Create an AI case in the AI Control Tower

Create an AI case in the AI Control Tower by providing a detailed description, such as system behavior, affected users, and any relevant data. Ensure all necessary information, such as supporting attachments, is included for prompt resolution.

Before you begin

Role required: sn_ai_case_mgmt.ai_case_analyst or sn_ai_case_mgmt.ai_case_manager

Procedure

1. Navigate to All > AI Control Tower.
2. Go to the AI cases dashboard.
3. On the AI cases dashboard, on the AI cases tab, select Create AI case.
4. On the form, fill in the fields.
   For a description of the field values on the Create New AI case form, see Create new AI case form.
5. Select Save.
   After you submit this form, the AI case team will provide the insights and support you need.

• Create new AI case form
  Use the Create New AI case form in the AI Control Tower to report an AI case with the necessary details.