Developer guides

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Developer guides

    These developer guides assist ServiceNow customers in integrating their applications with the ServiceNow AI Platform. Each guide focuses on a specific ServiceNow product or API, providing detailed instructions on extending base capabilities, automating processes, and customizing integrations to suit enterprise needs.

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    Available Developer Guides and Their Practical Uses

    • Run UI Test Script Developer Guide: Automate and verify multi-step UI interactions on both classic and Now Experience pages without server-side execution. Useful for navigating, filling fields, clicking, impersonating users, uploading attachments, and validating page states.
    • Alarm Management Open API Developer Guide: Manage data creation and updates in the Events [emevent] table and customize the Alarm Management Open API to fit operational requirements.
    • Event Notification Management Open API Developer Guide: Create, update, and delete event records in the Events [emevent] table with options to extend and tailor the API.
    • Financial Services Operations Developer Guide: Enables automation of core operational processes for financial services institutions by connecting front, middle, and back-office operations on a unified platform. Provides guidance for extending FSO capabilities and integrating existing applications.
    • GlideGeoPoint Developer Guide: Offers functionality to compute distances between geo-coordinates, query locations within a radius, and leverage GlideGeoPoint API methods for geographic data processing.
    • Product Order Open API Developer Guide: Manage product order data through creation, updating, and retrieval, with guidance on extending API functionality for custom use cases.
    • Resource Inventory Open API Developer Guide: Create, retrieve, update, and delete resources like interface cards, connections, and network sites, with customization options for the Resource Inventory API.
    • ScopedCacheManager API Developer Guide: Use scoped caches to store custom data in memory for faster retrieval. This guide explains how to create and manage scoped caches, improving performance when handling complex or multi-table queries.
    • Service Order Open API Developer Guide: Provides methods to create, update, and retrieve service order data, enabling extensions and customizations of the Service Order API.
    • Trouble Ticket Open API Developer Guide: Manage ticket data between external systems and the ServiceNow AI Platform. This API supports creation, updating, and retrieval of records in Case [sncustomerservicecase] and Incident [incident] tables, with instructions for customization.

    Key Benefits for ServiceNow Customers

    • Facilitates seamless integration of custom applications with ServiceNow AI Platform products and APIs.
    • Enables automation of workflows and user interface testing to improve operational efficiency.
    • Provides customization options to tailor APIs for specific organizational needs.
    • Supports performance optimization through scoped caching mechanisms.
    • Offers comprehensive tools for managing data related to alarms, events, orders, inventory, and tickets within ServiceNow.

    These developer guides can help you integrate your applications with the ServiceNow AI Platform.

    Each developer guide addresses a single ServiceNow product such as Financial Services Operations.

    Table 1. Available ServiceNow developer guides
    Developer guides Description
    Run UI Test Script Developer Guide The Run UI Test Script test step runs a client-side test script in the browser to drive and verify the user interface with no server-side execution needed.

    Use this step to automate multi-step UI journeys on both classic and Now Experience pages, like navigating, filling fields, clicking, impersonating users, uploading attachments, and asserting page state.
    Alarm Management Open API Developer Guide Use the Alarm Management Open API to create and update data in the Events [em_event] table.

    This developer guide provides information on how to extend the Alarm Management Open API to make various customizations.
    Event Notification Management Open API Developer Guide Use the Event Notification Management Open API to create, update, and delete event records in the Events [em_event] table.

    This developer guide provides information on how to extend the Event Notification Management Open API to make various customizations.
    Financial Services Operations developer guide ServiceNow® Financial Services Operations (FSO) enables financial services institutions (FSIs) to securely automate core operational processes through pre-built digital applications and workflows. FSO connects operations across all departments—front, middle, and back-office—for financial institutions with a single platform.

    This developer guide provides information on how to extend the FSO base capabilities as well as integrate your existing applications with ServiceNow FSO.
    GlideGeoPoint Developer Guide The GlideGeoPoint developer guide contains information about how to compute distances between latitude and longitude values (geopoints), return locations within geopoint and radius values, and additional functionality provided by supported GlideGeoPoint API functions.
    Product Order Open API Developer Guide Use the Product Order Open API to create, update, and retrieve product order information.

    This developer guide provides information on how to extend the Product Order Open API to make various customizations.
    Resource Inventory Open API Developer Guide Use the Resource Inventory Open API to create, retrieve, update, and delete resources such as interface cards, logical and physical connections, network sites, and more.

    This developer guide provides information on how to extend the Resource Inventory Open API to make various customizations.
    ScopedCacheManager API Developer Guide Scoped caches allow customers to store custom data in memory for faster access, and define when it becomes invalidated. This can be useful when working with data takes longer to obtainthat from scratch, such as the results of a query across multiple tables. Use the ScopedCacheManager API to retrieve, set, and flush cache data for scoped applications.

    This developer guide provides information on how to create a scoped cache and assign it a pair type.
    Service Order Open API Developer Guide Use the Service Order Open API to create, update, and retrieve service order information.

    This developer guide provides information on how to extend the Service Order Open API to make various customizations.
    Trouble Ticket Open API Developer Guide Use the Trouble Ticket Open API to manage ticket information between external ticketing systems and the ServiceNow AI Platform. This API creates, updates, and retrieves data from the Case [sn_customerservice_case] and Incident [incident] tables.

    This developer guide provides information on how to extend the Trouble Ticket Open API to make various customizations.