---
sourceDocument: Australia Enable AI
sourceDocumentLink: https://www.servicenow.com/docs/r/intelligent-experiences

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Activate an AI skill

# Activate an AI skill {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
Configure the triggers, settings, and display locations for AI skills to enable generative AI capabilities across the ServiceNow AI Platform.

## Before you begin

Role required: sn_generative_ai.nsa_admin

## About this task

Activate the skills that are most relevant to your use cases
and business needs. For a full list of available skills, see [Now Assist skills](https://www.servicenow.com/docs/0mRI0ydTpluNDlrcRTcOsQ "ServiceNow AI Platform products contain generative AI skills that are tailored to meet the needs of users in different workflows."). After the skills have been activated, they're accessible across the ServiceNow AI Platform based on the availability and display settings you choose.

## Procedure

1. Navigate to AllAI Admin HubAI Skills.  
   If you're already in AI Admin Hub, select the AI Skills tab.
   {#configure-a-now-assist-skill__navigate-to-na-console}
{#configure-a-now-assist-skill__navigate-to-na-console}
2. On the navigation panel, select a workflow, such as Technology.  
   Each workflow contains feature sets.
3. On the feature card that is associated with the skill you'd like to activate, select View details. {#configure-a-now-assist-skill__feature-card-select-view-details}
{#configure-a-now-assist-skill__feature-card-select-view-details}
4. In the All available skills section, select Activate Skill. {#configure-a-now-assist-skill__select-activate-skill}
{#configure-a-now-assist-skill__select-activate-skill}
5. In the first step of the skill configuration, determine which inputs or triggers you want to associate with the skill.  
   Each skill configuration has steps that are shown in the guided setup. The exact steps vary from skill to skill. A symbol next to each step indicates whether the step is completed, partially completed, or not
   completed. After configuring a step, select Save and continue to go to the next step. Return to a previous step by selecting Back.

   Note:  
   Some configuration options are read only.
6. After you've configured the current step, select Save and continue to go to the next step. {#configure-a-now-assist-skill__go-to-next-step}
{#configure-a-now-assist-skill__go-to-next-step}
7. Define the access controls by updating the roles withing Define access.  
   Roles can be added by entering the name of the role in the User roles field. Existing roles can be removed by selecting the X icon in the role bubble. You must have at least one role specified, but you can add as many as you like.
8. In the next step of the skill configuration, select where you'd like to display the skill.  
   Options vary from skill to skill. Some options are only available for certain skills.  
   * In-product desktop: When selected, Now Assist skills are displayed on forms and workspaces.
   * ServiceNow Otto panel: When selected, the AI skills are available in the ServiceNow Otto panel. If you don't see this option, you must activate the ServiceNow Otto panel. For more information, see [Activate the ServiceNow Otto panel standard chat](https://www.servicenow.com/docs/754721Xs6BkV0CBtyYplug "Activate the ServiceNow Otto panel standard chat to enable your agents to use AI skills, such as task summarization or navigation, in a side panel on the user interface.").
   * Core UI: When selected, the AI skill will display as a UI action in the Core UI.
   {#configure-a-now-assist-skill__ul_bsn_1zk_wyb}  

   <br />

   {#configure-a-now-assist-skill__select-display-step}
{#configure-a-now-assist-skill__select-display-step}
9. Review your choices and select Activate to complete the configuration.
   1. Activating a multi-product skill leads to activating the skill across all the workflows it is applicable to.  
      A confirmation modal highlighting the skills that will be activated, is displayed.  

   2. Select Activate to proceed or Cancel to revert.
   {#configure-a-now-assist-skill__substeps_oy1_4cw_zjc} {#configure-a-now-assist-skill__review-and-activate}
{#configure-a-now-assist-skill__review-and-activate}

## What to do next

Use the ServiceNow Otto applications and skills that you've activated.
* **[Configure chat summarization and chat reply recommendation skills in the AI Admin Hub console](https://www.servicenow.com/docs/KwTX7DfyWPssyaoe1LHOQQ)**   
  Define the triggers, inputs, and display location for chat summarization and chat reply recommendation by using the guided setup in the AI Admin Hub console. The activation steps are conceptually same for both the skills.
* **[Configure email reply recommendation in the AI Admin Hub console](https://www.servicenow.com/docs/PZnZZXVT_C_pStSczX_eww)**   
  Configure the email recommendation ServiceNow Otto skill to enable agents to draft email replies based on contextual information.

*[\>]: and then