---
sourceDocument: Brazil Customer Success Management
sourceDocumentLink: https://www.servicenow.com/docs/r/acct-lifecycle-events

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Customer Success Management

ft:clusterId :

    - actle

bundleId :

    - actle

workflow :

    - Customer and Industry


---

# Getting started

# Getting started with Customer Success {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Define the basic customer success components
* **[Create a customer success definition record](https://www.servicenow.com/docs/tvcaGx1dp6DwDGTxRGy~2g)**   
  Define categories and subcategories for success play workflows.
* **[Create a customer success choice record](https://www.servicenow.com/docs/p2PC2Wed4FMFtqLT1g~N6A)**   
  Create a Customer Success Choice record to define a value for a dropdown or lookup field in the Customer Success Management application.