Experience Generation

  • Release version: Australia
  • Updated June 16, 2026
  • 2 minutes to read
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    Summary of Experience Generation

    Experience Generation is a Now Assist feature within UI Generation that leverages AI to create fully functional, multi-page ServiceNow experiences from plain-English descriptions. This capability eliminates the need for manual configuration of navigation, page layouts, data bindings, and chart components by interpreting natural language input to automatically build a working experience connected to real data.

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    Key Features

    • Fast time to value: Generates a complete experience from a single plain-English prompt, significantly reducing manual effort.
    • Plain-English input: Requires no deep UI Generation knowledge; users can provide minimal or detailed descriptions.
    • Intelligent inference: The underlying large language model (LLM) identifies the appropriate ServiceNow table, navigation style, page types, and chart configurations based on the description.
    • Smart defaulting: Automatically applies sensible defaults when details are omitted, ensuring successful experience creation every time.
    • Preview before committing: Provides a read-only preview of the generated experience, including navigation, pages, charts, and live data samples for validation before saving.
    • Connected to real data: The generated experience is immediately linked to the identified ServiceNow table, with fully functional navigation, record links, and chart data without further setup.
    • Reduced manual effort: Automates complex tasks like configuring interconnected pages, data bindings, and chart components that would otherwise require expertise and time.

    Generated Experience Structure

    When an experience is generated, it includes:

    • Experience: A named web interface with a dedicated URL, application scope, and app shell configured automatically. It is tagged as generated by Now Assist for easy identification.
    • Navigation: A navigation style matching the user’s request, such as tabbed navigation for multitasking.
    • Pages: A standard workspace pattern of three linked pages:
      • Landing page: Displays summary widgets like total record counts and configurable charts (e.g., pie charts grouped by state).
      • Filtered list: Shows records with filtering, sortable columns, export, and create actions.
      • Simple record: Provides a detailed view for viewing, editing, and acting on individual records.

    Practical Benefits for ServiceNow Customers

    This capability enables ServiceNow customers to rapidly create user-friendly, data-connected experiences without requiring deep technical configuration skills. By simply describing the desired experience in natural language, customers can efficiently generate complex, multi-page applications that are immediately usable and customizable. This leads to faster deployment, reduced reliance on specialized UI developers, and more consistent, functional user experiences.

    Experience Generation is a Now Assist capability in UI Generation that uses AI to generate fully functional, multi-page experiences from plain-English descriptions.

    Experience Generation removes the need to manually configure navigation, page layouts, data bindings, and chart components when building a new experience. You describe what you want in natural language, and Now Assist interprets your input, identifies the correct ServiceNow® table, and creates a working experience automatically.

    Internally, your description—called an utterance—is submitted to ServiceNow®'s large language model (LLM) alongside purpose-built prompts. The LLM dissects the utterance into key parameters such as experience name, navigation style, page types, and chart configuration. For any details you do not specify, the LLM applies smart defaults to make sure that the result is a valid experience.

    Benefits

    Fast time to value
    A complete multi-page experience is generated from a single plain-English prompt, replacing a process that previously required significant manual effort.
    Plain-English input
    No deep knowledge of UI Generation configuration is required. You can provide as little or as much detail as you want.
    Intelligent inference
    The LLM identifies the correct data table, navigation type, page structure, and chart configuration based on your description.
    Smart defaulting
    When details are omitted from your description, the feature applies smart defaults so that every generation attempt produces a successfully created experience.
    Preview before committing
    A read-only experience preview lets you verify the generated structure, including navigation, page types, chart parameters, and a live data sample, before saving.
    Connected to real data
    The generated experience is connected to the identified ServiceNow table from the start, with navigation, record links, and chart data all functional without additional configuration.
    Significantly reduced manual effort
    Manually building an equivalent experience, with connected pages, data bindings, and chart components, would require considerably more effort and expertise. Experience Generation handles all of this automatically.

    Generated experience structure

    When Now Assist generates an experience, it creates the following components:

    Experience
    A named web interface at a specific URL, with application scope and app shell configured automatically. The experience is tagged as generated by Now Assist for easy identification.
    Navigation
    A navigation style that matches your request. For example, tabbed navigation supports working across multiple tasks for short periods of time.
    Pages
    A common workspace pattern consisting of three interconnected pages:
    • Landing page: The first page you see when opening the experience. It displays summary widgets such as a total record count and a configurable chart (for example, a pie chart grouped by state).
    • Filtered list: Displays records from the selected table with filtered views, sortable columns, and export and create actions.
    • Simple record: A detail view that fulfillers use to view, edit, and act on individual records.