--- sourceDocument: Brazil Build or modify applications sourceDocumentLink: https://www.servicenow.com/docs/r/application-development Release : - brazil ft:locale : - en-US ft:publication_title : - Brazil Build or modify applications ft:clusterId : - cadev bundleId : - cadev workflow : - Development, Data, and Analytics --- # Design workspace # AI Desktop Actions Design workspace {#ariaid-title1} Release version: Brazil Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 5 minutes to read The Design workspace is an interactive environment within AI Desktop Actions that enables you to create desktop actions by recording and configuring user interactions with desktop applications. The workspace provides a visual canvas where you can design multi-screen automation workflows that capture business processes across different applications. Important: Access to the Design workspace and Execution workspace depends on the user's role. * When users with the AI Agent Admin (sn_aia.admin) role sign in from their desktop, they can access the Home page and Design workspace to create desktop actions. When they test a desktop action, the Execution workspace launches automatically. * When users with the ServiceNow Otto panel user (now_assist_panel_user) role trigger an automation from the ServiceNow Otto panel, the Execution workspace launches automatically to run the desktop action. {#agentic-desktop-overview__ul_d53_2gs_whc} You don't open the Execution workspace directly. It launches automatically when you test or run a desktop action. ## AI Desktop Actions home page {#agentic-desktop-overview__section_g5z_lzf_ghc} The home page provides an intuitive interface to help you quickly create, track, and manage your desktop actions. You can easily find and manage your existing desktop actions and monitor their status. Figure 1. AI Desktop Actions home page When you log in to AI Desktop Actions, the home page is the first screen you see. The home page lets you interact with various functionalities. Create desktop action : You can create desktop actions by manually capturing steps or auto-capture steps through recording. Search and manage actions : You can search for specific actions and manage them directly from the home page. My Actions and All Actions : My Actions tab shows only the actions published by the logged in user. All Actions tab shows list of all actions available on the instance the logged in user is connected to. Desktop action cards : Configured desktop actions with details, such as created date, user who created, applications added, and activation status. Edit desktop actions : You can modify a desktop action by selecting the Edit option for each card. Any changes you make are saved and reflected on the home page. First-time user onboarding : When you open AI Desktop Actions for the first time, an onboarding wizard guides you through steps to create and activate a desktop action. : Select Skip intro to bypass the onboarding wizard and go to the home page. Select the Don't show this again option to prevent the wizard from appearing the next time you open the app. After completing the onboarding wizard, select **Get started** to start creating desktop actions. Access to profile and documentation : A dedicated section enables you to view your profile information, access product documentation, and check the product version. ## What AI generates after recording {#agentic-desktop-overview__section_x2n_qfv_ljc} When you use record with AI option, AI badge, AI analysis retry option, and screen context are shown in the properties panel for each screen. If you aren't satisfied with the results, you can regenerate anchors and screen context by selecting Retry ![]().Figure 2. AI badge for screens in the properties panel An AI badge appears for each anchor generated using AI.Figure 3. AI badge for anchors in the properties panel ## AI Desktop Actions Design tab {#agentic-desktop-overview__section_zx1_sfl_ghc} The Design workspace provides a no-code environment for creating, managing, and testing your desktop actions. You can either auto-capture or manually record a series of steps you perform on your computer, such as clicking buttons, entering text, selecting from drop-down, or interacting with different applications. You can then save this sequence as a reusable desktop action. Figure 4. Design tab {#agentic-desktop-overview__table_dqh_1bz_ghc__entry__3} | No. | Element | Description | |-|-|-| | 1 | Design tab | Enables you to design your desktop actions by adding screens, anchors, and steps. | | 2 | Details tab | Enables you to add details to your desktop actions, such as name, description, and applications that this desktop action interacts with. You can also review the inputs and outputs of this desktop action. | | 3 | Screens and Steps panel | Shows all the captured screens and added anchors and steps in a sequence the desktop action must perform them. You can drag and move these items to change the order. You can also run a screen-level test by selecting the Run screen test icon ![](). | | 4 | Properties panel | Enables you to configure the properties for screens, anchors, and steps. | | 5 | Capture options | Provides two options for capturing interactions with applications that you want to automate. * Auto-capture steps: Automatically records the steps that you perform for the task that you want to automate. * Manual capture screens: Enables you to capture the screens manually, insert anchors, and add steps that you want to automate. {#agentic-desktop-overview__ul_q5l_pbz_ghc} | | 6 | Captured screen | The application screen that you captured. You can delete any screen by selecting the Delete icon ![]() from the Screens and steps panel. | | 7 | Anchor | An anchor is a reference point on the screen that helps the automation identify and interact with a nearby UI elements. During execution, the system uses computer vision to locate the anchor and then identifies the UI elements at a related distance from the anchor. Anchors improve the stability and accuracy of steps when the target element's location may shift or when the UI layout varies across sessions. You can delete any anchor by selecting the Delete icon ![](). | | 8 | Step | A step in your automation. The following types of steps are supported: Inputs * Set Text * Click * Mouse Click * Send Keys {#agentic-desktop-overview__ul_g41_flz_ghc} Outputs * Get Text * Get Table * OCR Read Text {#agentic-desktop-overview__ul_i1h_v24_jhc} You can add a step by selecting the Add step icon from the Step control menu. You can delete any step by selecting the Delete icon ![](). | | 9 | Test | Enables you to test the desktop action in Execution workspace before you activate it. You can also test individual screens to quickly identify and troubleshoot issues. Run the test by entering the required inputs manually. | | 10 | Save | Enables you to save the desktop action after you have configured the required fields. | | 11 | Activate | Option to activate the desktop action so that it can be published to AI Agent Studio. You can add the activated desktop action as a tool to AI agents. Note: After activation, save the desktop action to make it available as a tool in AI Agent Studio. | | 12 | Screen capture options | * Re-capture screen - Re-capture new screen to replace the existing screen. * Add anchor - Add anchor on the captured screen. * Delete screen - Delete the captured screen. All the associated anchor and steps are deleted. {#agentic-desktop-overview__ul_fmt_kdn_53c} | [ ] {#agentic-desktop-overview__table_dqh_1bz_ghc} **Related concepts** * [Defined desktop actions in AI Desktop Actions](https://www.servicenow.com/docs/jOaNyKYKreHAkgAjf9Yezw "Desktop actions enable you to automate repetitive tasks on your desktop and web applications. This capability helps you streamline repetitive tasks, improve efficiency, and integrate desktop application workflows into your ServiceNow processes.") * [Example: Automate badge request management using AI Desktop Actions](https://www.servicenow.com/docs/ry~yc0psFcQs3DNIJhP2AA#example-badging-magmt-concept-ad "Automate various tasks related to badge requests through desktop actions using AI Desktop Actions and AI agents.") * [Example: Automate shipping management tasks using AI Desktop Actions](https://www.servicenow.com/docs/6grDwYhbAgCEdDUitQ6DUQ#example-shipping-magmt-concept-ad "Automate various tasks related to shipping management through desktop actions using AI Desktop Actions and AI agents.") **Related tasks** * [Automate repetitive tasks by auto-capturing steps in AI Desktop Actions](https://www.servicenow.com/docs/WtTq1gWDHHfpG2wHOQG4Cw "Create desktop actions by auto-capturing steps to automate repetitive tasks in AI Desktop Actions. You can save the steps that you perform on the application elements as a reusable desktop action of type on-screen task.") * [Extend a desktop action by manually capturing steps in AI Desktop Actions](https://www.servicenow.com/docs/I9fWp9dSATSwl7yS7jB2~Q "Extend the automation logic in a desktop action by manually capturing steps in AI Desktop Actions.") **Related reference** * [Screen, anchor, and step properties in AI Desktop Actions](https://www.servicenow.com/docs/dSXSRZZenXx3T6SkN4PdEQ "Learn about the properties of screens, anchors, and steps. There are multiple types of steps and each step type has distinct properties. You can update the properties to modify the behavior of the steps.")