---
sourceDocument: Xanadu Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/customer-service-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Set Auto-Responder notification preferences

# Set Auto-Responder notification preferences {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Set notification preferences for receiving Auto-Responder
recommendations on customer service cases you submitted or for which you are on the
watchlist.

## Before you begin

Role required: snc_external role or watchlist users associated with the customer
service case
Ensure that an administrator has configured the Auto-Responder feature. For more information, see [Configure Auto-Responder notifications](https://www.servicenow.com/docs/~fH__3g~Q9k6YnoQ9hYL1w "Configure the Auto-Responder feature for sharing relevant content in email notifications for deflecting cases.").

## Procedure

1. Navigate to your portal page.
2. Click your username or photo in the portal header, and then click Profile.
3. On the User Profile page, scroll down to the Actions section, and click Notification Preferences.
4. On the Notification Preference window, select or clear the Case auto-responder recommendations check box to turn the Auto-Responder notifications on or off for you.