Exploring Now Assist for App Engine

  • Release version: Australia
  • Updated March 12, 2026
  • 3 minutes to read
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    Summary of Exploring Now Assist for App Engine

    Now Assist for App Engine is an application that enhances custom applications with AI capabilities, streamlining the development process for both new and existing applications. It leverages the generative and agentic AI capabilities of the ServiceNow AI Platform, enabling developers to create sophisticated AI experiences seamlessly.

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    Key Features

    • AI Capabilities: Includes skills, AI agents, and agentic workflows, with a new custom app record summarization skill starting from version 28.2.4.
    • User Roles: Developers can build and embed custom AI elements, while requesters and fulfillers can utilize AI agents in real-time to complete tasks.
    • Developer Workflow: Involves identifying tasks, engineering skills, selecting a large language model (LLM), adding tools, testing, and embedding skills within applications.

    Key Outcomes

    • Empowers developers to modernize applications with generative AI and enhance productivity through automation.
    • Improves task completion efficiency and allows users to quickly understand record contents using summarization skills.
    • Enables offloading of manual tasks to AI, enhancing overall workflow efficiency.

    Next Steps

    For further exploration, customers can refer to resources on installing and using Now Assist for App Engine.

    Explore the AI capabilities, users, benefits, and workflow for using Now Assist for App Engine to enhance your custom applications with AI.

    Now Assist for App Engine overview

    Now Assist for App Engine is a powerful application designed to empower developers with the tools needed to supercharge custom applications with AI capabilities. Whether you're enhancing an existing custom application with AI capabilities, or creating a new application that features AI capabilities from the start, Now Assist for App Engine has everything that you need to make developing AI experiences seamless.

    With Now Assist for App Engine, you can leverage the generative and agentic AI capabilities of the ServiceNow AI Platform. For more information about the tools available with Now Assist for App Engine, see Tools included with Now Assist for App Engine.

    Using Now Assist for App Engine, you can enhance your custom applications with several AI capabilities: skills, AI agents, and agentic workflows. Starting with version 28.2.4 of Now Assist for App Engine, you can also use the custom app record summarization skill, which enables you to summarize records within custom apps and tables. Use the following resources to learn more about each of these capabilities and which one might be the best fit for your custom application.

    Now Assist for App Engine users

    Table 1. Now Assist for App Engine users
    Users Tasks
    Developers
    • Build custom AI agents, skills, and agentic workflows and embed them within existing custom applications.
    • Configure custom app record summarization to enable summary generation in-product and through conversation.
    • Automate tasks and work within custom app workflows through AI skills, agents, and agentic workflows.
    Requesters and fulfillers Leverage AI agents and skills within custom applications at runtime to complete tasks.

    Now Assist for App Engine workflow

    The following list outlines the developer workflow for creating and embedding a custom skill within an application with Now Assist for App Engine:

    1. Identify a task to automate as a skill within an existing or new custom application.
    2. Engineer a skill using Now Assist Skill Kit.
    3. Choose a large language model (LLM), define inputs, and compose prompt text for the skill.
    4. Add tools to the skill, such as pulling in data or automating a task within a workflow or subflow.
    5. Test and validate the skill using Now Assist Data Kit to optimize the correctness of the skill.
    6. Activate and embed the skill within a custom application using an AI agent, UI action, flow action, or the Now Assist panel.

    The process for building and embedding an AI agent or an agentic workflow within a custom application is similar. Developers use AI Agent Studio to create, define, and add tools to the AI agent. They can then deploy the AI agent for use in the Now Assist panel or within an agentic workflow.

    For more information about creating skills, AI agents, and agentic workflows with Now Assist for App Engine, see Using Now Assist for App Engine.

    Now Assist for App Engine benefits

    Table 2. Now Assist for App Engine benefits
    Benefit Users
    Modernize existing custom applications with generative AI agents and skills, including the custom app record summarization skill.. Developers
    Create skills, AI agents, and agentic workflows capable of handling complex, non-deterministic decision logic. Developers
    Improve productivity and efficiency by leveraging AI agents and skills to complete tasks. Requesters and fulfillers
    Understand the contents of a record quickly using the custom app record summarization skill. Requesters and fulfillers
    Offload manual, repetitive tasks to AI agents and agentic workflows. Fulfillers

    What to explore next

    To learn more about Now Assist for App Engine, see Installing Now Assist for App Engine and Use Now Assist for App Engine.