---
sourceDocument: Brazil Customer Success Management
sourceDocumentLink: https://www.servicenow.com/docs/r/acct-lifecycle-events

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Customer Success Management

ft:clusterId :

    - actle

bundleId :

    - actle

workflow :

    - Customer and Industry


---

# Skill inputs

# Skill inputs for ServiceNow Otto for Customer Success Management {#ariaid-title1}

Release version: Brazil  
Updated September 22, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Look up the table and field inputs that each Customer Success Management skill relies on to generate a summary, insight, or draft.
An input identifies the table and fields that a skill uses to generate its response. A skill's input data source can't be modified. Inputs have been grouped by the record they're most closely associated with:

* [Skill inputs for onboarding and engagement skills](https://www.servicenow.com/docs/U8VssZ13r7U59BaDfIjzFQ "Table and field inputs for the account onboarding case, engagement, success initiative, and executive insight skills.")
* [Skill inputs for risk skills](https://www.servicenow.com/docs/kctTcNVBbh~RfI~cFzNJXg "Table and field inputs for the risk signal and issues summarization, and draft risk closure notes, skills.")
* [Skill inputs for touchpoint and meeting skills](https://www.servicenow.com/docs/J5OSXcfWI8tLtMBqdAYntQ "Table and field inputs for the touchpoint summarization, transcript analysis, prep brief, and next steps skills.")
* [Skill inputs for playbook skills](https://www.servicenow.com/docs/E0i2Fn_XqBISXQVMWUcJIA "Table and field inputs for the customer play and internal play summarization skills.")
* [Skill inputs for product adoption skills](https://www.servicenow.com/docs/TzBM1kWxsOV0ge8jD8WfkA "Table and field inputs for the product adoption roadmap generation skill.")
* **[Skill inputs for onboarding and engagement skills](https://www.servicenow.com/docs/U8VssZ13r7U59BaDfIjzFQ)**   
  Table and field inputs for the account onboarding case, engagement, success initiative, and executive insight skills.
* **[Skill inputs for playbook skills](https://www.servicenow.com/docs/E0i2Fn_XqBISXQVMWUcJIA)**   
  Table and field inputs for the customer play and internal play summarization skills.
* **[Skill inputs for product adoption skills](https://www.servicenow.com/docs/TzBM1kWxsOV0ge8jD8WfkA)**   
  Table and field inputs for the product adoption roadmap generation skill.
* **[Skill inputs for risk skills](https://www.servicenow.com/docs/kctTcNVBbh~RfI~cFzNJXg)**   
  Table and field inputs for the risk signal and issues summarization, and draft risk closure notes, skills.
* **[Skill inputs for touchpoint and meeting skills](https://www.servicenow.com/docs/J5OSXcfWI8tLtMBqdAYntQ)**   
  Table and field inputs for the touchpoint summarization, transcript analysis, prep brief, and next steps skills.

**Related reference**   

* [Skill inputs for onboarding and engagement skills](https://www.servicenow.com/docs/U8VssZ13r7U59BaDfIjzFQ "Table and field inputs for the account onboarding case, engagement, success initiative, and executive insight skills.")
* [Skill inputs for risk skills](https://www.servicenow.com/docs/kctTcNVBbh~RfI~cFzNJXg "Table and field inputs for the risk signal and issues summarization, and draft risk closure notes, skills.")
* [Skill inputs for touchpoint and meeting skills](https://www.servicenow.com/docs/J5OSXcfWI8tLtMBqdAYntQ "Table and field inputs for the touchpoint summarization, transcript analysis, prep brief, and next steps skills.")
* [Skill inputs for playbook skills](https://www.servicenow.com/docs/E0i2Fn_XqBISXQVMWUcJIA "Table and field inputs for the customer play and internal play summarization skills.")
* [Skill inputs for product adoption skills](https://www.servicenow.com/docs/TzBM1kWxsOV0ge8jD8WfkA "Table and field inputs for the product adoption roadmap generation skill.")