---
sourceDocument: Brazil Customer Success Management
sourceDocumentLink: https://www.servicenow.com/docs/r/acct-lifecycle-events

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Customer Success Management

ft:clusterId :

    - actle

bundleId :

    - actle

workflow :

    - Customer and Industry


---

# Adaptive desktop actions for customer experimentation

# ServiceNow Otto for Telecommunications, Media, and Technology (TMT) adaptive desktop actions for customer experimentation {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use ServiceNow Otto for Telecommunications, Media, and Technology (TMT) adaptive desktop actions in Customer Success Management to test prompt-driven models on your workflows.

With adaptive desktop actions, you describe what task you want to accomplish on the web at a high level in the tool configuration. The AI agent processes the request and generates an execution plan. It dynamically
determines the specific steps needed to complete the task by analyzing the engagement's details, including health, success blueprints, product adoption data, and renewal date.