---
sourceDocument: Australia Customer Success Management
sourceDocumentLink: https://www.servicenow.com/docs/r/acct-lifecycle-events

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Customer Success Management

ft:clusterId :

    - actle

bundleId :

    - actle

workflow :

    - Customer and Industry


---

# Activate

# Activate Customer Success Management {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The Customer Success Management (com.sn_acct_lc) plugin is available as a separate subscription. Activating this plugin also activates the related plugins required to use the application.

## Before you begin

Role required: sn_customerservice.customer_admin

## About this task

If the related plugins aren't already active, the Customer Success Management plugin activates them. For more information, see [Plugins activated with Customer Success Management](https://www.servicenow.com/docs/LtNcuCDnBSCnUb_LRKPJvw "Activating Customer Success Management installs the following related plugins, if they aren't already active.").

## Procedure

1. Navigate to AllApplication Manager.
2. Find the plugin using the filter criteria and search bar.  
   You can search for the plugin by its name or ID. If you can't find a plugin, you might have to request it from ServiceNow personnel.
3. Select Install, and then in the Activate Plugin dialog box, select Activate.  
   Note:  
   When domain separation and delegated admin are enabled in an instance, you must be in the global domain. Otherwise, the following error message appears:

       Application installation is unavailable because another operation is running: Plugin Activation for <plugin name>

   .

## What to do next

After activating the application, complete the following steps:

* To enable account onboarding, configure the onboarding playbook. See [Configure the account onboarding playbook](https://www.servicenow.com/docs/Yc_CX8EW2hBIoKZuGqKGlA "Customize the account onboarding playbook to your organization's onboarding process by configuring its activities, tasks, data validation rules, and data import behavior.").
* To enable customer success, create the choice and definition records. See [Getting started with Customer Success](https://www.servicenow.com/docs/HeOKeHz5DsDBDW6a2GWsWA "Define the basic customer success components").
{#account-lifecycle-activate__ul_qg2_pjd_njc}

*[\>]: and then