---
sourceDocument: Australia Customer Success Management
sourceDocumentLink: https://www.servicenow.com/docs/r/acct-lifecycle-events

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Customer Success Management

ft:clusterId :

    - actle

bundleId :

    - actle

workflow :

    - Customer and Industry


---

# Configure

# Configure Customer Success Management {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Configure Customer Success Management to support your customer success journey. Use this reference to find configuration tasks for installation, account onboarding, and customer success capabilities.
Important:  
Account Lifecycle Events has been renamed to Customer Success Management in Zurich. {#account-lifecycle-events-landing-page__table_xzs_ls1_zfc__entry__2}

| Task | Description |
|-|-|
| [Getting started with Customer Success Management](https://www.servicenow.com/docs/cI9ZBC9EhuRAOeD7xSCc2Q "Learn how to activate Customer Success Management and review the plugins that are activated with it.") | Installs Customer Success Management and related plugins. |
| [Configure the account onboarding playbook](https://www.servicenow.com/docs/Yc_CX8EW2hBIoKZuGqKGlA "Customize the account onboarding playbook to your organization's onboarding process by configuring its activities, tasks, data validation rules, and data import behavior.") | Configure the account onboarding playbook including its activities, tasks, data validation rules, and data import behavior. |
| [Configure customer success](https://www.servicenow.com/docs/RmAVdRkbd2n3ukQN3CVRXw "Customer success capabilities help you monitor and manage the health of customer accounts throughout their lifecycle. Configure these capabilities to track engagements, identify risks, and support retention goals.") | Configure the customer success capabilities to track engagements, identify risks, and support retention goals for your organization. |
[Table 1. Customer Success Management configuration]

{#account-lifecycle-events-landing-page__table_xzs_ls1_zfc}