Product Catalog Search API

  • Release version: Australia
  • Updated June 26, 2026
  • 14 minutes to read

    • The Product Catalog Search API searches the product catalog and returns matching catalog items with optional pricing. Supports searching across multiple catalog types. Results are paginated and sortable.

    The Product Catalog Search API provides the ability to:
    • Search products by search term across one or all catalogs and across one or all categories within a catalog.
    • Filter results by catalog, category, and catalog type (defaults to Product Offering).
    • Supply a header context object to apply account-specific pricing, price lists, currency, channel, shipping/billing address, and sales agreement to search results.
    • Page through result sets using a zero-based page index and page limit.
    • Control sort order and sort field (for example, by relevance score).
    • Optionally pass an AI Search suggestion ID to support AI-assisted search flows.

    This API delegates all data retrieval to the existing script include, ensuring consistent behavior between the UI and the REST interface. Endpoints are independent and can be called individually. There is no required call order and no dependency on other APIs.

    Find the JavaScript script include version of this API at .

    Base URL path

    • Base API path: /api/sn_prd_pm/catalog
    • Versioned resource path: /api/sn_prd_pm/v1/catalog/search

    Requirements

    This API is included in the Product Catalog Management Core application, which is available on the ServiceNow Store.

    This API is provided within the sn_prd_pm namespace and requires the Product Catalog Management Core plugin (sn_prd_pm) to access it.

    The calling user must have the sn_prd_pm.product_catalog_viewer or sn_prd_pm.external_product_viewer roles.

    Product Catalog Search - POST /api/sn_prd_pm/catalog/search

    Searches the product catalog and returns a paginated list of products that match the supplied search parameters.

    Use this endpoint whenever an external application or agent needs to retrieve products from the catalog. For example, to populate a shopping interface, drive an AI recommendation flow, or validate catalog availability. The endpoint delegates to the existing script include entry point and supports the same context-aware pricing and eligibility logic available in the Product Catalog UI.

    Additional usage notes

    • If headerContext is provided only with account but other context values such as pricelist, currency aren't provided, they are automatically fetched based on the given account to evaluate eligibility rules.
    • If user has their own context variables for eligibility, those can be passed in headerContext.
    • If headerContext isn't provided, the currency will default to the system currency and standard price list.
    • Pass sortOrder, sortBy and aiSearchSuggestionId request parameters only if AI Search + RAG setup for product catalog search is done on the instance.

    URL format

    Base URL: /api/sn_prd_pm/{api_version}/catalog/search

    Supported request parameters

    Table 1. Path parameters
    Name Description
    api_versionRequired. Version of the endpoint to access.

    Valid value: v1.

    Requests made without the version fails with a "Requested URI doesn't represent any resource" error.

    Data type: String

    Table 2. Query parameters
    Name Description
    None
    Table 3. Request body parameters (XML or JSON)
    Name Description
    aiSearchSuggestionId Sys_id of an AI Search suggestion record to associate with this search request. Used to support AI-assisted search flows.

    Data type: String

    Default: empty string
    catalogType Type of catalog items to search. Case-sensitive.
    Valid values:
    • PRODUCT_OFFERING: Fetch product offerings.
    • SERVICE_SPECIFICATION: Fetch service specifications.

    Data type: String
    headerContext Context object that controls pricing, eligibility, and localization applied to search results. When omitted, the API derives context from the account if one is provided.

    Data type: Object

    "headerContext": {
      "account": "String",
      "pricelist": "String",
      "currency": "String",
      "suppressPricing": String,
      "transaction_date": "String",
      "shipping_city": "String",
      "shipping_country": "String",
      "shipping_location": "String",
      "shipping_state": "String",
      "shipping_street": "String",
      "shipping_zip": "String",
      "billing_city": "String",
      "billing_country": "String",
      "billing_location": "String",
      "billing_state": "String",
      "billing_street": "String",
      "billing_zip": "String",
      "sales_agreement": "String"
    }
    headerContext.account Sys_id of the account to use for context resolution. When provided and other context fields are omitted, pricing and eligibility are resolved from the account.

    Data type: String
    headerContext.billing_city City for the billing address.

    Data type: String
    headerContext.billing_country Country for the billing address. Example: USA

    Data type: String
    headerContext.billing_location Sys_id of the billing location record.

    Table: Location [location]

    Data type: String
    headerContext.billing_state State or province for the billing address. Example: TX

    Data type: String
    headerContext.billing_street Street address for billing.

    Data type: String
    headerContext.billing_zip Postal code for the billing address. Example: 75254-7536

    Data type: String
    headerContext.currency Currency code to use for pricing. Example: USD.

    Data type: String

    Default: Derived from account if not supplied. If account not provided, resolves to system currency.
    headerContext.pricelist Sys_id of the price list to apply.

    Table: Pricing List [sn_csm_pricing_price_list]

    Default: Derived from account if not supplied.

    Data type: String
    headerContext.sales_agreement Sys_id of the sales agreement to apply.

    Table: Sales Agreement [sn_sales_agmt_core_sales_agreement]

    Data type: String
    headerContext.shipping_city City for the shipping address.

    Data type: String
    headerContext.shipping_country Country for the shipping address. Example: USA

    Data type: String
    headerContext.shipping_location Sys_id of the shipping location record.

    Table: Location [location]

    Data type: String
    headerContext.shipping_state State or province for the shipping address. Example: TX

    Data type: String
    headerContext.shipping_street Street address for shipping.

    Data type: String
    headerContext.shipping_zip Postal code for the shipping address. Example: 75254-7536

    Data type: String
    headerContext.suppressPricing Optional. Flag that indicates whether to suppress pricing information in the response.
    Valid values:
    • true: Pricing is suppressed.
    • false: Pricing is included.

    Data type: Boolean

    Default: false
    headerContext.transaction_date Date and time of the transaction.

    Format: yyyy-MM-dd HH:mm:ss (Example: 2026-03-30 20:20:08)

    Data type: String
    pageIndex Zero-based index of the page of results to return.

    Data type: Number (integer)

    Minimum value: 0

    Default: 0
    pageLimit Number of search results per page.

    Data type: Number

    Default: 10
    searchTerm Keyword or phrase to search for in the product catalog. When null or empty, returns all products in the specified catalog.

    Data type: String

    Default: null
    selectedCatalog Sys_id of the catalog to search.

    Table: Product Offering Catalog [sn_prd_pm_product_offering_catalog]

    Data type: String

    Default: “allCatalog” (searches across all catalogs)
    selectedCategory Sys_id of the category to filter results by. If providing this value, you must pass the selectedCatalog to which that particular category belongs to.

    Table: Product Offering Category [sn_prd_pm_product_offering_category]

    Data type: String

    Default: “showAll” (returns results from all categories within the catalog)
    sortBy Field to sort results by. Accepted values are dependent on the value of catalogType.
    Valid values:
    • PRODUCT_OFFERING:
      • code
      • description
      • display_name
      • name
      • score
    • For SERVICE_SPECIFICATION:
      • description
      • display_name
      • name
      • score
      • specificaton_code

    Data type: String
    sortOrder Sort direction for results.
    Valid values:
    • ascending
    • descending

    Data type: String

    Default: descending

    Headers

    The following request and response headers apply to this HTTP action only, or apply to this action in a distinct way. For a list of general headers used in the REST API, see Supported REST API headers.

    Table 4. Request headers
    Header Description
    Accept Media type accepted by the client. Set to application/json.
    Content-Type Media type of the request body. Set to application/json.
    Authorization Access to the instance. (OOB default ACL for scripted REST execute)
    Table 5. Response headers
    Header Description
    None

    Status codes

    The following status codes apply to this HTTP action. For a list of possible status codes used in the REST API, see REST API HTTP response codes.

    Table 6. Status codes
    Status code Description
    200 OK. The search completed successfully. The response body contains the paginated list of matching products.
    401 Unauthorized. The calling user isn't authenticated.
    403 Forbidden. The calling user doesn't have the sn_prd_pm.product_catalog_viewer or sn_prd_pm.external_product_viewer role required to access this endpoint.
    500 Internal Server Error. Custom message - “The request couldn't be processed due to an internal server error. Please retry later."

    Response body parameters (JSON or XML)

    Name Description
    selectedCatalogHierarchy List of all eligible catalog objects when no default catalog is configured and "All Catalogs" is the selected view.

    Data type: Array of Objects

    "selectedCatalogHierarchy": [
  {
   "id": "String",
   "label": String",
   "children": [] 
  }
]
    selectedCatalogHierarchy.id Category identifier. A sys_id for catalog categories, or the literal showAll for the "Show all" option.

    Data type: String
    selectedCatalogHierarchy.label Display name of the category.

    Data type: String
    selectedCatalogHierarchy.children
    Child category nodes. Dependent on the value set for selectedCategory in the request:
    • Value is empty or showAll (default): Returns an empty array ([]) when there are no children; the showAll node returns an empty object ({}).
    • Value is a sys_id: Returns the child sys ID, display value, and any nested children associated with the given category sys_id.

    Data type: Object or Array

    //'selectedCategory' is 'showAll'

{
   "id": "showAll",
   "label": "Show all",
   "children": {}
}

    //'selectedCategory' is sys_id

{
 "id": "String",
 "label": "String",
 "children": [
  {
   "id": "String"
   "label": "String",
   "children": [Array]
  }
 ]
}
    leafCategoryList A comma-separated string of eligible leaf category sys_ids used to filter product offerings, derived from the selected catalog and category hierarchy.

    Only included in the output when not already provided in the input filter.

    Data type: String
    response An array matching the current filter criteria, including search terms, selected category, and eligibility rules.

    Data type: Array of Objects

    "response": [
 {
   "productOfferingSysId": {Object},
   "code": {Object},
   "name": {Object},
   "description": {Object},
   "offerType": {Object},
   "pricingMethod": "String",
   "uom": {Object},
   "offerTypeVariation": "String",
   "listPrice": "String",
   "priceList": "String"
 }
]
    response. productOfferingSysId List containing the sys_id(s) of the product offering record(s).

    Data type: Object

    "productOfferingSysId": {
  "value": "String",
  "displayValue": "String"
}
    response.productOfferingSysId.value Stored (raw) value of the field.

    Data type: String
    response.productOfferingSysId.displayValue Display value of the field.

    Data type: String
    response.code Product offering code.

    Data type: Object

    "code": {
  "value": "String",
  "displayValue": "String"
}
    response.code.value Stored (raw) value of the field.

    Data type: String
    response.code.displayValue Display value of the field.

    Data type: String
    response.name Display name of the product offering.

    Data type: Object

    "name": {
  "value": "String",
  "displayValue": "String"
}
    response.name.value Stored (raw) value of the field.

    Data type: String
    response.name.displayValue Display value of the field.

    Data type: String
    response.description Details about the product offering.

    Data type: Object

    "description": {
  "value": "String",
  "displayValue": "String"
}
    response.description.value Stored (raw) value of the field.

    Data type: String
    response.description.displayValue Display value of the field.

    Data type: String
    response.offerType Type of the product offering (for example, simple, config, or simple_with_spec).

    Data type: Object

    "offerType": {
  "value": "String",
  "displayValue": "String"
}
    response.offerType.value Stored (raw) value of the field.

    Data type: String
    response.offerType.displayValue Display value of the field.

    Data type: String
    response.pricingMethod Pricing method for the offering.
    Possible values:
    • one_time
    • recurring

    Data type: String
    response.uom Unit of measure for the offering.

    Data type: Object

    "uom": {
  "sysId": "String",
  "name": "String"
}
    response.uom.sys_id Sys_id of the unit-of-measure record.

    Data type: String
    response.uom.name Display name of the unit of measure (for example, Each).

    Data type: String
    response.offerTypeVariation Variation type of the offering, typically matching offerType.

    Data type: String
    response.listPrice Formatted list price of the product offering (for example, "$50.00"). May be absent if no price is configured.

    Data type: String
    response.priceList Sys_id of the associated price list record. May be absent if no price list is assigned.

    Data type: String
    response.visual URL to the product offering's image/thumbnail, if configured and if sn_prd_pm.show_product_visuals system property is enabled.

    Data type: String
    response.derivedPrice Flag that indicates whether the product's price is calculated dynamically based on related products, product characteristics, or predefined pricing rules rather than having a fixed catalog list price.
    Valid values:
    • true: Product's price is calculated dynamically.
    • false: Product's price is calculated using a fixed catalog list price.

    Data type: Boolean
    response.items.semanticSimilarity Relevance or semantic score assigned to this result by the AI search engine. Field is absent from non-AI Search responses.

    Data type: Number
    spellCorrectedTerm Spell-corrected version of the search term, returned when AI Search + RAG is enabled and a correction is available. Field is absent from non-AI Search responses.

    Data type: String
    suggestedRecordDisplayName Display name of a suggested record, returned when AI Search + RAG is enabled and a direct match suggestion exists.

    Data type: String
    count Number of product offerings in the response array.

    Data type: Number

    cURL request

    The following example searches for offerings matching the term 'modem' within a specific catalog and category, with an account context for pricing and eligibility.

    curl "https://instance.servicenow.com/api/sn_prd_pm/v1/catalog/search" \ 
--request POST \ 
--header "Accept:application/json" \ 
--header "Content-Type:application/json" \ 
--data "{\"searchTerm\":\"modem\",\"selectedCatalog\":\"eaf0159fd0a63110f8770dbf976be178\",\"selectedCategory\":\"e6f0159fd0a63110f8770dbf976be18c\",\"headerContext\":{\"account\":\"ffc68911c35420105252716b7d40dd55\"}}" \ 
--user 'username':'password'

    Response body.

    {
  "selectedCatalogHierarchy": [
    { "id": "showAll", "label": "Show all", "children": {} },
    { "id": "eaf0159fd0a63110f8770dbf976be18a", "label": "Connected Car", "children": [] },
    { "id": "7e6d2c02742e4a10f877468e695efae1", "label": "Connectivity Services", "children": [] },
    { "id": "aef0159fd0a63110f8770dbf976be185", "label": "Elevators", "children": [] },
    { "id": "50605f1a49e0b210f8777676c00265b6", "label": "Enterprise SaaS Solutions", "children": [] },
    { "id": "6ef0159fd0a63110f8770dbf976be189", "label": "Home Automation", "children": [] },
    { "id": "e6f0159fd0a63110f8770dbf976be18c", "label": "Internet", "children": [] },
    { "id": "6af0159fd0a63110f8770dbf976be18b", "label": "MultiPlay", "children": [] },
    { "id": "eef0159fd0a63110f8770dbf976be188", "label": "OTT", "children": [] },
    { "id": "8eb87bb3ff1ef61081adffffffffff53", "label": "Solana US Catalog_all_offers", "children": [] }
  ],
  "leafCategoryList": "e6f0159fd0a63110f8770dbf976be18c",
  "response": [
    {
      "productOfferingSysId": {
        "value": "0b61dd9fd0a63110f8770dbf976be171",
        "displayValue": "0b61dd9fd0a63110f8770dbf976be171"
      },
      "code": {
        "value": "SOLANAMODE2",
        "displayValue": "SOLANAMODE2"
      },
      "name": {
        "value": "Solana Modem M Series",
        "displayValue": "Solana Modem M Series"
      },
      "description": {
        "value": "Solana Modem M Series",
        "displayValue": "Solana Modem M Series"
      },
      "offerType": {
        "value": "simple",
        "displayValue": "simple"
      },
      "pricingMethod": "one_time",
      "uom": {
        "sysId": "cb2795d553020110286eddeeff7b12ff",
        "name": "Each"
      },
      "offerTypeVariation": "simple",
      "listPrice": "$130.00",
      "priceList": "19d29513d0e63110f8770dbf976be122"
    },
    {
      "productOfferingSysId": {
        "value": "0761dd9fd0a63110f8770dbf976be173",
        "displayValue": "0761dd9fd0a63110f8770dbf976be173"
      },
      "code": {
        "value": "SOLANAMODE1",
        "displayValue": "SOLANAMODE1"
      },
      "name": {
        "value": "Solana Modem N Series",
        "displayValue": "Solana Modem N Series"
      },
      "description": {
        "value": "The Solana Modem N Series is engineered to deliver exceptional performance, reliability, and seamless connectivity for both residential and business environments. Designed for users who demand high-speed internet, the N Series modem offers cutting-edge technology that supports the latest broadband standards, providing a robust solution for all your data needs.   Technical Specifications Modem Type: - Cable Modem (DOCSIS 3.1) - Wi-Fi Standards: 802.11ac (Dual-Band) - Ethernet Ports: 4x Gigabit Ethernet Ports - Wi-Fi Range: Up to 1500 sq. ft. (coverage may vary based on environment) - Speed: Supports up to [Insert Maximum Speed] ",
        "displayValue": "The Solana Modem N Series is engineered to deliver exceptional performance, reliability, and seamless connectivity for both residential and business environments. Designed for users who demand high-speed internet, the N Series modem offers cutting-edge technology that supports the latest broadband standards, providing a robust solution for all your data needs.   Technical Specifications Modem Type: - Cable Modem (DOCSIS 3.1) - Wi-Fi Standards: 802.11ac (Dual-Band) - Ethernet Ports: 4x Gigabit Ethernet Ports - Wi-Fi Range: Up to 1500 sq. ft. (coverage may vary based on environment) - Speed: Supports up to [Insert Maximum Speed] "
      },
      "offerType": {
        "value": "simple",
        "displayValue": "simple"
      },
      "pricingMethod": "one_time",
      "uom": {
        "sysId": "cb2795d553020110286eddeeff7b12ff",
        "name": "Each"
      },
      "offerTypeVariation": "simple",
      "listPrice": "$120.00",
      "priceList": "19d29513d0e63110f8770dbf976be122"
    }
  ],
  "count": 2
}

    cURL request

    The following example searches for service specifications matching the term “firewall service”.

    curl "https://instance.servicenow.com/api/sn_prd_pm/v1/catalog/search" \ 
--request POST \ 
--header "Accept:application/json" \ 
--header "Content-Type:application/json" \ 
--data "{\"searchTerm\":\"firewall service\", \"catalogType\":\"SERVICE_SPECIFICATION\"}" \ 
--user 'admin':'admin'

    Response body.

    {
  "response": [
    {
      "productOfferingSysId": {
        "value": "f99546ff07266010a7955b7e0ad300a8",
        "displayValue": "f99546ff07266010a7955b7e0ad300a8"
      },
      "code": {
        "value": "MANAGEDFIREWALLSERVICE",
        "displayValue": "MANAGEDFIREWALLSERVICE"
      },
      "name": {
        "value": "Managed Firewall Service",
        "displayValue": "Managed Firewall Service"
      },
      "description": {
        "value": "Managed Firewall Service",
        "displayValue": "Managed Firewall Service"
      },
      "offerType": {
        "value": "config",
        "displayValue": "config"
      }
    },
    {
      "productOfferingSysId": {
        "value": "52c6b30d773301108b2a1e599a5a9954",
        "displayValue": "52c6b30d773301108b2a1e599a5a9954"
      },
      "code": {
        "value": "MANAGEDFIREWALLSERVICEV2",
        "displayValue": "MANAGEDFIREWALLSERVICEV2"
      },
      "name": {
        "value": "Managed Firewall Service v2",
        "displayValue": "Managed Firewall Service v2"
      },
      "description": {
        "value": "Managed Firewall Service",
        "displayValue": "Managed Firewall Service"
      },
      "offerType": {
        "value": "config",
        "displayValue": "config"
      }
    },
    {
      "productOfferingSysId": {
        "value": "35d077304f3e1110b915b2e76e72e06e",
        "displayValue": "35d077304f3e1110b915b2e76e72e06e"
      },
      "code": {
        "value": "MANAGEDFIREWALLSERVICEV3",
        "displayValue": "MANAGEDFIREWALLSERVICEV3"
      },
      "name": {
        "value": "Managed Firewall Service v3",
        "displayValue": "Managed Firewall Service v3"
      },
      "description": {
        "value": "Managed Firewall Service",
        "displayValue": "Managed Firewall Service"
      },
      "offerType": {
        "value": "config",
        "displayValue": "config"
      }
    },
    {
      "productOfferingSysId": {
        "value": "14735356775131108e191e599a5a99c9",
        "displayValue": "14735356775131108e191e599a5a99c9"
      },
      "code": {
        "value": "MANAGEDFIREWALLSERVICEV4",
        "displayValue": "MANAGEDFIREWALLSERVICEV4"
      },
      "name": {
        "value": "Managed Firewall Service v4",
        "displayValue": "Managed Firewall Service v4"
      },
      "description": {
        "value": "Managed Firewall Service",
        "displayValue": "Managed Firewall Service"
      },
      "offerType": {
        "value": "config",
        "displayValue": "config"
      }
    }
  ],
  "count": 4
}

    cURL request

    The following example performs a search request using the full set of parameters and a complete header context.

    curl "https://instance.servicenow.com/api/sn_prd_pm/v1/catalog/search" \
  --request POST \
  --header "Accept: application/json" \
  --header "Content-Type: application/json" \
  --user 'username:password' \
  --data '{
    "searchTerm": "sensor",
    "selectedCatalog": "eaf0159fd0a63110f8770dbf976be178",
    "selectedCategory": "6ef0159fd0a63110f8770dbf976be189",
    "pageIndex": 0,
    "pageLimit": 10,
    "catalogType": "PRODUCT_OFFERING",
    "sortOrder": "descending",
    "sortBy": "score",
    "aiSearchSuggestionId": "",
    "headerContext": {
      "account": "ffc68911c35420105252716b7d40dd55",
      "pricelist": "19d29513d0e63110f8770dbf976be122",
      "currency": "USD",
      "suppressPricing": false,
      "transaction_date": "2026-03-30 20:20:08",
      "shipping_city": "Dallas",
      "shipping_country": "USA",
      "shipping_location": "25aba2ed0a0a0bb300b69ce49ae72211",
      "shipping_state": "TX",
      "shipping_street": "13770 Noel Road, Dallas",
      "shipping_zip": "75254-7536",
      "billing_city": "Dallas",
      "billing_country": "USA",
      "billing_location": "25aba2ed0a0a0bb300b69ce49ae72211",
      "billing_state": "TX",
      "billing_street": "13770 Noel Road, Dallas",
      "billing_zip": "75254-7536",
      "sales_agreement": ""
    }
  }'

    Response body.

    {
  "selectedCatalogHierarchy": [
    { "id": "showAll", "label": "Show all", "children": {} },
    { "id": "eaf0159fd0a63110f8770dbf976be18a", "label": "Connected Car", "children": [] },
    { "id": "7e6d2c02742e4a10f877468e695efae1", "label": "Connectivity Services", "children": [] },
    { "id": "aef0159fd0a63110f8770dbf976be185", "label": "Elevators", "children": [] },
    { "id": "50605f1a49e0b210f8777676c00265b6", "label": "Enterprise SaaS Solutions", "children": [] },
    { "id": "6ef0159fd0a63110f8770dbf976be189", "label": "Home Automation", "children": [] },
    { "id": "e6f0159fd0a63110f8770dbf976be18c", "label": "Internet", "children": [] },
    { "id": "6af0159fd0a63110f8770dbf976be18b", "label": "MultiPlay", "children": [] },
    { "id": "eef0159fd0a63110f8770dbf976be188", "label": "OTT", "children": [] },
    { "id": "8eb87bb3ff1ef61081adffffffffff53", "label": "Solana US Catalog_all_offers", "children": [] }
  ],
  "leafCategoryList": "6ef0159fd0a63110f8770dbf976be189",
  "response": [
    {
      "productOfferingSysId": {
        "value": "fe5d203e11307110f877366201dea631",
        "displayValue": "fe5d203e11307110f877366201dea631"
      },
      "code": {
        "value": "DOORSENSOR1",
        "displayValue": "DOORSENSOR1"
      },
      "name": {
        "value": "Door Sensor",
        "displayValue": "Door Sensor"
      },
      "description": {
        "value": "Door Sensor",
        "displayValue": "Door Sensor"
      },
      "offerType": {
        "value": "simple",
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