---
sourceDocument: Brazil Build or modify applications
sourceDocumentLink: https://www.servicenow.com/docs/r/application-development

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Build or modify applications

ft:clusterId :

    - cadev

bundleId :

    - cadev

workflow :

    - Development, Data, and Analytics


---

# Troubleshooting

# Troubleshooting the Credit Dashboard {#ariaid-title1}

Release version: Brazil  
Updated October 21, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The AI Workflow Factory Prime Credit Dashboard doesn't populate capability data on initial install. Use the following troubleshooting guide to resolve the issue.

## Symptom

The Credit Dashboard displays an empty state on initial install of the application.  

## Cause

The Credit Dashboard contains a known error in which the dashboard doesn't populate with data until specific scheduled jobs run, which sometimes occur up to 24 hours after the installation.

## Resolution

### Procedure

1. Navigate to System SchedulerScheduled JobsScheduled Jobs.
2. Filter the list to display scheduled jobs related to AI Workflow Factory Prime.
   1. Select the filter icon ![]().
   2. From the field options, select the drop-down menu and select Name.
   3. In the value field, enter <kbd class="ph userinput">AI WF</kbd>.  
   4. Select Run.
   {#aiwfp-credit-dashboard-troubleshooting__substeps_eth_v4b_zkc}
3. Select and hold (or right-click) the AI WF Rate Card Sync record and select Execute Now.  
   Selecting Execute Now populates the capability configuration. It might take several seconds for the population to complete. Wait until the job is completed before proceeding to the next step.
4. Select and hold (or right-click) the AI WF Credit Aggregator record and select Execute Now.  
   Selecting Execute Now converts usage data into the AI Workflow Factory Prime credit model. Complete this step only after running the AI WF Rate Card Sync job.
5. Return to the Credit Dashboard by navigating to AllAI Workflow Factory Prime Credit DashboardCredit Dashboard.
6. Confirm that the dashboard displays correctly.

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