Configuring Business Continuity Management

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Configuring Business Continuity Management

    Configuring the Business Continuity Management (BCM) application enables organizations to effectively manage business continuity tasks. Administrators with the BCM role are responsible for installation and setup, which involves obtaining the application from the ServiceNow Store and performing specific configuration tasks.

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    Key Features

    • Application Installation: Install BCM from the ServiceNow Store. Note that installing related GRC applications also installs BCM core components.
    • User Role Assignment: Ensure users are assigned the necessary roles for BCM operation.
    • Business Impact Analysis Setup: Complete setup using the BIA administrator role, allowing assignment of a BCM lead during analysis creation.
    • Business Continuity Plan Setup: Use the BCP administrator role for setup, with options to assign a BCM lead in the BCP form.
    • PDF Template Formatting: Format templates for BIAs, BCPs, and events.
    • 360° Relationship Configuration: Set up relationship registries and views for comprehensive management.
    • Notification Setup: Configure notifications using Everbridge.
    • Crisis Map Setup: Set up a crisis map for effective incident response.
    • UI Builder Configuration: Review setup tasks and information related to UI Builder for customizing the user interface.

    Key Outcomes

    By following these configuration steps, ServiceNow customers will enable their organizations to efficiently manage business continuity processes, ensuring preparedness and response capabilities are optimized. Proper setup allows for streamlined operations, enhanced communication, and effective documentation during business continuity incidents.

    Configure the Business Continuity Management application to perform the business continuity tasks for your organization.

    Configuration overview

    Configuring Business Continuity Management involves installing the application from ServiceNow® Store and setting it up by the administrators.
    Note:
    If you have the BCM role, you can perform the setup tasks that are described in this section.
    • Install the Business Continuity Management application from store. For more information, see Install Business Continuity Management from ServiceNow Store.
      Note:
      Installing GRC: Business Impact Analysis, GRC: Business Continuity Planning, or GRC: Crisis Management automatically installs GRC: Business Continuity Management – Core and GRC: Business Continuity Management – Components.
    • Verify that you have assigned users with the required roles. For detailed instructions and a list of roles, see Components installed with Business Continuity Management.
    • Set up the Business Continuity Management application by performing the administrative tasks with the BCM administrator role. For more information, see General administration setup for BCM.
      Note:
      You can view My tasks page configurations and Properties in the General Administration setup.
    • Complete the setup for a business impact analysis by performing the administrative tasks with the BIA administrator role. For more information, see Setup for a business impact analysis.
      Note:
      When you create a business impact analysis in BCM UIB Workspace, you can assign a BCM lead to the analysis in the BIA form itself.
    • Complete the setup for a business continuity plan by performing the administrative tasks with the BCP administrator role. For more information, see Setup for a business continuity plan.
      Note:
      When you create a business continuity plan in BCM UIB Workspace, you can assign a BCM lead to the plan in the BCP form itself.
    • Format the PDF templates for a business impact analysis, a business continuity plan, or an event. For more information, see Format PDF templates for BIAs, BCPs, and Events.
    • Configure the 360° relationship registries and views. For more information, see Configure 360° relationship registries and views.
    • Set up the notifications with Everbridge. For more information, see Setup for Everbridge notifications.
    • Set up the Crisis map. For more information, see Setup for Crisis map.
    • Review the setup tasks that are performed by an administrator. For more information, see Setup by system administrators.
    • Review the setup information for UI Builder. For more information, see Setup for the UI Builder.
    Note:

    Both BCM classic Workspace and BCM Configurable Workspace use the Workspace view. If you have made any customizations in other UI views, you must apply the same customizations before or after upgrading from a prior release to the Australia release.

    For information on the custom components configuration in BCM classic Workspace, see the KB1442692 article.

    For information on how to migrate reports and custom changes to BCM Configurable Workspace, see the KB1444397 article.