---
sourceDocument: Brazil Customer Success Management
sourceDocumentLink: https://www.servicenow.com/docs/r/acct-lifecycle-events

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Customer Success Management

ft:clusterId :

    - actle

bundleId :

    - actle

workflow :

    - Customer and Industry


---

# Playbooks

# Skill inputs for playbook skills {#ariaid-title1}

Release version: Brazil  
Updated September 22, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Table and field inputs for the customer play and internal play summarization skills.

## Customer play summarization skill {#account-lifecycle-otto-skill-inputs-playbooks__section_inputs_customer_play}

Includes the inputs that identify the table and fields used when a customer play summary is generated.
{#account-lifecycle-otto-skill-inputs-playbooks__table_inputs_customer_play_1__entry__2}

| Input | Description |
|-|-|
| Input table | Customer play |
| Input fields | * Engagement * Account * Progress * Days remaining * Squad * Contact * Short description * Description * Product |
[Table 1. Inputs for the customer play summarization skill]

{#account-lifecycle-otto-skill-inputs-playbooks__table_inputs_customer_play_1} {#account-lifecycle-otto-skill-inputs-playbooks__table_inputs_customer_play_2__entry__2}

| Related table | Input fields |
|-|-|
| Success task | State, Short description, Description, Due date |
| Meeting details | State, Name, Meeting start time, Meeting end time |
[Table 2. Related inputs for the customer play summarization skill]

{#account-lifecycle-otto-skill-inputs-playbooks__table_inputs_customer_play_2}

## Internal play summarization skill {#account-lifecycle-otto-skill-inputs-playbooks__section_inputs_internal_play}

Includes the inputs that identify the table and fields used when an internal play summary is generated.
{#account-lifecycle-otto-skill-inputs-playbooks__table_inputs_internal_play_1__entry__2}

| Input | Description |
|-|-|
| Input table | Internal play |
| Input fields | * Engagement * Account * Progress * Squad * Contract * Short description * Description * Product * Days remaining |
[Table 3. Inputs for the internal play summarization skill]

{#account-lifecycle-otto-skill-inputs-playbooks__table_inputs_internal_play_1} {#account-lifecycle-otto-skill-inputs-playbooks__table_inputs_internal_play_2__entry__2}

| Input | Description |
|-|-|
| Input table | Internal play task |
| Input fields | State, Short description, Description, Due date, Days remaining |
[Table 4. Related input for the internal play summarization skill]

{#account-lifecycle-otto-skill-inputs-playbooks__table_inputs_internal_play_2}