---
sourceDocument: Brazil Build or modify applications
sourceDocumentLink: https://www.servicenow.com/docs/r/application-development

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Build or modify applications

ft:clusterId :

    - cadev

bundleId :

    - cadev

workflow :

    - Development, Data, and Analytics


---

# How policy affects ServiceNow Arc users

# How policy affects ServiceNow Arc users {#ariaid-title1}

Release version: Brazil  
Updated September 29, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Your administrator's policies decide what ServiceNow Arc can do for you. You see the result as approval prompts and blocked actions, and you can narrow some permissions yourself.  
You can't see or change policy records. What you experience is the result:

Approval prompts

:   A card describes an action before it runs and asks you to approve or deny it. For some actions, the card gives the option to Always Allow, which remembers your decision.

Blocked actions

:   When a policy blocks an action or an external network call, Arc tells you why.

Read only work

:   Commands that only read are exempt from prompts, so routine work isn't interrupted.

## Controls you can set {#policy-effect-cowork-users__user-controls}

These controls can only narrow what your administrator allows.
{#policy-effect-cowork-users__table-user-controls__entry__3}

| Control | Where | What it does |
|-|-|-|
| Microsoft 365 connector scopes | SettingsConnectors | For each capability, choose Allow, Ask me first, or Deny. If your administrator limited a capability, it shows Set by your organization, and only the choices within that limit are available. For more information, see [Manage Microsoft 365 action permissions](https://www.servicenow.com/docs/aWYizs9ePCr5UR_otYPhCQ "For each Microsoft 365 action, such as reading Microsoft Teams messages or sending email, select whether Arc takes the action without asking, asks you every time, or never takes it."). |
| Remembered approvals | SettingsApprovals | See every Always Allow decision you've made, and revoke any of them. |
| Approval mode | SettingsApprovals | Choose whether new chats start in Standard or Auto mode, when your administrator makes auto mode available. |
| Soft deletes | SettingsGeneral | Keep deleted files recoverable in a dump folder instead of removing them right away. |
[Table 1. User controls]

{#policy-effect-cowork-users__table-user-controls}

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