---
sourceDocument: Brazil Build or modify applications
sourceDocumentLink: https://www.servicenow.com/docs/r/application-development

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Build or modify applications

ft:clusterId :

    - cadev

bundleId :

    - cadev

workflow :

    - Development, Data, and Analytics


---

# Start a ServiceNow Arc chat session

# Start a ServiceNow Arc chat session {#ariaid-title1}

Release version: Brazil  
Updated September 25, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Send your first request to ServiceNow Arc, from a simple question to a complex multi-step task, and track its progress.

## Before you begin

Role required: sn_app_arc.user

## Procedure

1. Open the ServiceNow Arc application.  
   The home screen opens with the message box and suggestions.
2. **Optional:** Select a suggestion category below the message box, and then select a prompt.  
   {#get-started-with-cowork__table-suggestion-categories__entry__2}

   | Category | Use it to |
   |-|-|
   | Get Started | Connect Microsoft 365, try a skill such as `/plan-my-time`, or browse the available skills. |
   | For you | Ask about your meetings, pending approvals, assigned incidents, and upcoming SLA breaches. |
   | IT Helpdesk | Work with incidents, change requests, the knowledge base, and the service catalog. |
   | Ask Anything | Get help with everyday work, such as writing an email, drafting an agenda, or setting a reminder. |
   [Table 1. Suggestion categories]

   {#get-started-with-cowork__table-suggestion-categories}
3. In the message box, describe what you need done, or edit the selected prompt.  
   You can ask for a single answer or a complete piece of work. Arc identifies the steps and completes them for you.

   To speak your request instead, select the microphone icon.
4. **Optional:** Select the add icon in the message box, and then select an option to add context or change how Arc handles the request.  
   {#get-started-with-cowork__table-message-options__entry__2}

   | Option | Description |
   |-|-|
   | Attach files or photos | Add a file or photo as context for your request. Attached items don't change your workspace. |
   | Web search | Turn web search on or off. A check mark shows that web search is on. |
   | Workspace | View your default workspace folder. To change it, select Open in Settings. |
   | ServiceNow | View the ServiceNow instance Arc connects to. |
   | Diagnose issues | Run a health check on Arc and get suggested fixes. |
   [Table 2. Message options]

   {#get-started-with-cowork__table-message-options}
5. Select the send icon.  
   The chat appears in the sidebar so you can return to it later.
{#get-started-with-cowork__steps_h5l_dwn_rkc}