---
sourceDocument: Brazil Customer Success Management
sourceDocumentLink: https://www.servicenow.com/docs/r/acct-lifecycle-events

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Customer Success Management

ft:clusterId :

    - actle

bundleId :

    - actle

workflow :

    - Customer and Industry


---

# Install ServiceNow Otto for TMT

# Install ServiceNow Otto for TMT {#ariaid-title1}

Release version: Brazil  
Updated October 4, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Install the ServiceNow Otto for TMT
`sn_tmt_gen_ai` plugin to configure and use agentic workflows and skills in Customer Success Management.

## Before you begin

Role required: admin

## Procedure

1. Navigate to AdminAI Admin HubSettings.
2. On the Settings page, select Plugins.
3. Select Get plugins on the card for the ServiceNow Otto for Telecommunications, Media, and Technology (TMT) (`sn_tmt_gen_ai`) plugin.
4. In the confirmation window, select Install Plugin to open the ServiceNow Store page for the plugin in a new browser tab.
5. Install the plugin from the ServiceNow Store page.
6. Return to the admin console.
7. In the dialog box, select Refresh.
8. Either close the dialog box to review all of your plugins, or select View all \<Plugin\> Assists and Skills to review the features of your new plugin.
{#account-lifecycle-otto-install__steps_now_assist_tmt_install}
**Related concepts**   

* [Configure ServiceNow Otto for TMT](https://www.servicenow.com/docs/KVvW~9hQXWKkx~5GViu8Dg "If you have the admin role, you can configure the ServiceNow Otto for TMT application so that your agents can use the generative AI skills in CRM Workspace and in Core UI.")
* [AI in Customer Success Management](https://www.servicenow.com/docs/72~gjc_olAzy6seUFJj8HA "Use ServiceNow Otto to automate customer success work across engagements, touchpoints, risk signals, and playbooks in Customer Success Management.")

*[\>]: and then