---
sourceDocument: Brazil Customer Success Management
sourceDocumentLink: https://www.servicenow.com/docs/r/acct-lifecycle-events

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Customer Success Management

ft:clusterId :

    - actle

bundleId :

    - actle

workflow :

    - Customer and Industry


---

# Analyze metric data trend

# Analyze metric data trend using ServiceNow Otto for Telecommunications, Media, and Technology (TMT) {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Retrieves and analyzes health metric data for an engagement.

## Before you begin

Role required: `sn_acct_lc.customer_success_agent`

## About this task

Collects and analyzes metric data for an engagement and determines whether a risk signal should be created. The skill uses metric data to monitor the health score and generates risk signals when the Poor and Neutral
range thresholds are exceeded. You can view the status of the metric collection in the [ServiceNow Otto panel](https://www.servicenow.com/docs/access?context=now-assist-panel-overview&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US).

## Procedure

1. Navigate to AllAI Admin HubAI Skills.
2. Select Activate in the Analyze metric data trend card.
3. Select the user role that can use this skill and select Save to activate the skill.  
   The collected metric data is used by the Monitor engagement health agentic workflow. See [ServiceNow Otto for Telecommunications, Media, and Technology (TMT) monitor engagement health agentic workflow](https://www.servicenow.com/docs/g9hN~yyhIsK4ZrXxRFkrrQ "Monitor engagement health scores and metric trends. The workflow generates risk signals when a decline is detected.").

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