---
sourceDocument: Brazil Customer Success Management
sourceDocumentLink: https://www.servicenow.com/docs/r/acct-lifecycle-events

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Customer Success Management

ft:clusterId :

    - actle

bundleId :

    - actle

workflow :

    - Customer and Industry


---

# Getting started

# Getting started with Customer Success Management {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Learn how to activate Customer Success Management and review the plugins that are activated with
it.
* **[Activate Customer Success Management](https://www.servicenow.com/docs/WFsWsIBRhADOAtPJAgqimg)**   
  The Customer Success Management (com.sn_acct_lc) plugin is available as a separate subscription. Activating this plugin also activates the related plugins required to use the application.
* **[Plugins activated with Customer Success Management](https://www.servicenow.com/docs/ka1HLMaa0QD0O6GT3RtWYw)**   
  Activating Customer Success Management installs the following related plugins, if they aren't already active.
* **[Read-only field enhancements](https://www.servicenow.com/docs/ApOtsLVJLqj60WImb6prDQ)**   
  Read-only field protections have been moved from the client side to the server side. This prevents users from manipulating data through client-side methods.