---
sourceDocument: Brazil Customer Success Management
sourceDocumentLink: https://www.servicenow.com/docs/r/acct-lifecycle-events

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Customer Success Management

ft:clusterId :

    - actle

bundleId :

    - actle

workflow :

    - Customer and Industry


---

# Drop a next step

# Drop a next step {#ariaid-title1}

Release version: Brazil  
Updated September 30, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Drop a next step when the follow-up doesn't need any action, so it's closed without linking it to another record.

## Before you begin

* Role required: sn_sch_plus.next_step_write
{#account-lifecycle-drop-next-step__account-lifecycle-drop-next-step-ul-prereq}

## About this task

You can drop a next step that is pending or converted. For background, see [Meeting agenda items and next steps](https://www.servicenow.com/docs/eqmGyy0DfDN2vHyDsnXdxg "Record each topic on a touchpoint meeting agenda and each follow-up as its own record, so you can see what the meeting covered and what is still open.").

## Procedure

1. Open the next step.  
   Navigate to AllTouchpoint MeetingMeeting Next Steps and select the next step, or open it from the Meeting Next Steps related list in the Related Items panel on the meeting page.
2. Select Drop.  
   The Drop button isn't available if the next step is already dropped.  
   The state of the next step changes to Dropped. If the next step was converted, the applicable records linked to it become inactive and the system archives them after 90 days. The records that you linked during conversion aren't changed.

## What to do next

To resolve a dropped next step later, see [Convert a next step to an associated record](https://www.servicenow.com/docs/WsnWLAYX9zbhk~PEwk1Vxg "Convert a next step by linking it to the record that addresses the follow-up, so the record appears as an action item of the meeting.").
**Related concepts**   

* [Meeting agenda items and next steps](https://www.servicenow.com/docs/eqmGyy0DfDN2vHyDsnXdxg "Record each topic on a touchpoint meeting agenda and each follow-up as its own record, so you can see what the meeting covered and what is still open.")  
**Related tasks**   

* [Convert a next step to an associated record](https://www.servicenow.com/docs/WsnWLAYX9zbhk~PEwk1Vxg "Convert a next step by linking it to the record that addresses the follow-up, so the record appears as an action item of the meeting.")

*[\>]: and then