---
sourceDocument: Brazil Build or modify applications
sourceDocumentLink: https://www.servicenow.com/docs/r/application-development

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Build or modify applications

ft:clusterId :

    - cadev

bundleId :

    - cadev

workflow :

    - Development, Data, and Analytics


---

# Creating an action

# Creating an action {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Create an action to empower users to fix issues automatically.

As a technical user or system administrator, you must create actions based on user requests.

If a user faces an issue due to which an automation is frequently failing, the user will create an action request. Based on the action request, you need to create an action.
* **[Create a flow, subflow, or action in Workflow Studio](https://www.servicenow.com/docs/Vz7krO50ysuSwyuRmUxAVA)**   
  Create a flow in Workflow Studio to automate fixing repeated issues that cause automations to fail in Automation Center.
* **[Create an action category](https://www.servicenow.com/docs/7jymO467u6h5OYTpFFGsfg)**   
  Create an action category to associate with an action. Action categories help users to categorize the actions into different categories, which would make selecting categories easier.
* **[Create an action type](https://www.servicenow.com/docs/rUc5I2cKUOWqYcs3oyTBOg)**   
  Create an action type to associate with an action category. Action types are a sub-set of action category. They are used for easier identification based on need.
* **[Create an action](https://www.servicenow.com/docs/r6_Dh9wkLLY2dj5~hadz3A)**   
  Create an action to view and execute in Action Center to fix issues that cause automations to fail in Automation Center.