---
sourceDocument: Brazil Build or modify applications
sourceDocumentLink: https://www.servicenow.com/docs/r/application-development

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Build or modify applications

ft:clusterId :

    - cadev

bundleId :

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workflow :

    - Development, Data, and Analytics


---

# Incident Management

# Process Mining evaluation project for Incident Management {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Process Mining evaluation project for Incident Management enables you to familiarize with improving your process with Process Mining capability.

ITSM customers can evaluate Process Mining with their Incident Management business process in their production instance.  
Note:  
With this new project type, you can evaluate Process Mining in your production instance with limited records using the ITSM Incident Management KPIs. However, you'll be able to evaluate and try Process Mining on your own project using the sample mining feature in your sub-production instances without any other functionality restrictions. These are the two alternative and complementary ways to evaluate the Process Mining functionality without a full license.

This evaluation project works on the data that you have stored in your production instance tables. Note the following about Process Mining evaluation project for Incident Management:

* Allows you to access an Incident Management preconfigured Process Mining project configuration limited to up to 3600 records that were resolved in the last seven days. If there are more than 3600 records resolved in the last seven days, the evaluation is restricted to the first 3600 records.
* The default activity definitions are: State and Assignment group (so you can analyze State and Assignment group).
* Includes multiple automated improvement opportunities such as ping-pong, rework, and others.
* Includes a rule-based finding that flags incidents that take longer to route than to resolve.
* Includes introduction videos, FAQs, Academy sessions, and use cases.
* Auto-retire is set to false.

{#evaluation-pm-inci-manag__ul_gmt_1tw_vbc}

If you have the required roles (itil, snc_internal), you can evaluate Process Mining for ITSM
Incident Management via ITSM
Incident Management
Performance Analytics KPIs or through the Process Mining Workspace.

The promin.pa_integration_required_roles is already available that would enable you to run the project. For more information, see [Process Mining properties](https://www.servicenow.com/docs/vVsUihOeHA0hN1JwUPbDMg#po-properties "System properties control system behavior. The properties in this section are specific to the Process Mining application.").

For more information, see [Run the Process Mining evaluation project](https://www.servicenow.com/docs/BSxY_4ahUkj5i~6tYZobjA "Run the Process Mining evaluation project to familiarize with improving your process with Process Mining capability.").
**Related topics**   

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