Experience Generation

  • Release version: Australia
  • Updated July 1, 2026
  • 2 minutes to read

    • Experience Generation is a Now Assist capability in UI Generation that uses AI to generate fully functional, multi-page experiences from plain-English descriptions.

    Experience Generation removes the need to manually configure navigation, page layouts, data bindings, and chart components when building a new experience. You describe what you want in natural language, and Now Assist interprets your input, identifies the correct ServiceNow® table, and creates a working experience automatically.

    Internally, your description—called an utterance—is submitted to ServiceNow®'s large language model (LLM) alongside purpose-built prompts. The LLM dissects the utterance into key parameters such as experience name, navigation style, page types, and chart configuration. For any details you do not specify, the LLM applies smart defaults to make sure that the result is a valid experience.

    Benefits

    Fast time to value
    A complete multi-page experience is generated from a single plain-English prompt, replacing a process that previously required significant manual effort.
    Plain-English input
    No deep knowledge of UI Generation configuration is required. You can provide as little or as much detail as you want.
    Intelligent inference
    The LLM identifies the correct data table, navigation type, page structure, and chart configuration based on your description.
    Smart defaulting
    When details are omitted from your description, the feature applies smart defaults so that every generation attempt produces a successfully created experience.
    Preview before committing
    A read-only experience preview lets you verify the generated structure, including navigation, page types, chart parameters, and a live data sample, before saving.
    Connected to real data
    The generated experience is connected to the identified ServiceNow table from the start, with navigation, record links, and chart data all functional without additional configuration.
    Significantly reduced manual effort
    Manually building an equivalent experience, with connected pages, data bindings, and chart components, would require considerably more effort and expertise. Experience Generation handles all of this automatically.

    Generated experience structure

    When Now Assist generates an experience, it creates the following components:

    Experience
    A named web interface at a specific URL, with application scope and app shell configured automatically. The experience is tagged as generated by Now Assist for easy identification.
    Navigation
    A navigation style that matches your request. For example, tabbed navigation supports working across multiple tasks for short periods of time.
    Pages
    A common workspace pattern consisting of three interconnected pages:
    • Landing page: The first page you see when opening the experience. It displays summary widgets such as a total record count and a configurable chart (for example, a pie chart grouped by state).
    • Filtered list: Displays records from the selected table with filtered views, sortable columns, and export and create actions.
    • Simple record: A detail view that fulfillers use to view, edit, and act on individual records.