---
sourceDocument: Brazil Customer Success Management
sourceDocumentLink: https://www.servicenow.com/docs/r/acct-lifecycle-events

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Customer Success Management

ft:clusterId :

    - actle

bundleId :

    - actle

workflow :

    - Customer and Industry


---

# Product adoption

# Skill inputs for product adoption skills {#ariaid-title1}

Release version: Brazil  
Updated September 22, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Table and field inputs for the product adoption roadmap generation skill.

## Lookup similar engagements skill {#account-lifecycle-otto-skill-inputs-product-adoption__section_inputs_lookup_engagements}

Includes the inputs that identify the table and fields used when a product adoption roadmap is generated.
{#account-lifecycle-otto-skill-inputs-product-adoption__table_inputs_lookup_engagements__entry__2}

| Input | Description |
|-|-|
| Input table | Engagement \[sn_acct_lc_engagement\] |
| Input fields | * Phase table (Product usage, Product capability usage) * Phase field (Activation status, Business criticality, Customer priority, Usage plan) |
[Table 1. Inputs for the Lookup similar engagements skill]

{#account-lifecycle-otto-skill-inputs-product-adoption__table_inputs_lookup_engagements}

## Renewal insight engine skill {#account-lifecycle-otto-skill-inputs-product-adoption__section_inputs_renewal_gap}

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