---
sourceDocument: Brazil Build or modify applications
sourceDocumentLink: https://www.servicenow.com/docs/r/application-development

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Build or modify applications

ft:clusterId :

    - cadev

bundleId :

    - cadev

workflow :

    - Development, Data, and Analytics


---

# Download and install Arc on Windows

# Download and install Arc on Windows {#ariaid-title1}

Release version: Brazil  
Updated October 26, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Install ServiceNow Arc on your Windows computer.

## Before you begin

Your computer must meet these system requirements:

* Windows 11, x64
* Administrator privileges on the computer, to install the MSI and turn on the Windows Hypervisor Platform feature
* At least 8 GB of RAM, with 16 GB recommended
* About 50 GB of free disk space

{#install-arc-windows__ul-prereq-install-arc-windows}

Role required: sn_app_arc.admin or sn_app_arc.user

## Procedure

1. Navigate to AllServiceNow ArcDownloads.
2. Download the Windows installer.
3. In your Downloads folder, double-click the ServiceNow Arc MSI installer file.  
   Windows Installer prepares the installation, and the setup wizard opens.
4. Restart your computer.
5. On the welcome screen and the Destination Folder screen, select Next.
6. Select Install, and approve the administrator prompt.  
   The setup wizard installs ServiceNow Arc. If the Windows Hypervisor Platform isn't on yet, the installer shows Enabling Windows Hypervisor Platform, which can take a few minutes, and asks you to restart
   the computer when it finishes.
7. On the completed screen, select Finish.  
   To open Arc right away, leave the launch check box selected.
8. To open Arc later, double-click its desktop icon, or select Start, search for <kbd class="ph userinput">Arc</kbd>, and select the app.
9. Sign in with your ServiceNow credentials.  
   The first time you sign in, Arc downloads the sandbox image and sets up the sandbox, and the sidebar shows Provisioning sandbox. This happens once, and later launches are faster. To follow the
   progress, select Provisioning sandbox.
{#install-arc-windows__steps-install-arc-windows}

## Result

When Sandbox image ready, Hyper-V runtime prepared, and MicroVM sandbox ready are all complete, the sidebar shows Sandbox Provisioned, and you can start a chat.

## What to do next

To finish setting up Arc, see [Set up ServiceNow Arc](https://www.servicenow.com/docs/bdVeuIBltnVAdR~lZ2vo1g "Connect Arc to your ServiceNow instance and prepare your workspace and secure sandbox.").

For more information about resolving common issues, see [Troubleshoot Arc](https://www.servicenow.com/docs/cuq3jElc52SzshSa_gKo9w "Resolve common Arc issues, such as a token page that keeps appearing, sign in errors, AI connection errors, and sandbox failures.").

After you install Arc, it keeps itself up to date. It checks for updates at startup, and when you check for updates from Settings.

*[\>]: and then