Install an ODBC driver patch

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Use ServiceNow patches to install incremental ODBC fixes that occur between major ODBC releases.

    Before you begin

    Before applying a new ODBC driver patch, do the following actions:
    • Ensure that you have the Java Runtime Environment (JRE) already installed in your instance.
    • Close any applications currently using the ODBC driver.

    You must have administrator-level access for the Windows computer that you want to install the ODBC driver patch on.

    Role required: admin

    About this task

    Incremental ODBC patches contain only fixes to the ODBC driver and do not include fixes for third-party products such as Progress SDK. Third-party product fixes are included only in major ODBC release updates.

    Procedure

    1. Download and unzip the ODBC patch zip file from KB0540707 in the ServiceNow Knowledge Base.
    2. Extract the zip files into a folder named odbc-patch.
    3. From the Start menu, right-click Command Prompt and select Run as administrator.
    4. In the Command Prompt window, cd to the odbc-patch folder created in step 2, type update.bat, and press Enter.
      The installer prompts for the installation directory of the ODBC driver. The default installation location is C:\Program Files\ServiceNow\ODBC.
    5. Do one of the following actions if the ODBC driver is installed or not installed in the default installation location.
      • If the ODBC driver is installed in C:\Program Files\ServiceNow\ODBC, enter y and press Enter.
      • If the ODBC driver is not installed in C:\Program Files\ServiceNow\ODBC, enter the complete path to the ODBC installation directory and press Enter.

      The installer validates the installation location. If the location specified is not valid, the installer prompts for the correct location of the installed ODBC driver.

      Once you enter a valid installation location, the installer checks for the installed version and compares it with the version of the patch.
      • If the currently installed version is the latest version, the installer aborts the installation process and displays the following message:
        The version you are trying to install is same as the existing version. Installation aborted.
      • If the currently installed version is the same as the patch version, the installer aborts the installation process and displays the following message:
        The current installed version is the most recent version. Installation aborted.
      • If the patch version is the latest version, the installer continues with the patch installation. After the installation is complete, you receive the following confirmation message:
        Patch is successfully installed.