---
sourceDocument: Brazil Build or modify applications
sourceDocumentLink: https://www.servicenow.com/docs/r/application-development

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Build or modify applications

ft:clusterId :

    - cadev

bundleId :

    - cadev

workflow :

    - Development, Data, and Analytics


---

# SPM

# Content pack for SPM {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The Strategic Portfolio Management
Process Mining Content Pack for demands provides a preconfigured Process Mining project that helps analysts and process owners understand the effectiveness of their demand processes, and also provide opportunities for continued performance improvement.

This content pack loads automatically when SPM is installed on your instance and the relevant tables are present. For more information, see [Automatic delivery of content packs](https://www.servicenow.com/docs/7VSmdJOTeQn6c07ZRbYI5Q "Starting with the Brazil release, most Process Mining content packs are delivered automatically with Process Mining and no longer require manual installation from the ServiceNow Store.").

## Templates shipped with content pack {#integration-with-spm__temp-spm}

{#integration-with-spm__table_template_overview__entry__3}

| Content pack | Template name | Table |
|-|-|-|
| SPM | Standard template for Demands | dmn_demand |
| SPM |   | pm_project |
[Table 1. Templates shipped with content pack]

{#integration-with-spm__table_template_overview}

## What you get with this content pack {#integration-with-spm__value-spm}

This content pack analyzes your demand and project management processes. It gives you visibility into common process issues, such as:

* Demands or projects that take longer than expected to move through your pipeline
* Rework, such as demands that get sent back between teams
* Deviations from the expected process flow
* Work that stalls with a particular team or portfolio longer than expected

The demand process comes with a ready-to-use Demand Process Mining Dashboard so you can start exploring these findings without building your own reports first.

## Dashboards {#integration-with-spm__section_pld_m25_1yb}

You can use the default KPI dashboard for projects in the SPM
Process Mining Content Pack. You can also create dashboards and add elements to them according to your requirements.
* **[Cluster analysis configurations for SPM work items](https://www.servicenow.com/docs/AxVdHFSuMSmd85JouUHeJA)**   
  The Process Mining application provides solution definitions for demands, that you can use to configure cluster analysis.
* **[Configure KPIs for SPM work items in the Process Mining dashboard](https://www.servicenow.com/docs/cS6lxvI_C_jM7UcPfSA44g)**   
  Add the desired Key Performance Indicators (KPIs) to monitor the performance of the SPM work items in the Process Mining Summary and insights page. Remove the indicators that you no longer want to use.
* **[Configure insights for SPM demands in the Process Mining dashboard](https://www.servicenow.com/docs/CJU~A5aLy1G66BxO9WgrkQ)**   
  Configure rule definitions for demands to discover insights in the Summary and insights page.