AI Agent Advisor

  • Release version: Australia
  • Updated April 15, 2026
  • 2 minutes to read
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    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of AI Agent Advisor

    AI Agent Advisor is a ServiceNow feature that automatically identifies automation opportunities within your instance by analyzing actual operational data. It guides you through deploying AI agents to implement these automations, helping you enhance operational efficiency.

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    Getting Started and Usage

    • Explore: Learn key concepts and features of AI Agent Advisor.
    • Configure: Set up AI Agent Advisor to begin discovering automation opportunities.
    • Use: Utilize AI Agent Advisor to identify and implement AI-driven automations within your environment.
    • Reference: Access detailed information about AI Agent Advisor properties and components for deeper configuration and troubleshooting.

    Licensing and Availability

    Access to AI Agent Advisor features, generative AI skills, agentic workflows, and AI agents depends on your ServiceNow license tier. Certain AI models and features may be restricted or unavailable based on:

    • Geographical region, including customers with in-country SKUs.
    • Deployment environments, such as FedRAMP, NSC DOD IL5, Australia IRAP-Protected data centers, or self-hosted setups.
    • Regulated markets with compliance restrictions.

    ServiceNow regularly updates availability; customers should monitor release notes and knowledge base articles for the latest information.

    Data Processing and Privacy

    AI Agent Advisor processes data by transferring it from your individual ServiceNow instance to centralized ServiceNow environments, which may be hosted in different regions or third-party cloud providers like Microsoft Azure. Data handling complies with ServiceNow’s internal policies and CORE Compliance Portal standards.

    ServiceNow collects input, output, and editing data from AI Agent Advisor to improve its AI models and products. Customers have the option to opt out of future data collection through the Now Assist Opt-Out page.

    AI Limitations and Responsible Use

    Since AI Agent Advisor leverages AI and machine learning, results may not always be fully accurate or appropriate. Customers are responsible for:

    • Testing and validating AI outputs for their specific use cases.
    • Applying human oversight to AI-generated recommendations.
    • Avoiding sole reliance on AI for critical decision-making, especially in sensitive domains like healthcare, finance, legal, security, and infrastructure.

    Users must comply with ServiceNow’s AI Acceptable Use Policy, which governs responsible AI usage and is subject to updates.

    Support and Resources

    • Access troubleshooting and help through ServiceNow Community forums focused on AI and Intelligence.
    • Utilize ServiceNow University for real-time and self-paced AI training and career resources.
    • Search the Known Error Portal for relevant error articles.
    • Contact ServiceNow Customer Service and Support for assistance.

    The AI Agent Advisor automatically discovers automation opportunities in your instance based on actual operational data and helps you to deploy AI agents to implement them.

    Get started

    Note:
    Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. For more information, see ServiceNow product tiers.
    Important:
    • Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the KB1584492 article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.
    • Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
    • Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.
    • Some AI products and skills are not available in Regulated Markets. For more information, see KB2593939: Regulated Markets AI Products/Skills Not Available. Be sure to check for availability updates in future releases.

    Troubleshoot and get help

    AI limitations

    This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.

    Data processing

    This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.

    Data collection

    ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect information extracted from documents. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.

    For more information, see the Now Assist documentation.