---
sourceDocument: Brazil Build or modify applications
sourceDocumentLink: https://www.servicenow.com/docs/r/application-development

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Build or modify applications

ft:clusterId :

    - cadev

bundleId :

    - cadev

workflow :

    - Development, Data, and Analytics


---

# Make auto mode available to Arc users

# Make auto mode available to Arc users {#ariaid-title1}

Release version: Brazil  
Updated October 22, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Turn on auto
mode for the users a policy covers and choose which tools can use it, so users can let an AI model reviewer approve lower risk actions instead of answering every prompt.

## Before you begin

Role required: sn_app_arc.admin

## About this task

Auto mode needs two things: the auto approval capability turned on, and at least one tool gate set to auto approval. The capability is off by default. Until both are in place, users see Auto unavailable in
the chat, and a tool gate set to auto approval behaves like a tool gate that requires approval.

In auto mode, deny gates, hard gates, connector scopes set to ask first, and sandbox rules still apply.

## Procedure

1. Navigate to AllServiceNow ArcPoliciesArc Agent Policy.
2. Open the policy assigned to the users who need auto mode.
3. Turn on the auto approval capability.
   1. Select the Capability Overrides tab, and then select New.
   2. In the Capability field, select <kbd class="ph userinput">feature:auto_approval</kbd>.
   3. In the Override Value field, enter <kbd class="ph userinput">true</kbd>.
   4. Confirm that Active is selected, and then select Submit.
4. For each tool that can use auto mode, set its tool gate to Auto Approval.  
   Use auto approval for frequently used tools where repeated prompts slow users down. Keep tools that make sensitive changes under hard gates.
5. Select Update.
{#make-auto-mode-available__steps-make-auto-mode-available}

## Result

Users covered by the policy can select Auto for a chat, and a notice above the chat tells them Your organization turned on auto mode. If you later turn off the capability or remove every auto approval tool gate, users' saved choices
return to Standard.

## What to do next

Usage Insights records when users switch modes, which tool calls auto mode approves, and which it sends to the user for approval.

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