---
sourceDocument: Brazil Customer Success Management
sourceDocumentLink: https://www.servicenow.com/docs/r/acct-lifecycle-events

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Customer Success Management

ft:clusterId :

    - actle

bundleId :

    - actle

workflow :

    - Customer and Industry


---

# Create an applicable success outcome

# Create an applicable success outcome {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Create the applicable success outcomes to support the primary success outcome.

## Before you begin

Role required: sn_acct_lc.customer_success_agent

## Procedure

1. Navigate to AllCRM WorkspaceAllAll Initiatives.
2. Open the success initiative for which you want to add success outcome.
3. In the conceptual panel, open the Related Items.  
4. In the Related Items, expand Applicable Success Outcomes card.
5. Select Create.
6. On the form, select the success outcomes.  
   A single initiative can be associate with the multiple success outcomes under the same success objective.
7. Select Save.
{#account-lifecycle-create-applicable-outcome__steps_p13_vrw_xfc}

*[\>]: and then