AI agents are entities that mimic human-like intelligence by using large language models (LLMs). AI agents can perform tasks that range from simple automated responses to complex problem solving. By using AI agents, you can reduce the workloads of your live agents and help increase their productivity.").{#now-assist-center-ask-analytics-agent__now-assist-center-ask-analytics-agent-overview-p-2}

Responses from the AI Analytics Q and A agent are generated using AI and may be inaccurate or incomplete. Review a response before you act on it.{#now-assist-center-ask-analytics-agent__now-assist-center-ask-analytics-agent-overview-p-3}

## Agent uses {#now-assist-center-ask-analytics-agent__section_ai_analytics_qna_uses}

Use the AI Analytics Q and A agent to ask about topics such as:{#now-assist-center-ask-analytics-agent__now-assist-center-ask-analytics-agent-uses-p-1}

* KPI definitions in AI analytics dashboards, such as CSAT, deflection rate, and so on.
* How a dashboard widget or metric is calculated
* Data flows and processing context for AI analytics
* Deflection log states and common deflection scenarios
* Changes to AI analytics dashboards between releases, such as updated or removed indicators and new dashboards
{#now-assist-center-ask-analytics-agent__ul_ai_analytics_qna_uses}

## Access requirements {#now-assist-center-ask-analytics-agent__section_ai_analytics_qna_access}

Role required: sn_na_analytics.viewer{#now-assist-center-ask-analytics-agent__now-assist-center-ask-analytics-agent-access-p-1}

## How it works {#now-assist-center-ask-analytics-agent__section_ai_analytics_qna_how}

1. Ask a question about AI analytics dashboards using the panel or in ServiceNow Otto for Virtual Agent, for example, what a metric means or how a KPI is calculated.
2. The AI Analytics Q and A Workflow is triggered. This LLM-controlled agentic workflow evaluates your question and calls the AI Analytics Q and A agent.
3. The AI Analytics Q and A agent searches AI analytics content and displays a response.
4. Review the response. Ask follow-up questions to get more detail.
{#now-assist-center-ask-analytics-agent__ol_ai_analytics_qna_how}