---
sourceDocument: Zurich Conversational Interfaces
sourceDocumentLink: https://www.servicenow.com/docs/r/zurich/conversational-interfaces

 Release :

    - zurich

ft:locale :

    - en-US

ft:publication_title :

    - Zurich Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Conversational Integration with WhatsApp (WhatsApp Cloud API)

# Conversational Integration with WhatsApp (WhatsApp Cloud API) {#ariaid-title1}

Release version: Zurich  
Updated January 9, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use this application to enable requesters to interact on WhatsApp chat with a Virtual Agent or live agent. The application connects a requester with a Virtual Agent or live agent using your company's WhatsApp business phone number.

## Get started with Conversational Integration with WhatsApp (WhatsApp Cloud API) {#messg-direct-whatsapp__section_tbk_1qz_2mb}

Select a tile to get started.  

|-|-|
| [Configure Install and configure your Conversational Integration with WhatsApp (WhatsApp Cloud API) implementation.](https://www.servicenow.com/docs/DGy0IxHN8gGL8pBhbNDV_g "Install and set up the Conversational Integration with WhatsApp (WhatsApp Cloud API) application to enable requesters to interact with virtual and live agents.") | [UseInstall and configure your Conversational Integration with WhatsApp (WhatsApp Cloud API) implementation.](https://www.servicenow.com/docs/P1w7Crw1ud9EdRH7hdRECQ "Enable a requester to converse with an agent at their convenience using the WhatsApp chat conversations through Virtual Agent.") |
[ ]

{#messg-direct-whatsapp__table_ev3_ndm_v4b}

## Request apps on the Store {#messg-direct-whatsapp__section_nms_plv_5mb}

Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).{#messg-direct-whatsapp__inline-send-to-store}
* **[Using Conversational Integration with WhatsApp (WhatsApp Cloud API)](https://www.servicenow.com/docs/P1w7Crw1ud9EdRH7hdRECQ)**   
  Enable a requester to converse with an agent at their convenience using the WhatsApp chat conversations through Virtual Agent.