---
sourceDocument: Brazil Customer Success Management
sourceDocumentLink: https://www.servicenow.com/docs/r/acct-lifecycle-events

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Customer Success Management

ft:clusterId :

    - actle

bundleId :

    - actle

workflow :

    - Customer and Industry


---

# Product adoption roadmap versioning

# Product adoption roadmap versioning {#ariaid-title1}

Release version: Brazil  
Updated July 26, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
Versioning preserves a snapshot of your roadmap each time you publish it, creating a complete history you can review or restore when plans change.

Product adoption roadmaps evolve over time as priorities shift and new products are introduced. Versioning lets you preserve a snapshot of the roadmap every time you publish it, giving you a complete history of how the adoption
plan has changed. If you need to go back to an earlier plan, you can revert the roadmap to any previous published version without losing the current state permanently.

Publishing a roadmap creates a version record that stores a read-only snapshot of the roadmap header, lanes, and items at that point in time. Version records can't be copied or edited. You can update only the version label.

## How versioning works {#account-lifecycle-par-versioning__par-versioning-how-it-works}

Publishing a roadmap creates a new version record linked to that roadmap. The version record stores snapshots of the header, lanes, and items as JSON. When you revert to a previous version, the lanes and items are restored
from that version's snapshots. The roadmap header state (Draft or Published) is not affected when you revert to a previous version.

The version label in the roadmap header reflects the most recently published version and updates whenever you publish a new version.

## Version record fields {#account-lifecycle-par-versioning__par-versioning-fields}

A version record includes the following fields:

* Version: Identifies the version of the roadmap. By default, the first version has the format 1.0 \<roadmap name\>. Every time a new version is published, the version increments (1.0, 1.1, 1.2, and so on). You can edit the label to use a custom name suitable for your engagement.
* Roadmap: The product adoption roadmap that this version belongs to.
* Previous version: The previous version of the roadmap. This field links versions together so you can track the complete history of roadmap changes.
* PAR snapshot: A read-only JSON snapshot of the roadmap header at the time of publishing.
* Lane snapshot: A read-only JSON snapshot of the lane configuration at the time of publishing, including the name and details of each lane.
* Item snapshot: A read-only JSON snapshot of all items within the lanes at the time of publishing.
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Note:  
Snapshots store the complete roadmap state as JSON. A visual comparison between versions is not available in this release.

## View version history {#account-lifecycle-par-versioning__par-versioning-access}

The current version label is displayed in the roadmap header. To view all versions for a roadmap, open the roadmap record and scroll to the Versions related list. The list displays all published
versions in chronological order.

To restore a roadmap to an earlier state, see [Revert a product adoption roadmap to a previous version](https://www.servicenow.com/docs/XvtyvuePrrkt_3BCZHz6EA "Restore a product adoption roadmap to the state captured in a previous published version.").
**Related concepts**   

* [Product adoption roadmap](https://www.servicenow.com/docs/clEZE9HVg1w915BAJDuerg "Guide customers through product adoption with roadmaps that define phased approaches, sequence capabilities, and track progress.")
* [View a product adoption roadmap](https://www.servicenow.com/docs/G~24zzPZbI_zbe0oY1OrOg "View and organize products or capabilities into lanes to create a visual adoption plan for customer engagements.")  
**Related tasks**   

* [Revert a product adoption roadmap to a previous version](https://www.servicenow.com/docs/XvtyvuePrrkt_3BCZHz6EA "Restore a product adoption roadmap to the state captured in a previous published version.")
* [Create a product adoption roadmap](https://www.servicenow.com/docs/WWLEAeOhXwRBhcJcvwwm3Q "Create a product adoption roadmap that guides customers through optimal product adoption to achieve maximum business value.")